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Technical Shelter Assistant - Outreach - Jordan


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

NRC is implementing a Urban shelter project in Irbid, Jerash and Ajloun Governorates. The project aims to provide adequate and secure shelters for vulnerable households, it involves assessment, planning and the supervision of construction works on a household level. The Outreach Technical Assistant is responsible to conduct assessments, support beneficiaries, monitor progress of projects and be the main link with communities of the project, as per NRC's standards and guidelines.

Generic responsibilities:

  • Prepares and files accurate records of project activities and ensures all information is accurate and available in time.
  • Identifies gaps, problems in the implementation area of own activities.
  • Reports protection concerns to line manager(s).
  • Adheres to NRC policies CC tools, handbooks and guidelines.

Specific responsibilities:

  • Plan visits and request for movements (10%)
  • Prepare and organise assessment in the field (10%)
    • Collect and organise collected documentation.
    • Follow up on cases.
    • Be part of Field social Units to execute field visits.
  • Execute field assessments, visits and/or follow up. (80%)
    • Pair up with one other Technical Officers or Assistants to execute field visits as field Unit (approx.  4 days a week full time or 5 days 80%).
    • Execute social assessments in the field.
    • Execute orientation, move in, and follow up visits in the field.
    • Explain project aims and objectives to beneficiaries through daily contact and the organization of regular meetings
    • Assist beneficiaries by: (1) clearly describing NRC technical project criteria; (2) providing assistants and support during implementation of projects, and (3) provision of accurate information about NRC and its activities
    • Liaise the project community and maintain good relations between NRC and the project’s communities. This includes aiding in the coordination of activities of technical staff in project areas and consulting with NRC project team regarding appropriate and effective community approach
    • Collect and report information regarding the situation of displaced refugee families living in host communities with specific attention to the targeted project location and beneficiaries
    • Link project beneficiaries with other project community mobilization staff, property owners/landlords, host families and other stakeholders through meetings, home visits and activities.
  • Other Functions that might be assigned by the supervisor.

Our Ideal Candidate:

We are looking for a university graduate with a minimum of one year previous experience in relevant field.   Experience working in complex and volatile contexts, desired training in social development or social work, sociology or equivalent, and to have average English: reading, writing and speaking

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period:    Through 31st of December 2017

Salary/benefits:    842 JOD (subject to social security)

Duty station:         Irbid

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

For more jobs follow us on Twitter @nrc_jobs

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: NRC - Norwegian Refugee Council
  • Location: Amman
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Communication and Public Information
    • Protection Officer (Refugee)
    • Administrative support
    • Emergency Aid and Response
    • Communication and Public Information
  • Closing Date: 2017-06-12

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