1. Organizational context
The position is located in the Protocol and Event Management Section, Office of the Director General. The Protocol and Event Management Section is responsible for the overall planning, direction and supervision of the full range of protocol and events services, and diplomatic liaison with representatives of Member States, Permanent and Observers Missions to WIPO, as well as other official partners.
The incumbent’s primary role is to manage and administer catering services.
The incumbent works under the supervision and reports directly to the Chief of Protocol and Event Management.
2. Duties and responsibilities
The incumbent will perform the following principal duties\:
(a) Liaise with representatives of WIPO stakeholders (Member States, NGOs, IGOs) to identify and discuss their catering related needs and to ensure objectives are met and excellent service is consistently provided;
(b) Carry out research to identify WIPO stakeholders’ menu requirements as per cultural and dietary needs and restrictions and propose new menu solutions and alternatives;
(c) Liaise with internal and external catering services for the preparation of budgetary proposals to meet stakeholders’ requests, and to coordinate activities;
(d) Evaluate and monitor catering operations and outsourced staff, identify any problems, concerns and opportunities for improvement and make recommendations accordingly;
(e) Ensure strict and consistent adherence to the Organization’s health, safety and hygiene policies, practices and procedures for relevant catering operations;
(f) Take action to resolve client complaints, support and guide catering staff, and ensure smooth and composed catering operations and a satisfied customer base;
(g) Liaise with internal colleagues on catering related needs and activities during WIPO Committees and official Meetings;
(h) Perform other related activities when required.
Completed secondary, technical or vocational school.
At least eight years of experience in catering management or operations with
excellent customer service record.
Excellent knowledge of English or French and good knowledge of the other language.
Knowledge of other UN official languages.
Ability to work under pressure and to deadlines and to effectively coordinate event-related catering activities associated with large scale official events.
Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.
Competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and the Internet.
Customer-oriented and candidates must be well presented.
4. Organizational competencies
1. Communicating effectively.
2. Respecting individual and cultural differences.
3. Showing team spirit.
4. Managing yourself.
5. Producing results.
6. Embracing change.
7. Respecting ethics and values.