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Consultancy To Conduct Evaluation And Baseline Survey Of Integrated Livelihoods, Camp Management And Protection Projects In Nduta, Mtendeli And Nyarugusi Refugee Camps

Kibondo

  • Organization: DRC - Danish Refugee Council
  • Location: Kibondo
  • Grade: Consultancy - International Consultant - Internationally recruited Contractors Agreement
  • Occupational Groups:
    • Operations and Administrations
    • Legal - Broad
    • Accounting (Audit, Controlling)
    • Legal - International Law
    • Human Rights
    • Monitoring and Evaluation
    • Refugee rights and well-being
    • Civil Society and Local governance
    • Protection Officer (Refugee)
    • Animal Health and Veterinary
  • Closing Date: Closed

1.BACKGROUND
DRC has been registered in Tanzania since June 2015 in response to the political unrest in Burundi and resultant outflow of refugees to Tanzania. DRC has been operational in Nduta and Mtendeli camps in camp management, shelter/construction and community services/protection since opening of Nduta in October 2015 and Mtendeli in January 2016. From September 2016, DRC has extended its operation with a Livelihoods program and through the capacity building of TWESA, camp management agency for Nyarugusu camp. DRC interventions are being supported by a number of partners including UNHCR, DFID and ECHO.  
 
2.    FOCUS OF THE EVALUATION AND BASELINE SURVEY
The proposed Evaluation is focusing on two closely related projects: a) The DFID funded “Enhancing a Protective Environment through Community Driven Mechanisms in Camps for Refugees in Tanzania” and b) The ECHO (phase one) funded “Enhancing protective environment for Burundian refugees in Northwestern Tanzania”.  The proposed Baseline survey focuses on the ECHO (Phase two) project and is primarily intended to establish baseline targets for the key performance indicators. The ECHO Phase one evaluation is closely linked to the Baseline for ECHO phase two in the sense that some of the indicators being measured in the former will constitute the baseline targets for the latter. Indeed, the interventions in both projects are more or less similar.  
Both the DFID and ECHO projects are integrated/multi-sectoral and have adopted a strong community based participatory approach aimed at empowering refugees to take ownership in management and service delivery.  The DFID project covers Community Services, Protection, Livelihoods, and Capacity Building in Camp Management and Camp Coordination sectors while the ECHO project covered Shelter, Protection, Community services and WASH sectors. DFID interventions were implemented in Nduta, Mtendeli and Nyarugusu refugee camps while ECHO interventions were implanted in Nduta and Mtendeli.  
The DFID project sought to achieve the following three specific objectives:  
a)    Provide emergency assistance through physical camp management in Nyarugusu 
b)    Establishment of a strong, safe community through information, protection and community governance 
c)    Transition to Self-Reliance through increased access, to resources (knowledge, skills and in-kind or financial). 
 
The objective of ECHO Phase one was to improve the Protection environment and living conditions through community based protection and shelter provision. Echo Phase two share the same objective minus the shelter component.  
 
The key results areas for the ECHO projects are as follows:  
a)    Results One - Transitional Shelter Provided (Nduta) 
b)    Results Two (Same as Results One- ECHO Phase Two)- Improved Protective environment in Nduta and Mtendeli 
 
3.   METHODOLOGY FOR PROPOSED STUDIES
It is anticipated that the evaluation & endline/baseline study will employ both quantitative and qualitative methods of data collection and analysis. Data will be collected from both primary and secondary sources. The methodology must clearly delineate how participatory approaches will be used in collecting and triangulating data and information. The methodology description should also explicitly describe the process for collating and triangulating lessons learned. The evaluation consultant is expected to provide a detailed description of the evaluation methodology in responding to the detailed terms of reference (to be shared with pre-selected consultants/firms). The methodology description will constitute a critical part of the assessment of the suitability of the consultants.  
 
Note on Methodology: It is expected that a common tool will be utilized for the household level data collection covering both evaluations and the baseline study since most of the interventions covered same target groups and locations. Therefore, further discussions on methodology will be undertaken between DRC Tanzania and the Consultant with a view to determining a more cost-efficient way of approaching the evaluation with a view to ensuring that the process yields reliable and valid data for the evaluations (including endline for ECHO phase One) as well as baseline indicators for ECHO Phase Two. 
 
