Fundraising Manager –In House Face to Face Consultant (Open to all Nationalities)

Location: MALAYSIA – TRAVELLING REQUIRED Type of Contract: Individual Contractor Position Title : Fundraising Manager – In house face to face Languages Required: English and Bahasa Malaysia Duration of Contract: Example: 11.5 months [1ST July 2017 to 14th May (tentatively) Reporting to/Supervisor: Fundraising Fund Raising Specialist, Programme/Operation Section, Kuala Lumpur [UNICEF Malaysia Country Office]

Location: MALAYSIA – TRAVELLING REQUIRED

Type of Contract: Individual Contractor

Position Title : Fundraising Manager – In house face to face

Languages Required: English and Bahasa Malaysia

Duration of Contract: Example: 11.5 months [July 2017 to May (tentatively)

Reporting to/Supervisor: Fundraising Fund Raising Specialist, Programme/Operation Section, Kuala Lumpur  [UNICEF Malaysia Country Office]

INTRODUCTION

Since 1954, UNICEF Malaysia Country Office (MCO) has worked with the Government and the people of Malaysia and has helped to transform the lives of children across the nation. UNICEF started Private Sector Fundraising activities in 2008 (to fund work in Malaysia, the ASEAN region and globally), and already has over 90,000 individual donors making regular donations. To create further growth UNICEF Malaysia Country Office started an in-house face to face fundraising operation in early 2016. The in-house team has now grown to an operation of 25-30 fundraisers regularly acquiring 1000+ new pledge donors per month, however the team is now at capacity until we recruit a new manager.  Therefore in order to grow and meet the planned fundraising objective, the PFP Section is looking for an experienced face-to-face fundraising manager to support the team leading and staff development role on contract to build a successful face to face team Malaysia.

BACKGROUND

UNICEF started Private Sector Fundraising activities in 2008 (to fund work in Malaysia, the ASEAN region and globally), and already has over 90,000 individual donors making regular donations. To create further growth UNICEF Malaysia Country Office started an in-house face to face fundraising operation in early 2016. The in-house team has now grown to an operation of 25-30 fundraisers regularly acquiring 1000+ new pledge donors per week, however the team is now at capacity until we recruit a new manager.  Therefore in order to grow and meet the planned fundraising objective, the PFP Section is looking for an experienced face-to-face fundraising manager to support the team leading and staff development role on contract to build a successful face to face team Malaysia.

PURPOSE AND OBJECTIVES

This is a great opportunity for someone who wants to run a F2F campaign in a developing country where most of the funds raised by your team will go to projects in country. This means you can experience first-hand the projects your team has helped to fund in addition to other project visits regionally in South East Asia.

Under the general supervision of the Fund Raising Specialist, Programme/Operation Section, Kuala Lumpur, the key responsibilities include:

• To recruit, train and develop new and existing fundraisers
• Monitoring cumulative, monthly and weekly performance of teams and individuals, identifying and acting on areas where improvement is needed
• Exercising rigorous attention to cost effectiveness and taking action maximizing ROI through initiatives including: staff retention; critical review of process and procedures; and monitoring of fundraiser performance by longer-term donor retention results.
• Providing leadership by setting high team standards. Ensuring the team leaders provide motivational and results focused management of team members.
• To provide practical ‘in the field’ management ensuring the team is fulfilling target requirements and correct levels of motivation are being maintained through effective coaching and leadership skills.
• To ensure that full and proper training is carried out for all face to face fundraisers
• Providing regular feedback on how this activity has performed to your direct line manager.
• To ensure the face to face database is accurate and updated weekly with regards to fundraiser hours and pledges.
• Monitor and evaluate existing recruitment strategies whilst also developing new one
• Interviewing prospective new fundraisers
• Running regular weekly team leader meetings
• Organizing team social with agreed budget
• Running regular fundraiser/team leader development workshops
• Organizing road trips and managing budget/logistics
• Maintain an understanding of UNICEF programs, campaigns and causes. This includes keeping up to date with projects and news that affects team, participating in training, talking with relevant UNICEF staff, undertaking individual research

WORKING ARRANGEMENTS

Working hours: 40 hours per week, Monday – Friday based on 21 working days in a month.

This is an incredible opportunity to join an established team with vast opportunities to develop your F2F knowledge & skill set. You will be supported by the Head of Individual giving (Malaysia) and UNICEF global F2F specialists. You will also be given the opportunity to travel, attending international skill shares and conferences.

Key Performance Indicators (KPI) for this position

• Approval
• Average Donations
• Volume
• Headcount
• Quality

TRAVEL

International Applicant: Flights are covered for successful applicant for entry of duty purposes. Official Business Travel: Limited

Consultant and individual contractors are expected to submit, within ten days of completion of a specific travel, a voucher for reimbursement of travel expenses to the appropriate Operations / Human Resources manager. Reimbursements shall only be processed if travel was duly authorized in the individual contract or by an authorized manager of the contracting division or office, in writing and prior to the travel. Consultants and individual contractors are responsible for assuming costs for obtaining visas and travel insurance.

• Travel costs in all cases shall be based on economy class travel, regardless of the length of travel, subject to exceptional approval of business class travel by the Head of Office/ Division Director. (Such approval may be granted normally for certified medical reasons.)
• Costs for accommodation, meals and incidentals shall not exceed applicable daily subsistence allowance (DSA) rates, as promulgated by the International Civil Service Commission (ICSC).

DURATION OF CONTRACT

Duration of Contract: This is a 11.5 month contract with an initial 3 month probationary period with possibility of another 11.5 months of contract extension based on performance with an internationally competitive salary

UN HOLIDAYS

Public holidays as per UN observed public holidays in Malaysia.

TRAVEL ARRANGEMENT

The normal route for all official travel will be the based on the most economical route available, provided that the total additional time of the whole journey does not exceed the most direct route by four hours or more.

FEE AND SCHEDULE OF PAYMENTS

Payment will be done upon satisfactory performance on a monthly basis at the end of each month. (please quote your fee in your resume)

QUALIFICATIONS OR SPECIALIZED KNOWLEDGE AND EXPERIENCE REQUIRED

• Minimum 1 year of relevant experience in the F2F fundraising at a TL level or above
• Attention to detail.
• Service-minded with a pleasant personality and good interpersonal skills.
• Tact, discretion, self-starter and good judgment.
• Ability to work under minimum supervision.
• Ability to handle and complete multiple tasks within deadlines.
• Good knowledge of MS office applications
• Commitment to UNICEF mission and values
• Proven ability to transfer skills to others
• Demonstrated experience in building networks/relationships
• Demonstrate contribution to implementing strategies to retain and grow operation

UNICEF is an equal opportunity organisation which welcomes applications from qualified professionals. As we are committed to achieving diversity in terms of gender, we wish to encourage qualified women and men, with skills relevant to the range of qualifications required for this assignment, to apply.