By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Chief, Human Resources Strategic Services Division


Vacancy Announcement

Chief, Human Resources Strategic Services Division, P-5

Amman, Jordan


Deadline for Applications

19 July 2017

(20 June 2017 for internal applicants)


2 years, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

Vacancy Announcement Number



UNRWA encourages applications from qualified women and welcomes applications from qualified candidates with disabilities.




UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for professionals like you.


UNRWA’s strategic objectives

The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. In line with this mission, the Agency works towards five strategic outcomes: (a) Palestine refugee rights under international law are protected and promoted; (b) Palestine refugee health is protected and disease burden is reduced; (c) school-age children complete quality, equitable and inclusive basic education; (d) Palestine refugee capabilities are strengthened for increased livelihood opportunities; and (e) Palestine refugees are able to meet their basic human needs of food, shelter and environmental health.

Do you want to make a lasting difference? 

UNRWA is looking for a mature HR manager who can lead a team of dynamic and technical expert staff at the center of the agency’s human resources strategic initiatives. The selected candidate will be designing and driving the HR legal and policy, training, organizational design, compensation and benefit, staff wellbeing and people reform agenda for over 30,000 staff who deliver UNRWA services to over five million Palestine Refugees.    


The main responsibilities include:

·         Developing strategic human resources (HR) management plans, policies, practices and programmes, to meet the evolving Agency needs in the context of strategic planning, goals and objectives and providing proactive and innovative approaches to the delivery of human resources services; consultations with stakeholders across the Agency at HQ, field and Executive Management level;

·         Preparing rules, policy, position papers and proposals representing UNRWA’s views on human resources issues and reform in all areas of HR including recruitment/staffing, staff development, performance management, compensation and classification, grievances and HR legal, HR services, benefits and entitlements and staff wellbeing to ensure contemporary, UN-aligned HR practices across UNRWA; keeping abreast of wider UN issuances and international best practices and trends by conducting research, liaising with professional peers and attending meetings and seminars; providing advice to Field and HQ management in line with the policies and guidelines, ensuring consistent application across the Agency and undertaking applicable reviews of HR practices in Fields and HQ;

·         Managing the assessment, design, development, planning, coordination, implementation and evaluation of the Agency’s organizational learning and staff development and staff wellbeing policies and strategies to build capacity agency-wide; ensuring the coordination of organizational learning and staff development activities at the operational level (Fields and Headquarters);

·         Leading and directing the work of subordinate staff in relation to compensation systems for Area staff; providing oversight to designing, maintaining and updating the compensation systems for Area staff;

·         Managing and overseeing the major reviews of Agency organization designs including Agency wide, departmental and inter-departmental structures, work methods and staffing and implementation of agreed recommendations; leading the planning, development, revision and implementation of the Agency job classification system for International and Area staff and substantively overseeing the implementation and maintenance accordingly; serving as the HRD primary authority and advisor to the Director of Human Resources (DHR) on the interpretation of HR policies, rules and regulations;

·         Planning and coordinating the Division’s work objectives; identifying and resolving any operational/management issues affecting the quality of the services provided by the Division; representing HRD in inter-agency meetings, representing HRD in inter-agency cooperation projects as assigned by DHR, holding consultations with staff unions, government representatives or interagency officials or missions as instructed. Acting for the Director during his or her absence, with full responsibility for HRD when designated by DHR.


Conditions of service

UNRWA offers an attractive compensation package including annual salary starting at $84,721 net tax free with post adjustment of 36.4% (subject to change without notice). All UNRWA duty stations (with the exception of Gaza and Syria) are family duty stations. Other benefits, subject to eligibility, include:


✓  Dependency allowances

✓ Rental subsidy

✓  Education grant for children

✓ Home leave travel

✓ 6 weeks (30 working days) annual leave

✓  Pension fund entitlements under the UN Joint Staff Pension Fund

✓  International health insurance; optional life insurance

✓  Disability protection



Additional information

Work beyond regular hours will be required, as will some travel within UNRWA's area of operations.



To qualify for this position, you will need:


An advanced university degree from an accredited educational institution in human resources management, public or business administration, law or a related area such as social or behavioral science; a first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.



A minimum of 10 years of relevant and progressive/varied human resources experience, including a minimum of 5 years in the UN system, or in international or governmental institutions at a senior supervisory level. A minimum of 4 years related to human resources regulatory framework design and international experience outside one’s home country or regular place of residence.


Excellent command of spoken and written English.



You will also need to demonstrate the following competencies:

·         Leading and Supervising

·         Formulating Strategies and Concepts

·         Relating and Networking

·         Planning and Organizing

·         Persuading and Influencing

For guidance on how to prepare for competency-based interviews:



Who we are

For over 65 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has been working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank and the Gaza Strip providing direct assistance and protection for some 5 million Palestine refugees in the Middle East. UNRWA is mandated by the UN General Assembly to provide this assistance and its mission is to help Palestine refugees achieve their full potential in human development until there is a just and lasting solution for their plight. UNRWA restores safety, dignity and hope to millions who have been uprooted by conflict with services encompassing education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance.


For more details on UNRWA, please visit: 



How to apply

To start the application process, applicants are required to register at by creating a personal profile and completing UNRWA Personal History Form. Only applications received through will be considered. Due to the large number of applications received for UNRWA vacancies, only applicants short-listed for interview will be contacted. The United Nations does not charge fees at any stage of the recruitment process. The United Nations does not concern itself with information related to bank accounts.

General information

UNRWA staff are expected to uphold the highest standards of integrity, neutrality and impartiality at all times. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.


The retirement age for staff entering or re-entering service in the UN Common System after 1 January 1990 is 62 and 65 after 1 January 2014. For external applicants, only those who are expected to complete a term of appointment will normally be considered.


The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.


Date of issue: 7 June 2017/ LAN

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.

  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Amman
  • Grade: P-5, International Professional - Senior level
  • Occupational Groups:
    • Human Resources
    • Legal - Broad
    • Social studies
    • Refugee rights and well-being
  • Closing Date: 2017-07-19

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.

Similar Jobs

Senior Director for Program, Partnerships, Learning and Advocacy

CARE - Canada

Sr. Director of Development and Partnerships - LA


Director of Situational Awareness and Monitoring Division

FRONTEX-EU - European Agency for Border Management

Deputy Director of UNRWA Operations/Affairs (Organizational Support)

UNRWA - United Nations Relief and Works Agency for Palestinian Refugees

Senior Legal Officer, P5

UN-OCHA - Office for the Coordination of Humanitarian Affairs