4.   CONSULTANTS/ CONSULTANCY FIRM PROFILE 
  • Advanced degree in development studies, social sciences or other relevant field. 
  • Over 5 years’ experience in leading reviews/evaluations of humanitarian programmes especially for Integrated/Multi-Sector Programs incorporating Livelihoods, Protection, Shelter and Camp Coordination and Camp Management 
  • Knowledge of strategic and operational management of humanitarian programmes, and proven ability to provide strategic recommendations to key stakeholders.  
  • Strong analytical skills and ability to clearly synthesize and present findings, draw practical conclusions, make recommendations and prepare well-written reports in a timely manner. 
  • Demonstrated experience in both quantitative and qualitative data collection and data analysis techniques, 
  • Experience in the use of Mobile data collection 
  • Good interpersonal skills and understanding of cultural sensitivities. 
  • Documented experience in conducting/facilitating lessons learned events and documenting lessons.  
5.    TERMS & CONDITIONS
The consultant should be willing to work in remote rural setting where the Nduta, Mtendeli and Nyarugusu Refugee camps are located. The consultant may have his/her own team to work with and then they will entirely be under the jurisdiction of the consultant and at no time will DRC be held responsible for them.  
 
6.    GENERAL 
DRC/DDG has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.DRC/DDG.dk/HAF.4265.0.html 
 
7.   APPLICATION PROCESS
Interested applicants who meet the required profile and methodology are invited to submit an expression of interest including: 
  • A suitability statement including CV of participating consultants with details of qualifications and experience. 
  • Technical proposal that summarizes understanding of the TOR, methodology and tools to be used. 
  • Work-plan clearly indicating the activity schedule. 
  • Financial proposal providing cost estimates and consultancy fees. 
  • Contacts of three organizations that have recently contracted you to carry out similar assignment.  
  • Written samples of two most recently undertaken assignments of a similar nature.  
Interested parties should forward the expression of interest, in English on this link: http://www.drc.dk under vacancies no later than 28th June 2017 
If you have questions or are facing problems with the online application process, please contact job@drc.dk 
 
N/B- SEE BELOW ANNEXES FOR THE DETAILED TERMS OF REFERENCE FOR THE ASSIGNMENTS  
 
ANNEX 1 
 
TERMS OF REFERENCE-DFID PROJECT 
 
EVALUATION OF THE PROJECT: “ENHANCING A PROTECTIVE ENVIRONMENT THROUGH COMMUNITY DRIVEN MECHANISMS IN CAMPS FOR REFUGEES IN TANZANIA
1)    Evaluation Facts  
1.1    Project Title :  Enhancing a Protective Environment through Community-Driven Mechanisms in Camps for Refugees in Tanzania 
1.2    Timing of Evaluation: July 2017 
1.3    Type of Evaluation: End of Project Evaluation 
 
2)    Objectives of the Evaluation  
Overall Objective:  
The overall objectives of the EoP are two-fold; to assess the overall performance of the project in terms of achievement of stated objectives and; to document relevant learnings and recommendations that will inform ongoing and future integrated and multi-sector programs.  
Specific Objectives:   
  • Assess the relevance, effectiveness, efficiency,  connectedness, impact and sustainability of the project  
  • Document  key lessons, promising and good practices emanating from project design and implementation processes  
  • Make recommendations on current and future project design and implementation strategies taking into account the evolving refugee context and other related factors that directly or indirectly impact on programming.  
3)    Context and background to the project  
DRC has been registered in Tanzania since June 2015 in response to the political unrest in Burundi and resultant outflow of refugees to Tanzania. DRC’s response was initiated upon activation of a Refugee Emergency Response Agreement (PERA) which was entered into between UNHCR and DRC in April 2015 which saw the immediate deployment of DRC emergency responders, and approval of flexible funding in order to meet critical capacity gaps in response to the growing humanitarian needs on the ground. DRC has been operational in Nduta and Mtendeli camps in camp management, shelter/construction and community services/protection since opening of Nduta in October 2015 and Mtendeli in January 2016. From September 2016, DRC has extended its operation with a Livelihoods program and through the capacity building of TWESA, a camp management agency for Nyarugusu camp. 
 
