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Chief Business Support Services, P-5, DFAM, New York HQ

New York City

The incumbent of this post will coordinate work throughout UNICEF essential to effective implementation of the organizational regulatory framework, enterprise risk management and effectiveness and efficiency initiatives.

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

Click here to learn more about UNICEF:

For every child,
a Future……..

The Primary role of DFAM is to maintain the financial integrity of UNICEF through providing financial leadership, supporting efficient management of its financial resources, promoting financial sustainability and responsible resource allocation. This is accomplished by the development and implementation of sound financial policies and practices, oversight of corporate financial management performance, and flexible scalable support to resource allocation.


In support of UNICEF’s current strategic plan, the Strategic Business Support office (SBS) aims to provide more integrated, effective, and customer focused services to the operations community. DFAM needs to provide proactive support to Regional/Country offices and Divisions in fulfilling their delegated financial and administrative responsibilities. To address this requirement, the SBS is an entry point for DFAM to proactively engage and support the broader operations function to obtain the capacity of having sound knowledge of business drivers and play a strategic and catalytic role in programme delivery.


The office is responsible for the effective implementation of the corporate regulatory framework, enterprise risk management, capacity development initiatives in operations, and operational policy support services. It is also be responsible for analyzing the impact of changes in financial, budgetary and administrative policies, systems and processes on organizational performance, and provide solutions either directly or through the mobilization of other specialist parts of DFAM, to field operations and headquarters divisions. This office works in close collaboration, to ensure all UNICEF stakeholders receive consistent advice and guidance that is based on a holistic appreciation of best practices in financial and administrative management


How can you make a difference?

Under the direction and overall authority of the Comptroller, the Chief of Strategic Business Support will coordinate work throughout UNICEF essential to effective implementation of the organizational regulatory framework, enterprise risk management and effectiveness and efficiency initiatives. The incumbent will be responsible for analysing the impact of changes in financial, budgetary and administrative policies, systems and processes on organizational performance, and provides (directly or through the mobilisation of other specialist parts of DFAM) advice and implementation support to field operations and headquarters divisions.


Risk management

  • Oversee the development and promulgation of the organizational approach to the holistic management of all business risks, and coordinating the efforts of the organisation in satisfying the requirements of the ERM framework.
  • Work closely with operating units to ensure the integration of the risk management process into both strategic planning and operational functions.

Regulatory Framework 

  • Lead the continued implementation of the organizational regulatory framework, overseeing and managing development, consultation, approval, issuance process.
  • Coordinate the schedule of review of existing policies by developing review criteria, specifying tasks, ensuring comprehensive analysis, summarizing review results and making recommendations.
  • Support DFAM policy owners in transitioning DFAM regulatory content to the new framework as well as providing quality assessment on drafts. 

Client partnership

  • Coordinate DFAM support and professional advisory services to Regional offices and Headquarters units activities as a central focal point of assistance.
  • Lead the assessment of client needs in finance and administration, proposing innovative strategies for improving related processes, and working with the relevant subject matter experts to design and launch initiatives.
  • Review, analyse and design financial and administrative business processes – based on the evolving needs of the organization.

Capacity development 

  • Working with the colleagues in the BSS, lead the process of providing capacity building services tailored to the needs of the operations function as well as knowledge management and skills development.
  • Working with the DFAM Senior Management Team, continue the implementation of the DFAM Learning Strategy, identifying and addressing capacity growth needs and opportunities for the DFAM staff.


To qualify as a champion for every child, the candidate must have…


  • An advanced University degree in business, economics, audit, public administration or related field, including course work in finance, accounting and budgeting.
  • A minimum of at least 10 years of professional work experience in financial management, ideally within multicultural international environments. UN experience is an asset. Candidate must be able to demonstrate substantive work in operations support, policy analysis and risk management. Excellent interpersonal communication skills. Demonstrated experience in making high-level presentations to senior management. Exceptional team leadership, training, and mentoring ability.
  • Developing country work experience and/or familiarity with emergency is considered an asset.
  • Fluency in English is required. Knowledge of another official UN language is an asset.

For every Child, you demonstrate…


Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.


This position is classified as “rotational” which means the incumbent is expected to rotate to another duty station upon completion of their tour of duty,


UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: UNICEF - United Nations Children’s Fund
  • Location: New York City
  • Grade: P-5, International Professional - Senior level
  • Occupational Groups:
  • Closing Date: 2017-06-19

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