Consultancy: Senior Project Manager, Division of Communication, NYHQ, USA

Digital Strategy Section in the Division of Communication seeks to hire a consultant Senior Project Manager to scope, plan, and coordinate all Web Team projects. The Senior Project Manager will act as a primary contact person for all web products to internal and external stakeholders. The Senior Project Manager will manage the overall schedule and production queue for the team, including editorial, creative, technical, training, and support workflows, in five languages. The Senior Project Manager will develop the scope, map resources, milestones, and schedules for all team projects and initiatives, as well as ensuring the delivery of all assets, and timely localization. The Senior Project Manager will, at the discretion of the Head of Web, assist and collaborate on project workflows that include the Digital Transformation Project (DTP) implementation process.

The Digital Strategy Section (DSS) within the Division of Communication (DOC) comprises Web, Social Media and Multimedia teams working together to create compelling public-facing content and to provide digital services within the organization. Through multiple platforms and in multiple languages, DSS draws attention to the many facets of UNICEF’s work, encouraging public support, participation and action, as well as ensuring greater transparency and accountability. Web stories, blog entries, photo essays, Facebook posts, Twitter campaigns, and videos for distribution via UNICEF.org, YouTube, news media and other outlets and platforms – all are a part of our digital storytelling. By measuring and testing our efforts, we also use data to inform content and engagement choices.

Rationale and context of the assignment: DSS seeks to hire a consultant Senior Project Manager to scope, plan, and coordinate all Web Team projects. The Senior Project Manager will act as a primary contact person for all web products to internal and external stakeholders. The Senior Project Manager will manage the overall schedule and production queue for the team, including editorial, creative, technical, training, and support workflows, in five languages. The Senior Project Manager will develop the scope, map resources, milestones, and schedules for all team projects and initiatives, as well as ensuring the delivery of all assets, and timely localization. The Senior Project Manager will, at the discretion of the Head of Web, assist and collaborate on project workflows that include the Digital Transformation Project (DTP) implementation process.

Scope of work Under the overall direction of DSS/DOC Head of Web, the Senior Project Manager will:

• Maintain and coordinate relationships between the web team and all stakeholders on all internal and external projects.
• Collect and coordinate project requirements, goals, and resources.
• Create uniform scopes of work (project briefs) for each web project, document project requirements, scope and expectations.
• Align project goals with UNICEF’s Communication Strategy and Cause Framework.
• Effectively manage timelines for all individual web projects.
• Maintain an umbrella schedule, accounting for multiple parallel projects and workflows (such as editorial, technical development, creative, production and QA in five languages), and the coordination with overlapping DSS and DTP schedules and projects.
• Manage workflows and production schedules to ensure the most efficient and effective use of time and resources.
• Help identify such risks as resource gaps and other pain points in a timely fashion.
• Coordinate and ensure the flow of content and assets, and obtain all necessary feedback and approvals.
• Liaise with training and support team on scheduling and workflow coordination.
• Maintain and provide regular project reports and status updates for presentation to leadership teams.
• Control the quality through all projects and processes and use this evidence to support and evolve future projects and processes.
• Possibly be required to work on weekends.
• Possibly be required to travel.
• Perform other duties in association with successful completion of web team projects.

Duty station On-site, NYHQ

Supervisor and timeframes for reviewing milestones and performance Creative Lead/Web/DSS/DOC. Reviews conducted every 6 months and at the end of contract.

Performance indicators for evaluation of results:

• Standard UNICEF Performance Evaluations conducted every 6 months and at end of contract.
• Timely delivery of deliverables and adherence to timeline and set deadlines.

Qualifications or specialized knowledge/experience

The Senior Project Manager is required to have:

• Project management experience in the creation of websites within an enterprise-level ecosystem, including extensive knowledge of a range of multimedia content types, content management systems, applications and workflow best practices.
• Project management certification (preferably PRINCE 2) and/or 5 years of experience.
• Knowledge of the global digital landscape, including the publishing of multimedia, social media, and other web platforms.
• A working knowledge of English.
• The ability to work on several projects at once in a fast-paced environment.
• Strong communication, diplomacy, and people skills.
• Experience in a multicultural environment.
• Excellent organization and file management skills.

The Senior Project Manager is preferred, but not required, to have:

• Experience or working knowledge of Google Analytics and/or similar analytics platforms.
• Working knowledge of French, Spanish, Chinese and/or Arabic.
• Experience in content and/or editorial management.
• Experience in a non-profit, non-governmental or intergovernmental organization.

Payment Terms:

Monthly submission of invoices paid in USD.

UNICEF recourse in case of unsatisfactory performance:

Payment will only be made for work satisfactorily completed and accepted by UNICEF.