3.1 Key Problems 
The current project sought to address the following key problems/issues that define the humanitarian situation in Nduta,Mtendeli and Nyarugusu:  
a)    Refugee Influx – Due to continued conflict and instability in Burundi and DR Congo, the camps continue to experiencing an influx although at a slower rate. This contributes to a sustained increase in the caseload.  
b)    Unlikely Returns to Burundi  
c)    Encampment policy and limited suitable land – A direct consequence of this is the over-crowding in camps, insufficient resources to meet basic needs and limited livelihood opportunities. Many aspects of camp services do not reach humanitarian standards particularly in protection with a lack of monitoring, safe spaces for individual protection cases and accountable security architecture. One of the key gaps in education is the lack of infrastructure to accommodate all children of school going age. Camp coordination mechanisms are inadequate due to the limited capacity of the local partner organisations entrusted with the responsibility. Community participation and awareness of services by refugees is also low.  
d)    Limited livelihood opportunities – Due to restricted movement, limited availability of capital and lack of knowledge of market systems refugee households have limited opportunities to diversify their livelihoods.  
e)    Security architecture and protection services in Both Mtendeli and Nduta camps are not sufficiently strong to establish a safe and protective environment. Within the camps, there is a fear of infiltration of Burundian government or opposition militias, there is a high incidence of SGBV and some generalized criminality. Despite the growing threat to the humanitarian character of the camps, mechanisms for structurally identifying and consequently addressing the threats have not been put in place leading to a growing mistrust of the security structure by refugees who do not feel safe.  
 
3.2 Project Outcome and Outputs:  
In response to the highlighted problems, the project sought to achieve the following outcome and outputs:  
 
Project Outcome   
Burundian and Congolese refugees in Tanzania feel safer and more able to participate in camp level decision making leading to greater self-reliance 
 
Key Outcome Indicators 
  •  % of the refugees (including vulnerable groups) who feel less reliant on outside assistance for support 
  • % of population who report feeling an increased feeling of safety and security 
Output 1: 
Increased access to appropriate services through improved comprehensive camp management activities, including assurance of participatory mechanisms, in Nyaragusu camp – through increased ability of TWESA to fulfil its role as camp manager allowing for all refugees (including minority and vulnerable groups) to have increased access to and awareness of all services in a safe and dignified manner 
 
Output 1 Indicators:  
  • Extent to which Twesa can fulfill its' role as camp manager as per themselves, other organisations and partners, and the refugees 
  • Increased advocacy messaging through increased awareness of gaps in reaching humanitarian standards in the camp 
  • Extent to which refugees express having an increased and  effective (two way) communication system in Nyaragusu camp through participation and information management 
Key activities Development of a Partnership framework with TWESA- Local Implementing Partner;  Capacity building of TWESA on CCCM; Support TWESAs coordination with UNHCR; Strengthening community participation through an inclusive refugee leadership; Setting up camp service help desks 
  
Output 2  
Improve protective environment in the 3 refugee camps - Establishing a strong, safe community, through information, protection and community governance 
 
Output 2 Indicators:  
  • % of villages in all 3 camps with a functioning CBPN in place 
  • Number of refugees trained on protection related topics 
  • % of population who know where to get information and who feel comfortable that information they provide is being followed up on 
Key activities Support for community based protection network in Nduta and Mtendeli; Establishment of community infrastructure to support community governance and self-organisation; Training of community groups and at risk persons; Organisation and facilitation of community mobilisation and awareness raising 
 
Output 3:  
Reduce reliance on outside support through access to opportunities for increased resources at group level (small scale business grants, cooperatives), household level (small scale agriculture support) or individual level (life skills training such as literacy and languages) - in refugee and host community - and support in creating an enabling environment to access livelihoods including improved market management 
 
Output 3 Indicators: 
  • % of supported households being satisfied with their ability to supplement their food rations 
  • Percentage of program participants who self-report increased income by end of project period 
  • % of participating households that demonstrate improved livelihoods-related coping mechanisms 
Key activities (Develop a livelihoods strategy for refugees in collaboration with UNHCR; Establishment and support to market committees to ensure efficient market management; Provision of life skills training to individuals; Training and in-kind support to small scale/subsistence agriculture; Material and informal support to committees of community groups; Support to host communities surrounding Nduta and Mtendeli camps and Construction of classrooms and provision of desks). 
 
4)    Scope of the evaluation  
The evaluation will focus on the following:  
a)    Timeframe: It will cover the entire duration of the program implementation.  
b)    Thematic areas: The evaluation will focus on all the thematic areas covered by the project. These includes – Livelihoods ; Protection/Community Services ; CCCM/Capacity Building 
c)    Geographic areas – The evaluation will focus on all the Nduta, Mtendeli and Nyarugusu Refugee Camps where project activities were implemented.   
 
5)    Evaluation Criteria and Key questions  
In line with the DRC Evaluation policy, the evaluation will adopt the OECD DAC evaluation criteria, focusing specifically on six criteria namely: Appropriateness, Effectiveness, Efficiency, Impact, Coordination and Sustainability.  Based on this framework, the evaluation will be guided by the following key questions:   
 
i)    Appropriateness 
Key Question: To what extent did the project design meet the immediate and most pertinent needs of the beneficiaries granted the prevailing socio –economic, political and security context within the camp setting?  
 
