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Information and Communications Technology Officer (Internal Applicants Only- National contract)


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization experienced in helping to create a safer and more dignified life for refugees and internally displaced people. In the light of the high influx of migrants to the Greek islands, NRC has started an emergency response programme on the island of Chios in mid-October 2015. NRC directly assisted over 70,000 refugees and migrants, working together with the Greek authorities, humanitarian actors and volunteers to set up and maintain a dignified and efficient flow of refugees from arrival at the beach, via registration and reception facilities, to departure by boat or plane to mainland Greece. NRC Thessaloniki is now looking forward to cover the position of ICT Officer to respond to the humanitarian needs.

The ICT Officer’s role is ensure set-up, planning, safety and maintenance of adapted ICT systems.

Job description

  • Adhere to NRC policies, tools, handbooks and guidelines
  • Assist with the implementation of the support function portfolio according to plan of action
  • Prepare and develop status reports as required by management
  • Ensure the proper filing of documents related to ICT.
  • Responsible to analyse the needs and to develop clear specific ICT requirements and plan.
  • Responsible for ICT management, control systems and implementation of ICT Handbook, policies, guidance and procedures and data protection requirements.
  • Responsible for timely and high quality delivery of ICT hardware, software and services to the country programme.
  • Contribute to innovation and advancement of ICT globally in NRC through pilots at CO level.
  • Contribute to programme quality and effectiveness by supporting relevant ICT tools.
  • Assess user capacity and suggest/support ICT-related training for staff.
  • Ensure network functionality through regular check-ups and interaction with ISP and other relevant partners/providers (including ICT at HO).
  • Work with Logistic Manager to ensure adequate planning procurement and budgeting for necessary ICT equipment, supplies and systems.


  • Minimum of 2 years’ relevant ICT work experience
  • Bachelor’s degree in Computing or Higher Diploma in Information Technology or equivalent
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Fluency in English, both verbal and written
  • Ability of keeping up to date with modern ICT trends
  • Professionalism and availability
  • Commitment to continuous learning
  • Personal commitment, flexibility and efficiency
  • Demonstrated ability to establish priorities and to plan
  • Work under pressure of tight and conflicting deadlines and handle concurrent activities
  • Political and cultural awareness
  • Ability to work under pressure, independently and with limited supervision
  • Highest standards of ethics and integrity
  • Communicating with impact and respect
  • All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct.

Personal qualities

  • All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

  • You should be able to adhere to our Codes of Conduct.

We offer

  • Commencement: As soon as possible
  • Salary/benefits: According to NRC’s regulations and Greek labour law

Miscellaneous info

  • Travel: Some travelling must be expected
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: NRC - Norwegian Refugee Council
  • Location: Thessaloníki
  • Grade: Mid/Senior
  • Occupational Groups:
    • Communication
    • Logistics
    • Emergency Aid
  • Closing Date: 2017-06-12

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