Membership Engagement Analyst

The Water Supply and Sanitation Collaborative Council (WSSCC) is a global, multi-stakeholder membership and partnership organization that works with poor people, their organizations, governments, and small-scale entrepreneurs to improve sanitation and hygiene at scale. Founded in 1990, the Council maintains a membership of over 4,000 water, sanitation and hygiene (WASH) professionals from over 80 countries.
The United Nations Office of Project Services (UNOPS) is the legal and administrative host of WSSCC. 

The mission of the Council is to ensure sustainable sanitation, better hygiene and safe drinking water for all people, with the focus on the poorest and most marginalized members of society in low- and middle-income countries in Africa and Asia.

To achieve its mission, WSSCC facilitates sector coordination at national, regional and global levels, and engages rights holders and duty bearers to adopt policy guidelines on menstrual hygiene and disability.

The Council also supports national sanitation and hygiene improvement programmes through its Global Sanitation Fund, coordinates knowledge platforms, and advocates on behalf of the 2.4 billion people without access to improved sanitation.  Read more at www.wsscc.org

WSSCC’s activities are structured in the following areas: Policy Advocacy, Evidence and Learning and the Global Sanitation Fund. The position is placed within the Media Relations and External Affairs programme of the External Affairs, Communications and Country Support Department.

As part of the 2017 – 2020 Strategic Plan, WSSCC has committed to sharpening its engagement with members to better reflect their strategic priorities.  The Council will intensify ongoing efforts to strengthen engagement with members, partners and key contacts; central to the successful delivery of its aims and objectives. 

The successful applicant will support the Senior Programme Officer in the management of the membership records, coordination of the organization’s collaboration with members around the world and implementation of the membership engagement plan.

The purpose of this role is to support WSSCC’s collaboration with its members by leveraging opportunities within the organization, the sector, and maximizing use of digital tools to increase the Secretariat’s engagement with its membership.

Under the supervision of the Senior Programme Officer, the post holder will perform the following tasks:

Membership Administration

• Plan and oversee necessary enhancements in the functions and look and feel of the WSSCC members’ database in coordination with external consultants to ensure alignment with business needs;
• Monitor, review and validate new members’ registration information in the database;
• Keep the membership database clean and up to date and establish a plan for keeping this information current and member details accurate;
• Develop the necessary materials and provide troubleshooting support to members for the registration process and closed Members’ Community;
• Manage the online registration process through the external and internal facing platforms updates on the website form including coordination with web developers, testing and roll-out of updates to the form and regular monitoring;
• Stay abreast of the latest practices and functionalities on the platforms to ensure effective administration of the membership.

Membership Engagement

• Act as the organizational focal point for members’ services, support and enquiries in both English and French;
• Liaise with departmental focal points to gather relevant updates, events or opportunities of interest to members as well as facilitate members’ involvement, where relevant;
• Plan, maintain and lead the implementation of a yearly membership engagement calendar covering planned communications and activities with members to ensure the right flow of member communications (e.g. targeted mailings, newsletters, consultations, digital campaigns etc.);
• Oversee external vendor and oversee enhancements of the Membership Online Community including enhancements, testing and roll-out;
• Channel correspondence and coordinate requests for information from members with relevant WSSCC staff;
• Oversee WSSCC communications with members;
• Work with the Social Media Analyst to develop and implement a plan to engage members through social media platforms based on an analysis of in-country needs and user preferences;
• Support the member-related aspects of the Steering Committee election process;
• Ensure WSSCC is making best use of conferences and events to engage members;
• Travel and attend events / conferences consistent with the direction of the Senior Programme Officer;
• Monitor and develop mechanisms for reporting on membership engagement and a process for tracking active members through the database (tools, design, appearance, frequency);
• Monitor and regularly update the WSSCC membership page using the organization’s CMS, coordinating enhancements with external vendors and developing ways to ensure its relevance for members.

Coordination of the Contacts Database

• Coordinate the upload of contacts by departmental focal points;
• Support the enhancements and developments of the database underway.

Support to the External Relations, Communications and Coordination Department

• Serve as a member of a fast-moving, front office setting;
• Undertake special time-bound assignments at the request of the Senior Programme Officer such acting as an internal resource person to support cross-departmental activities;
• Provide support for member-targeted communications, when required.

• Minimum three years’ experience in membership data management or related fields. 
• Previous experience in the WASH sector or other development field is desirable

• Computer proficiency and expert knowledge of Microsoft Office Suite;
• Familiarity with online databases, customer relationship management systems, marketing software (such as MailChimp) and online collaborative platforms (such as Yammer);
• Culturally and geographically aware;
• Highly organised and methodical; self-motivated, creative with energy and enthusiasm;
• Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility;
• Ability to think strategically, be results-oriented and work independently to a high-quality standard;
• Ability to draft concise and accurate text for articles, website content and other documents
• Proven attention to detail;

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• The incumbent is responsible for abiding by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.
APPLICANTS SHOULD INCLUDE A COVER LETTER WITH THEIR APPLICATIONS.

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.