Sub-Questions 
a)    Did the mix and scale of interventions in the design make sense in terms of conditions, needs or problems, local ownership, accountability, as well as DRC Tanzania’s capacity to effectively deliver? 
b)    What can be done to ensure future designs better match refugee’s needs as well as DRCs capacity to deliver?  
 
ii)    Effectiveness 
Key Question: What results has the project achieved in terms of strengthening existing mechanisms/structures for camp management, facilitating refugee’s access to basic needs, strengthening community-based structures and contributing to an increased feeling of safety among refugees, as well as promoting household and community level resilience?   
 
Sub-questions 
a)    What outputs have been achieved/not achieved and why?  
b)    Extent to which the project strategies across the thematic areas were effective in delivering the project outputs- Key delivery strategies to focus on includes:  
•    CCCM/CS Strategy – How effectively was it executed in terms of building the capacities of the local implementing partners and refugees to effectively deliver on their mandates; collaboration with other partners; enhancing refugee participation in camp governance and promoting access to information and other related services for refugees?  
•    Livelihoods Strategy - How effective was the strategy designed and executed in terms of ensuring collaboration with all partners, addressing the most pertinent needs of the refugee and host communities, leveraging on existing capacities and opportunities and empowering households and communities to be self-reliant?  
•    Dual Approach to targeting (Refugee and Host communities)-To what extent was it successful in addressing social cohesion issues and strengthening the commitment of the host government to the refugee population? 
•    Community Based Protection Networks – Adequacy and appropriateness of the support provided in strengthening the capacity of the networks and other related community level organs to deliver on their mandates. 
c)    How effective were the program accountability mechanisms (ref- Complaints and Feedback mechanisms and other related ones) in ensuring enhanced beneficiary participation, inclusivity in implementation & improvements in quality of program implementation? Is there evidence to show that information emanating from the beneficiary complaints and feedback as well as other accountability mechanisms was adequately documented, shared and utilized within DRC and across collaborating partners to improve the quality of program implementation?    
d)    How effective was the program MEL System in contributing towards effective management and quality implementation of the program activities? Is there evidence to show that information emanating from the monitoring system was adequately documented, reviewed, shared and utilized to improve management decision making and quality of program implementation at all levels of the program 
 
iii)    Efficiency 
Key Question: Did the project put in place adequate mechanisms to facilitate cost-efficient, quality and timely implementation of activities as to ensure value for money?  
Sub-questions  
a)    To what extent did the program support systems (management, financial, supply chain, human resources) facilitate cost-efficient and timely implementation of program activities? Were the systems adequately adapted to the local implementation contexts? 
b)    Can the program make a reasonable case that value for money considerations informed decisions on financial expenditures on project inputs and activities with a view to maximizing program outputs?  How successful were the measures taken in ensuring value for money?  
c)    Are there any key learnings and recommendations regarding the adequacy of program support systems in ensuring cost-efficient implementation and value for money? 
 
iv)    Impact 
Key Question: What changes (+ve or –ve) have occurred with regard to improved access to services, perception of safety and household self-reliance of the refugees that can be directly or indirectly attributable to the project?  
Sub-questions/Issues  
a)    What evidence exists to show/demonstrate improvements or positive progress in the following areas:  
  • Access to and quality of service provision in the camps  
  • perception of safety of refugees 
  • Overall protective environment of the refugees 
  • Extent of refugee participation in camp governance 
  • self-reliance at household and community level 
 
b)    To what extent are the observed changes sustainable and what can be done to enhance sustainability?   
 
v)    Coordination 
Key Question: Did the project effectively operationalize internal coordination mechanisms (between the different thematic areas) and external mechanisms with different agencies and stakeholders?  
Sub-question  
a)    How successful was the project in terms of enhancing internal (within the various thematic areas) and external synergies (between different collaborating agencies and stakeholders)? 
b)    What key learnings have emerged from the collaboration with other partners and stakeholders in terms of enhancing achievement of the project objectives? 
 
vi)    Sustainability/Connectedness 
To what extent have local capacities been developed to sustain the project outcomes?  
 
