Staff Welfare Officer
NOTICE REGARDING APPLICATION DEADLINE\: please note that the deadline for
applications is indicated in local date and time.
post is located in the Human Resources Management Department (HRMD). HRMD aims to ensure that WIPO has the human
resources necessary to fulfill the Organization's mandate, through working in
strategic and operational partnerships with all sectors of the Organization. WIPO is committed to providing a professional
and healthy work environment for its staff using good employment practices in a
client-oriented and efficient manner.
Staff Welfare Officer works on the basis of the professional code of ethics
(deontology) within which professional integrity and confidentiality are
amongst the highest requirements.
Staff Welfare Officer works under the general direction of the supervision of
the Human Resources Management Department (HRMD). The incumbent reports to the Deputy
Director-HRMD and Head of HR Operations Service.
incumbent works in close coordination with the Medical Service. She/he is the primary point of contact offering
support, guidance and professional help to staff members and their families when
facing crisis or personal concerns. The
incumbent is responsible for promoting the psychological and social well-being
of staff through the elaboration of information resources and the provision of
The incumbent will perform
the following principal duties\:
counselling and psycho-social support to WIPO staff and retirees confronted
with personal difficulties\: financial, legal, socio-medical, extended illness,
family concerns, substance abuse, stress, etc., particularly when they negatively
impact productivity and the working milieu; perform preliminary evaluations in
cases of staff members experiencing difficulty coping and/or presenting mental
health related symptoms or syndromes; make referrals to internal or external
resources, when appropriate.
guidance to staff and their families on adapting to living and working
conditions in Geneva and upon separation or retirement from service; develop
information platforms on subjects related to work-life issues (housing,
educational institutions, daycare facilities, medical facilities, nursing
homes, local social services) and facilitate access to related information
and maintain good contacts with UN bodies (Mutual Insurance, Association of
Retirees, Sickness Insurance, etc.); keep up to date with social policies and
alert WIPO to policies having a specific interest for WIPO staff.
with UN Medical Service, local social and mental health services and
authorities (Swiss and French) on matters related to staff welfare; share
technical and professional knowledge and resources in the area of staff
abreast of developments in organizational psychology, solution focused
counselling, stress management and best practices as encouraged by the network
of UN Staff Counsellors.
in inter-agency activities including pre-retirement seminars and the children’s
summer camp activities.
other duties as required.
First-level university degree in the field of
Social Work, Clinical Psychology, Counselling, or another related field.
Additional certification in a broad range of
mental health related fields, stress management, cross-cultural communication,
At least six years of relevant experience,
including at the international level, in counselling, psychology, social work,
social welfare or related area.
Having worked in a multi-disciplinary team as
a social worker or psychologist in an international environment either in the
public or private sector; professional work experience with the United Nations
or similar international organization, including experience with UN Staff Rules
and Human Resources procedures.
of English or French and good knowledge of the other.
Knowledge of other UN
Knowledge of the psycho-social agencies, medical
support systems, and other relevant resources in Geneva and its neighborhood,
Complete discretion, diplomacy, ease and tact
in relating to staff at all levels, respecting cross-cultural differences, and
exercising sound judgment in evaluating situations.
communication skills, spoken and written.
1. Communicating effectively.
2. Respecting individual and cultural
3. Showing team spirit.
4. Managing yourself.
5. Producing results.
6. Embracing change.
7. Respecting ethics and values.
- Organization: WIPO - World Intellectual Property Organization
- Location: Geneva
- Grade: P-3, International Professional - Mid level
- Human Resources
- Closing Date: 2017-06-28