National Consultant: Face-to-Face Fundraising (F2F) Back End

UNICEF Indonesia is opening a national consultant to support Face-to-Face Fundraising programme.

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Title: National Consultant: Face-to-Face Fundraising (F2F) Back End
Type of Contract: SSA (Special Service Agreement)
Duty Station: Jakarta
Duration: 11.5 months

Purpose of the Assignment

UNICEF has been working in Indonesia for more than 60 years towards ensuring the rights and wellbeing of children in Indonesia. We focus on social programmes such as health and nutrition, water and sanitation, education, child protection and social protection. UNICEF is funded entirely by voluntary contributions, including contributions from individual donors recruited via fundraising techniques such as Face-to-Face. Since 2015, UNICEF Indonesia is also running Face-to-Face Fundraising operations in-house.

Reporting to the Coordinator In-House F2F, the position of Back-End will be responsible to manage the processing of donors recruited by the in-house F2F team, as well as to support the general administration and logistics of in-house F2F operations. The location for this position is Bekasi/Jakarta Timur, with regular visit to UNICEF Jakarta Office

Assignment Tasks

1. F2F back-end operations management
- Perform data entry of donor forms as well as welcome calls for verification: The consultant must put donor data from the donor form in to a template Excel file per batch on daily basis. Then each donor data must be verified by contacting the donor to welcome him/her as a UNICEF donor and thank him/her for his/her generosity. As the expected result, all donor data is valid and ready for submission to UNICEF’s PFP unit for bank processing.
- Maintain accurate records of donation data. This is very important to ensure high approval rate of every donation. Data entry errors (especially credit card numbers), lead to rejection of transactions, delaying donation receipt.
- Keep donor forms and data filed systematically. Since donor data is very sensitive information, original donor forms must be kept in a locked cabinet and soft copy files (scanned forms, Excel files) must be kept in a password-protected folder. 
- Ensure donation submission on regular basis to PFP unit for bank processing. The consultant must submit all donor forms on daily basis, in order to ensure all donations are processed as soon as possible for high approval rate.
- Track facer performance by monitoring donation submissions. After the consultant submits the sales to PFP unit, the consultant must keep record and track of the sales submission results (approved or rejected by the bank). This will form the basis of the performance evaluation of the facers (sales acquired / approved).

2. Planning
- Stock management and planning of F2F materials, ensuring that sufficient F2F materials are in place at all times. The consultant needs to regularly monitor the stock of F2F materials used by fundraisers, i.e. pitch cards, uniforms, booths, donor forms, welcome pack, merchandise, and display materials.

3. Reporting
Every month, the consultant must submit the following task that s/he performs on daily basis. So that PFP unit can use this as a basis to donor data maintenance in central system (donor perfect) that is only available in Jakarta and also as a basis to pay fundraisers’ fee.
- Provide welcome call verification report on daily basis
- Provide donation submission and result reports on daily basis
- Provide facers sales report on daily basis

4. Day to day operations
The admin should collaborate well with the whole team of F2F, especially with fundraisers to ensure quality donor forms to be input in daily submission.
- Collaborate with F2F coordinator, facers and other F2F team member for day-to-day activities, possible interaction with PFP in Jakarta 
- Work with other UNICEF staff to develop the program
- Action any other requests from PFP Unit

Qualifications of Successful Candidate

• Hold secondary education with knowledge of marketing and sales, and training in the administrative/ clerical is desirable.
• Minimum 4 years of experience in administrative/clerical work. The consultant should demonstrate that s/he is meticulous in data/details.
• Computer literacy and the ability to effectively use standard office software tools, especially excels, and other office technology to create documentation, exchange and archive e-mail, and maintain electronic filing systems.
• Good communication skill and relationship building
• Fluency in English and Bahasa Indonesia is required.

Please indicate your ability, availability and monthly rate (in IDR) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable).  Applications submitted without a daily/monthly rate will not be considered.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation. This consultancy is for Indonesian national only.