6)    Evaluation deliverables  
The anticipated deliverables under this consultancy are as follows:  
a)    Inception Report outlining detailed methodology , data collection tools and workplan  
b)    Pre-deployment meeting between DRC and the selected consultants to discuss and agree on the final data collection work plans 
c)    Brief report after data collection activities undertaken and challenges encountered if any 
d)    Presentation of the Draft Report to DRC Tanzania 
e)    Final Report aligned to DRC Evaluation report format with the following annexes: 
  • List of respondents interviewed  
  • Summary notes of the interviews  
  • Summary of the lessons learned meeting with the respondents interviewed 
f)    Separate Lessons Learned report describing in details the key learnings from the findings  
g)    Separate end line survey report 
 
7)    Methodology  
The evaluation will employ qualitative methods of data collection and analysis. Data will be collected from both primary and secondary sources. The methodology must clearly delineate how participatory approaches will be used in collecting and triangulating data and information. The methodology description should also explicitly describe the process for collating and triangulating lessons learned.  The evaluation consultant is expected to provide a detailed description of the evaluation methodology in responding to the terms of reference. The methodology description will constitute a critical part of the assessment of the suitability of the consultants.  
 
Note on Methodology: Further discussions on methodology will be undertaken between DRC Tanzania and the Consultant with a view to determining a more cost-efficient way of approaching the evaluation.  
 
8)    Practical Implementation of the Evaluation 
a)    DRC 
  • Provide the consultant with all necessary documents and reports  
  • Pay the required consultancy fee as indicated in the signed contract. 
  • Hiring and payment of enumerators 
  • Where necessary, facilitate the making of appointments with all relevant stakeholders (government, partners, communities etc.) 
  • Provide necessary support in training of enumerators 
The terms and conditions of service will follow DRC terms of consultancies. Payment will be done according to the finance procedures of DRC 
b)    Consultant Roles/Responsibilities  
  • Review relevant programme documents (i.e. programme proposal, LFA, quarterly reports, baselines, DRC Tanzania process data, third party monitoring reports etc.). 
  • Prepare and submit a detailed inception report that provides detailed methodology to be adopted as well as the workplan  
  • Hire & Train the data collection teams  
  • Prepare draft evaluation reports, participate in on-line reviews, formal review meetings and review the drafts accordingly to reflect the inputs of the DRC technical teams 
  • Prepare and submit all evaluation deliverables as required in 7) 
c)    Implementation timelines  
The evaluation will be conducted in July 2017. The specific timelines will be discussed and agreed with the consultant. 
 
d)    Reporting Arrangements 
For day-to-day operations the consultant will report to DRC’s Monitoring and Evaluation Focal Point. Area Managers in the respective locations will extend the required logistics and administrative support to the consultant in carrying out the task when s/he is in the area/field.  
 
ANNEX 2 
 
TERMS OF REFERENCE-ECHO 
 
EVALUATION & BASELINE SURVEY OF THE PROJECT “ENHANCING A PROTECTIVE ENVIRONMENT FOR BURUNDIAN REFUGEES IN NORTHWESTERN TANZANIA” 
1)    Evaluation Facts  
1.4    Project Title :  Enhancing a Protective Environment for Burundian Refugees in Northwestern Tanzania 
1.5    Timing of Evaluation: July 2017 
1.6    Type of Evaluation: End of Project Evaluation 
   
 
2)    Objectives of the Evaluation  
Overall Objective:  
The overall objectives of the EoP are two-fold; i)  to assess the overall performance of the ECHO phase one project in terms of achievement of stated objectives and document relevant learnings and recommendations that will inform ongoing and future integrated and multi-sector programs and ii) to conduct a baseline survey of phase two of the project.  
 
Specific Objectives:   
  • Assess the relevance, effectiveness, efficiency,  connectedness, impact and sustainability of the project  
  • Document  key lessons, promising and good practices emanating from project design and implementation processes  
  • Make recommendations on current and future project design and implementation strategies taking into account the evolving refugee context and other related factors that directly or indirectly impact on programming.  
  • Identify baseline targets for ECHO Phase Two Indicators   
3)    Intended use of the Evaluation findings and recommendations  
Findings and recommendations from this evaluation will be used at various levels as follows:  
 
Field Level:  
  •  DRC Tanzania Country team will utilize the findings to measure the overall performance of ECHO One Project and identify areas for improvement with regard to ECHO Two. 
  • On a broader scale, DRC Tanzania will also utilize the findings to  learn and reflect on the effectiveness of the integrated and multi-sectoral program approach in meeting the diverse and complex needs of the refugees 
  • DRC Country team and Regional Management will use the findings to reflect on the existing systems and mechanisms for program delivery with a view to making adjustments aimed at improving operational efficiency and effectiveness.  
  • As far as Shelter and WASH are concerned, learnings from the evaluation will be shared with other partners implementing similar or related interventions with a view to contributing towards existing body of knowledge regarding implementation of integrated programs. Given the sensitivity of the Protection activities, the learnings and findings from the evaluation in this sector will only be shared with limited stakeholders.  
  • Findings of the baseline study will be used to set targets for Echo Phase Two project.  
 
