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Temporary Appointment: Information Management Officer, P-3, Multiple Duty Station, MENA (364 days) #102317


If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

The Information Management (IM) Specialist will support the Turkey cross-border Education Cluster that supports the humanitarian response in Syria. Education is one of the most active and complex sectors in the Syrian crisis. The provision of accurate and timely information is essential to a successful response that meets the needs of children and women in Syria.

UNICEF is the co-lead for the Education Cluster in Gaziantep, Turkey, for the Northern Syria cross-border response. The IM Specialist is a core member of the education cluster coordination team. S/he plays a key role by supporting the cluster co-leads and cluster members with data and information management. This encompasses: the collection, cleaning, managing and analysis of data, the presentation of data in succinct reports, maps/infographics and the sharing of information with the cluster and with an external audience. The IMO is responsible for designing, developing and managing tools/online information collection platforms, providing technical support to cluster assessments,  building the IM capacity of members through feedback and trainings, and providing secretariat support, including managing contacts and Arabic/English translation for cluster. The IMO will be a clear writer and critical thinker who can support the cluster to use data to improve the impact of the education response.  

The IM Specialist provides the systems and information needed to support the sub/clusters make timely, evidence-based programmatic and advocacy decisions. Data encompasses routine information for the humanitarian program cycle and ad hoc information specific to formulating and operationalizing an informed education response. The post will support the Education Cluster and UNICEF programmes to obtain timely, relevant and accurate information and analysis about the operational context, needs and opportunities, response, gaps and overlaps, plans and activities and impact. The IM Specialist will develop tools and platforms to collect, manage, analyze and disseminate data in an effective and efficient manner. The IM Specialist will train and support Cluster members on relevant tools and systems. The IM Specialist will work closely with other clusters IMs in the Gaziantep hub and will work closely with the Whole of Syria Information Management Specialist based in Amman. The IM Specialist will also participate and represent the cluster in the Syria Turkey Information Management and Assessment (STIMA) Working Group and other inter-cluster information management and assessment initiatives.

The main objectives of this post is to provide technical support in the following key functions:

  1. Coordinate Information Management for the Education Cluster in Gaziantep (Gaziantep Hub);
  2. Support Information Management functions for UNICEF Gaziantep cross-border (XB) activities; 


Under the guidance of the Education Specialist, the IMO will have the following tasks and produce the following deliverables:

1. Coordinate Information Management for the Education Cluster in Gaziantep (Gaziantep Hub);

  • Support the cluster coordinators to ensure that information is driven by member and contextual needs and furthers a timely, well-coordinated and appropriate humanitarian response.
  • Review and develop information management tools and systems for systematic and ad hoc information collection, analysis and dissemination.
  • Ensure tools and system are user friendly appropriate to the Syrian context and can be used in Arabic and English.
  • Provide trainings, technical support, advice and guidance to coordinators and members on relevant tools and systems and provide on-going support in Arabic and English.
  • Train members on relevant tools and systems. Undertake capacity building activities on IM, including technical support, as requested
  • Work closely with cluster members to collect, clean and consolidate all periodic and ad hoc information.
  • Maintain monthly reporting from cluster members, including 4Ws (‘Who does What, Where, When and for Whom?’ databases), including within the framework of the ECW proposal
  • Work with the clusters to contextualize and analyze data.
  • Develop maps, infographics and analytical reports for the cluster, their members and external audience both in Arabic and English.
  • Coordinate closely with the IMOs in Gaziantep and other hubs, and ensure complementarity and compatibility of the tools and products with the Whole of Syria education coordination framework.
  • Provide technical advice and support to cluster members on IM. 
  • Adhere and ensure, at all times, security of data and respect the confidentiality agreements and information sharing protocols.
  • Maintain and update contact lists, mailing lists, shared folders and information repository
  • Represent the education cluster in the Syria Turkey Information Management and Assessment (STIMA) Working Group, inter-cluster information management and assessment initiatives in Gaziantep hub and other relevant coordination for a.
  • Maintain cluster specific sections in the Humanitarian Response website in coordination with OCHA.
  • Support WoS coordination functions as requested by the WoS Focal Points
  • Ensure a high quality standard and ensure that deadlines are met
  • Support the development and analysis of needs assessment and monitoring of programmes 

2. Support Information Management functions for UNICEF Gaziantep cross-border (XB) activities

  •  Support UNICEF Gaziantep XB implementation of programmes, including within the framework of the Education Cannot Wait proposal
  • Provide support to UNICEF reporting (HPM, WoS, ECW, etc.)
  • Prepare and disseminate products, reports and maps based on information received from UNICEF partners
  • Coordinate closely with UNICEF WoS IM to ensure complementarity and compatibility of the tools, format and the products that are used in the different hubs


The development and systemization of an effective, efficient, bilingual information management system that meets the needs and priorities of the clusters and their members and ensure an informed and well-coordinated humanitarian response.


1. Education:

Advanced degree or relevant combination of qualifications and experience as below, in information management or associated disciplines (computer sciences, geography/GIS, engineering, sciences). Working knowledge of database application (Excel, Access, etc), GIS mapping (ArcGIS, QGIS, Google earth Pro, etc.) and web development will be an asset.

2. Work experience:

With a Master’s degree, five years relevant experience, with a Bachelor’s degree, seven years of relevant experience in Information Management, GIS, data analysis or similar activities in humanitarian context. Experience in the Syria response and/or remote management operations is highly desirable. Experience in conveying technical information and managing and presenting information as maps, useable matrices, etc. Experience in facilitating training is an asset. Familiarity with UNICEF and its education initiatives is an advantage.

3. Language:

Fluency in English. Arabic is a very strong asset and highly desirable

4. Technical knowledge: Working knowledge of GIS Software; data processing, analytical and synthesis skills; design and maintenance of information platforms for phone-based and computer-based technologies; proven ability to provide technical assistance to humanitarian programing in a complex operating environment; practical experience and interest in, effectively teaching others and explaining technical information in non-technical terms; a proven visual sense for infographics; excellent organizational skills.

Competencies of Successful Candidate

1. Core Values

  • Commitment
  • Diversity and Inclusion
  • Integrity

2. Core Competencies

  • Communication [II]
  • Working with People [II]
  • Drive for Results [II]

3. Functional Competencies

  • Analyzing [II]
  • Relating and Networking [II] 
  • Applying Technical Expertise [II]
  • Planning and Organizing [II]
  • Coping with Pressure and Setbacks [II]


* The successful candidate for this emergency recruitment MUST be available to commence work within 31 days of receiving an offer.

Employment is conditional upon receipt of medical clearance, any clearance required, the grant of a visa, and completion of any other pre-employment criteria that UNICEF may establish. Candidates may not be further considered or offers of employment may be withdrawn if these conditions are unlikely to be met before the date for commencement of service





Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Gaziantep
  • Grade: P-3, International Professional - Mid level
  • Occupational Groups:
    • Management, Administration and Finance
  • Closing Date: 2017-06-28

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