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Section Head, HR Services(P5)

Vienna | Vienna | IAEA Headquarters

Organizational Setting

The Division of Human Resources (MTHR) is in the Department of Management. MTHR provides a wide range of human resource (HR) services, including HR organizational development and planning, recruitment, staff development, performance management, and administration of compensation and benefits. A comprehensive and integrated HR service that matches the IAEA's HR capacity with its core goals is critical to the quality and efficiency of its programmes. The IAEA has a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.

Main Purpose

Reporting to the Director of Human Resources (DIR-MTHR), the Section Head, HR Services Section (HSS) leads the team that implements efficiently and effectively the programmatic objectives of the HR Services Section through developing innovative policies and streamlining of existing processes. The Section Head, HSS creates and sustains an environment that enables MTHR to meet its strategic objectives and strengthen human resource management across the Agency. The Section Head, HSS leads and manages the Section’s functions in the area of job classification and policy, together with the HR Service Centre’s functions, in particular the help desk operations, administration of benefits and entitlements, administration of posts and contracts, and on-boarding of staff.


The Section Head is\: (1) a dynamic leader and manager, providing guidance and managerial support to the team and deploying resources in the most efficient and effective manner; (2) a substantive human resources expert, leveraging knowledge and experience in the field of policy development, knowledge management, and process improvement; (3) an adviser in matters of strategy, policy and complex cases, and; (4) a change agent, actively mobilizing staff and resources to implement required changes.

Functions / Key Results Expected

  • As part of the MTHR leadership team, the Section Head (HSS) will have the following key responsibilities\:
  • Leadership\: The Section Head is accountable for the management of human resource programmes and staff, and catalysing technical leadership in a broad range of HR specialty areas. The Section Head leads the HR Services Section with responsibility for work planning and organization, supervision of the work of the Section, and establishing and monitoring performance management indicators of success. The Section Head manages resources in the most efficient and effective manner in alignment with programmatic requirements. The Section Head is accountable for knowledge management by ensuring that HR knowledge content is continuously updated and available, and that best practices are identified, documented and distributed.
  • Policy development and implementation\: The Section Head conducts regular reviews of policies, procedures, and practices; develops and recommends improvements as necessary, and ensures timely communication of changes in personnel policies and procedures to staff and management. The Section Head proactively introduces innovative solutions to support achievement of the Agency needs and effectiveness, and advises in matters of strategy, policy and complex cases. The Section Head represents the Agency at inter-Agency committees, boards, and working groups on the review of UN Common System benefits and entitlements, as required.
  • HR Service Centre\: The Section Head leads the establishment and management of the HR Service Centre by standardizing and simplifying processes, defining clear responsibilities and ensuring proper training for members of the team. The Section Head ensures the consistent and efficient administration of staff and their conditions of service.

Competencies and Expertise

Core Competencies

Name Definition
Planning and Organizing Sets clearly defined objectives for himself/herself and the team or Section. Identifies and organizes deployment of resources based on assessed needs, taking into account possible changing circumstances. Monitors team’s performance in meeting the assigned deadlines and milestones.
Communication Encourages open communication and builds consensus. Uses tact and discretion in dealing with sensitive information, and keeps staff informed of decisions and directives as appropriate.
Achieving Results Sets realistic targets for himself/herself and for the team; ensures availability of resources and supports staff members in achieving results. Monitors progress and performance; evaluates achievements and integrates lessons learned.
Teamwork Encourages teamwork, builds effective teams and resolves problems by creating a supportive and collaborative team spirit, remaining mindful of the need to collaborate with people outside the immediate area of responsibility.

Functional Competencies

Name Definition
Analytical thinking Applies business analytics to establish programme priorities. Makes rational judgements from the available information and analysis.
Change Management Anticipates the need for change, dedicates the required resources, and fosters innovation and creativity. Facilitates and leads change management initiatives and monitors their implementation.
Judgement/decision making Consults with and seeks advice at the appropriate managerial level when making complex decisions. Facilitates dialogue and development of best practice to support judgement/decision making, in full compliance with the Agency’s regulations and rules.
Client orientation Examines client plans and develops services and options to support ongoing relationships. Develops solutions that add value to the Agency’s programmes and operations.
Leading and supervising Serves as a role model when leading and supervising others. Provides his/her team with clear direction, promotes a dynamic working climate and empowers others. Is open to new ideas and demonstrates creativity in search of excellence.
Knowledge sharing and learning Identifies and establishes systems and mechanisms to facilitate development of best practice and knowledge management. Encourages staff members to learn continuously and to share knowledge through mentoring, networking and development, and training opportunities.

Required Expertise

Function Name Expertise Description
Human Resources International Human Resource Management In-depth knowledge of international human resources management principles, planning concepts and staff planning systems
Human Resources Strategic Human Resource Management Advanced understanding of organizational development with the ability to provide advice on strategic management of human resources

Qualifications, Experience and Language skills

  • Master's Degree - Advanced university degree in human resources management, business or public administration, law or a related field
  • Thorough knowledge of human resources principles, management and practices as well as procedures and operations in an international organization. Proven ability to be a collaborative leader and creative problem solver who has demonstrated success as a transformational leader in building a high performing team.
  • Minimum of 10 years progressively responsible experience in human resources or a related area, of which at least five years in a managerial position at the international level.
  • Knowledge of best practices in international human resources management in the private sector and/or UN Common System an advantage. At least 3 years in a strategic partnership role, supporting and influencing senior executive leadership.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $84721 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 31770, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna | Vienna | IAEA Headquarters
  • Grade: P-5, International Professional - Internationally recruited position - Senior level
  • Occupational Groups:
    • Human Resources
    • Nuclear Technology
    • Energy sector
    • Administrative support
    • Human Resources
  • Closing Date: 2017-07-21

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