The evaluation findings will be disseminated with the following key audiences:  
  • DRC Regional Management  
  • DRC Global HQ  
  • Donor Partners  
  • Shelter and WASH working groups
 
4)    Context and background to the project  
DRC has been registered in Tanzania since June 2015, in response to the political unrest in Burundi and resultant outflow of refugees to Tanzania. DRC’s response was initiated upon activation of a Refugee Emergency Response Agreement (PERA) which was entered into between UNHCR and DRC in April 2015 which saw the immediate deployment of DRC emergency responders, and approval of flexible funding in order to meet critical capacity gaps in response to the growing humanitarian needs on the ground. DRC has been operational in Nduta and Mtendeli camps in camp management, shelter/construction and community services/protection since opening of Nduta in October 2015 and Mtendeli in January 2016. From September 2016, DRC extended its operation with a Livelihoods program and through the capacity building of TWESA, a camp management agency for Nyarugusu camp. 
 
Key Problems 
The ECHO funded project sought to address the following key problems/issues that define the humanitarian situation in Nduta,and Mtendeli refugee camps 
 
a)    Refugee Influx – Due to continued conflict and instability in Burundi and DR Congo, the camps continue to experience an influx which contributes to a sustained increase in the caseload. Since April 2015, over 250,000 Burundians and 70,000 Congolese have sought asylum in Tanzania.  
b)    Unlikely Returns to Burundi. 
c)    Encampment policy and limited suitable land – A direct consequence of this is the over-crowding in camps, insufficient resources to meet basic needs and limited livelihood opportunities. Many aspects of camp services do not reach humanitarian standards particularly in protection with a lack of monitoring, safe spaces for individual protection cases and accountable security architecture. Furthermore, lack of systematic collection and analysis of information on needs and issues in the camps particularly around protection concerns impacts on the overall ability of agencies to proactively address protection needs. Closely related are gaps in availability of case management and available solutions for general protection cases (outside GBV or CP).  
d)     Living conditions are undignified with refugees living in tents and emergency shelters that overcrowded and do not ensure the safety, dignity nor a durable living arrangement for refugees. Camp coordination mechanisms are inadequate and community participation and awareness of services by refugees are low.  
e)    Limited livelihood opportunities – Due to restricted movement, limited availability of capital and lack of knowledge of market systems refugee households have limited opportunities to diversify their livelihoods.  
f)    Security architecture and protection services in both Mtendeli and Nduta camps are not sufficiently strong to establish a safe and protective environment. Within the camps, there is a fear of infiltration of Burundian government or opposition militias, there is a high incidence of SGBV and some generalized criminality. Despite the growing threat to the humanitarian character of the camps, mechanisms for structurally identifying and consequently addressing the threats have not been put in place leading to a growing mistrust of the security structure by refugees who do not feel safe.  
 
Project Objectives, Results and Indicators:  
In response to the highlighted problems, Phase one of the ECHO project design focused on both Protection and Shelter/WASH needs of the targeted populations while Phase Two primarily focuses on Protection.  
 
Specific Objective:  
In line with its focus on protection and shelter, ECHO Phase One sought to improve the Protection environment and living conditions through community based protection and shelter provision. Echo Phase two shared the same objective minus the shelter component.  
 
 Phase One Objective Indicators for measurement:  
  • % of population who report feeling safer following establishment of community based protection system under this action  
  • No. of protection monitoring staff trained and operating on daily basis  
  • % of population positively identifying and rating as “useful” the services available for family and conflict mediation  
  • No. of HHs provided with adequate transitional shelter including family latrine.  
Phase Two Objective Indicators for baseline 
  •  % of persons / target population in a given context reporting and improved feeling of safety and dignity by the end of the intervention compared to at the beginning  
  • % of beneficiaries (DSAD) reporting that humanitarian assistance is delivered in a safe, accessible, and participatory manner 
Result One (Phase One) – Transitional Shelter Provided 
 
Indicators for measurement 
  • % of shelter solutions implemented using construction processes and sourcing of building materials demonstrating that adverse environmental impacts have been minimised/mitigated  
  • No. of targeted persons who have access to shelter solutions and materials which meet agreed technical and performance standards including those prescribed by the cluster, if activated  
  • No. of targeted persons involved in construction activities  
Key activities for Results One: 
Community mobilization; Production of mudbricks for shelters and latrines; Village level site planning and demarcation of shelters and latrines; Construction of household and transitional shelters and household latrines; Village level drainage and Maintenance of emergency family shelters  
 
Results Two (Covering ECHO Phase One and Two): Improved Protective environment in Nduta and Mtendeli 
 
Phase One Indicators for measurement:  
  • No. of community based protection information reports appropriately provided to humanitarian actors and refugees 
  • % of protection cases identified who are successfully referred to the appropriate service  
  • % decrease in reports of family neighbour conflicts to the camp management help-desk 
  • % of refugees reporting feeling satisfied with the actions and conduct of the community based protection network 
Phase Two Indicators (for baseline) 
  • Number of reported cases of persons who receive an appropriate response  
  • Number of persons/HH with increased appropriate information on relevant rights 
  • Number of principled, systematized and collaborative IM products enabling evidence-informed action for quality protection outcomes produced 
  • Number of participants showing an increased knowledge on the protection subject in focus 
  •  No. of feedback/complaints received which have been timely and acted upon (DSA) 
Activities:  
-    Phase 1: 
Protection monitoring; community based protection network supported; setting up and training of community led conflict mediation system and direct provision of mediation services for more complex cases; provision of radio and hotline (including SMS) services for information sharing and acting as a focal point for, and strengthening inter-agency complaints and accountability mechanisms.  
 
-    Phase 2: 
Protection monitoring, support to the Community Based Protection Network, case management and mediation, Individual Protection Assistance, support to the feedback and complaints mechanisms, conflict assessment and conflict management activities. 
 
 
5)    Scope of the evaluation  
d)    Timeframe: It will cover the entire duration of the program implementation.  
e)    Thematic areas: The evaluation will focus on all Shelter/WASH and Protection Thematic area, while the baseline/endline will focus only on Protection activities.  
f)    Geographic areas – The evaluation will focus on Nduta and Mtendeli camps where project activities were implemented.   
 
 
6)    Evaluation Criteria and Key questions  
In line with the DRC Evaluation policy, the evaluation will adopt the OECD DAC evaluation criteria, focusing specifically on six criteria namely: Appropriateness, Effectiveness, Efficiency, Impact, Coordination and Sustainability.  Based on this framework, the evaluation will be guided by the following key questions:   
 
vii)    Appropriateness 
Key Question: To what extent did the project design address the immediate and most pertinent needs of the beneficiaries granted the prevailing socio –economic, political and security context within the camp setting?  
 
Sub-Questions 
c)    Did the mix and scale of interventions in the design make sense in terms of conditions, needs or problems, beneficiaries’ ownership, accountability, as well as DRC Tanzania’s capacity to effectively deliver? 
d)    What can be done to ensure future designs better match identified needs as well as DRCs capacity to deliver?  
 
viii)    Effectiveness 
Key Question: What results has the project achieved in terms of improving the living conditions and protection environment of the refugees?    
Sub-questions 
e)    To what extent have the key results indicators been achieved? 
f)    How effective were the strategies adopted in facilitating achievement of the key results? Key delivery strategies to focus on includes:  
  • Community Based Protection Networks – Adequacy and appropriateness of the support provided in strengthening the capacity of the networks and other related community level organs to deliver on their mandates. In addition, the evaluation should endeavour to assess the need for an Integrated Protection Strategy 
  • Extent to which support provided through ECHO funding has improved the quality, access to and utilization of protection information and services to all refugees and key stakeholders in protection service provision 
  • Shelter and WASH Provision Strategy – Appropriateness (including environmental soundness), cost-effectiveness and durability of the technologies adopted for shelter and WASH provision,  
g)    How effective was the program MEL System in contributing towards effective management and quality implementation of the program activities? Is there evidence to show that information emanating from the monitoring system was adequately documented, reviewed, shared and utilized to improve management decision making and quality of program implementation at all levels of the program? 
 
ix)    Efficiency 
Key Question: Did the project put in place adequate mechanisms to facilitate cost-efficient, quality and timely implementation of activities as to ensure value for money?  
Sub-questions  
d)    To what extent did the program support systems (management, financial, supply chain, human resources) facilitate cost-efficient and timely implementation of program activities? Were the systems adequately adapted to the local implementation contexts? 
e)    Can the program make a reasonable case that value for money considerations informed decisions on financial expenditures on project inputs and activities with a view to maximizing program outputs?  How successful were the measures taken in ensuring value for money?  
f)    Are there any key learnings and recommendations regarding the adequacy of program support systems in ensuring cost-efficient implementation and value for money? 
 
x)    Impact 
Key Question: What changes (+ve or –ve) have occurred with regard to improving the living conditions and the protective environment for the refugees? 
 
Sub-questions/Issues  
c)    What evidence exists to show/demonstrate improvements or positive progress in the following areas:  
  • Timely access to and utilization of appropriate information and services on protection  
  • Access to dignified shelter/latrines and associated basic services 
  • Improvement in perception of safety of refugees 
d)    To what extent are the observed changes sustainable and what can be done to enhance sustainability?   
 
xi)    Coordination 
Key Question: Did the project effectively operationalize internal coordination mechanisms (between the different thematic areas) and external mechanisms with different agencies and stakeholders?  
 
Sub-question  
c)    How successful was the project in terms of enhancing internal (within the various thematic areas) and external synergies (between different collaborating agencies and stakeholders)? 
d)    What key learnings have emerged from the collaboration with other partners and stakeholders in terms of enhancing achievement of the project objectives? 
 
xii)    Sustainability/Connectedness 
To what extent have the refugees’ capacities been developed to sustain the project outcomes?  
 
 
7)    Evaluation deliverables  
The anticipated deliverables under this consultancy are as follows:  
h)    Inception Report outlining detailed methodology, data collection tools and workplan  
i)    Pre-deployment meeting between DRC and the selected consultants to discuss and agree on the final data collection work plans 
j)    Brief report after data collection activities undertaken and challenges encountered if any 
k)    Presentation of the Draft Report to DRC Tanzania 
l)    Final Report aligned to DRC Evaluation report format with the following annexes: 
  • List of respondents interviewed 
  • Summary notes of the interviews  
  • Summary of the lessons learned meeting with the respondents interviewed 
m)    Separate Lessons Learned report describing in details the key learnings from the findings  
n)     Separate endline report and baseline report for Protection activities 
 
 
8)    Methodology  
The evaluation will employ both quantitative and qualitative methods of data collection and analysis. Data will be collected from both primary and secondary sources. The methodology must clearly delineate how participatory approaches will be used in collecting and triangulating data and information. The methodology description should also explicitly describe the process for collating and triangulating lessons learned. The evaluation consultant is expected to provide a detailed description of the evaluation methodology in responding to the terms of reference. The methodology description will constitute a critical part of the assessment of the suitability of the consultants.  
 
Note on Methodology: Further discussions on methodology will be undertaken between DRC Tanzania and the Consultant with a view to determining a more cost-efficient way of approaching the evaluation with a view to ensuring that the process yields required baseline data for ECHO Phase Two indicators (with a 5% statistically accurate sample) / Endline date for ECHO Phase One indicators.  
Furthermore, due to the sensitivity of the Protection activities in the Tanzanian context, further discussions will also be undertaken with regards to the questionnaire to be used, as well as to whom the findings shall be shared with. After approval of DRC Tanzania Protection & Community Services Manager, the final questionnaire will also be shared and agreed upon by the local authorities prior to any data collection. 
 
9)    Recommended documentation: 
 
The following documents is the minimum set of documents to be reviewed:  
  • Project Proposals 
  • Assessment and Baseline survey reports  
  • Program  Progress Reports  
  • Program activity reports  
  • Program MEL System  
  • DRC Tanzania MEL system documents  
 
10)    Practical Implementation of the Evaluation 
e)    DRC 
  • Provide the consultant with all necessary documents and reports  
  • Pay the required consultancy fee as indicated in the signed contract. 
  • Hiring and payment of enumerators 
  • Where necessary, facilitate the making of appointments with all relevant stakeholders (government, partners, communities etc.) 
  • Provide necessary support in training of enumerators 
The terms and conditions of service will follow DRC terms of consultancies. Payment will be done according to the finance procedures of DRC 
 
f)    Consultant Roles/Responsibilities  
•    Review relevant programme documents (i.e. programme proposal, LFA, quarterly reports, baselines, DRC Tanzania process data, third party monitoring reports etc.). 
•    Understand and respect DRC’s confidential requirements with regards to Protection activities. 
•    Prepare and submit a detailed inception report that provides detailed methodology to be adopted as well as the work plan  
•    Hire & Train the data collection teams  
•    Prepare draft evaluation reports, participate in on-line reviews, formal review meetings and review the drafts accordingly to reflect the inputs of the DRC technical teams 
•    Prepare and submit all evaluation deliverables as required in (7) 
 
g)    Implementation timelines  
The evaluation will be conducted in July 2017. The specific timelines will be discussed and agreed with the consultant. 
 
 
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