INT 2017/13 - Intern - Office of the Ombudsperson - Geneva, Switzerland

Position Title Intern - Office of the Ombudsperson

Duty Station :Geneva, Switzerland Classification Intern, Grade OTHE

Type of Appointment : Internship, six months with possibility of extension Estimated Start Date :As soon as possible

Closing Date : 11 July 2017

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Context:

The Office of Ombudsperson serves as an independent function to address employment- related problems of staff members. It operates in accordance with the Standards of Practice and

Code of Ethics of the International Ombudsperson Association: “Independence, Neutrality and Impartiality, Confidentiality and Informality”. The role of the Ombudsperson is to mediate in conflicts of any nature related to conditions of employment, administration of benefits, managerial practices as well as professional and staff relations matters. As a dispute resolution practitioner, the Ombudsperson provides assistance in the informal resolution of conflicts and other issues and monitoring trends and emerging issues. The Ombudsperson Office acts as an Alternative Dispute Resolution (ADR) resource for Staff Members who may also wish assistance with respectful workplace environment issues. The purpose of the Ombudsperson is to be a mechanism that helps the members of the IOM Staff to be treated fairly advocating civility and mutual respect as the most productive avenue to successful problem solving and prevent conflicts from escalating.

SUPERVISION

The Intern will work under the guidance and direct supervision of the Ombudsperson and will support his teamwork with other colleagues in the Field Missions and IOM Headquarters. Core Functions / Responsibilities:

The Intern will assist the Ombudsperson in the following duties and responsibilities: 1. Case management and assistance with the intake and follow-up of cases including the compilation of statistics and the preparation of regular reports.

2. Research in the identification of systemic issues to initiate the necessary enquiries with a view to advising/recommending possible preventive action to boost morale and improve the organizational climate.

3. Preparation of documents on trends and activities identifying patterns or problem areas in the Organization's policies and practices and for recommending revisions or improvements. 4. Research on topics related to the Ombudsperson function such as staff regulations and rules, Page 1 / 4administrative instructions, etc.

5. Outreach activities such as preparing and editing texts, brochures, articles and presentations. 6. Designing and conducting training programmes for the Organization in prevention, dispute and conflict resolution and other related topics for creating a trusting environment in which conflict is minimized.

7. Supporting the work of the Ombudsperson on gender issues to prevent discrimination and harassment and ensure equal treatment and the equal participation of women and men in all areas of work.

8. Undertake any other tasks as requested by the Ombudsperson.

Required Qualifications and Experience:

Education

• Advanced university degree in Behavioural Sciences, Conflict Resolution, Law, Social Sciences, Human Resources or enrolled in a Master's degree or PhD-Programme. Experience

• Background in current and emerging practices in mediation, conflict resolution, and familiarity with the functioning of international organizations and its administrative policies and procedures; • Capacity to timely understand the Organization’s structure and portfolios; • Proven ability to produce quality work accurately and concisely according to set deadlines; • Conscientiousness in meeting commitments, observing deadlines and achieving results; • Motivation by professional concerns showing persistence when faced with difficult problems or challenges and remaining calm in stressful situations;

• Practical experience of how to multi-task, prioritize and work independently; • Ability to keep matters strictly confidential and exercise good discretion in using information; • Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds and solicits input by genuinely valuing others’ ideas and expertise; • Computer literacy, especially database tools and proficiency in doing statistical analysis; • Strong organizational skills;

• Ability active listening, to be mindful and resilient and to show respect and compassion to visitors;

• Excellent interpersonal skills, ability to work collaboratively with others from different nationalities and cultural background.

Languages

Fluency in English is required. Working knowledge of French and/or Spanish is an advantage. Desirable Competencies:

Behavioral

• Accountability – takes responsibility for action and manages constructive criticisms • Client Orientation – works effectively well with client and stakeholders • Continuous Learning – promotes continuous learning for self and others • Communication – listens and communicates clearly, adapting delivery to the audience • Creativity and Initiative – actively seeks new ways of improving programmes or services Page 2 / 4• Performance Management – identify ways and implement actions to improve performance of self and others.

• Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;

• Professionalism - displays mastery of subject matter

• Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.

• Technological Awareness - displays awareness of relevant technological solutions; Other:

Personal Development

The incumbent will acquire technical knowledge in the Office of the Ombudsperson Unit. He/She will also gain in-site experience in working with an international organization. Carte de Legitimation

The Organization will obtain the ‘carte de legitimation’ for the duration of the internship for the selected candidate.

Note

• Applicants are encouraged to highlight their specific skills, experience and or achievements in their cover note. Due to the sensitive nature of the position, the applicants have to be motivated by professional concerns giving top priority to the Office and the visitors concerns. They are asked to do so carefully in order to enhance the value of the internship for both themselves and the Ombudsperson Office. In the Candidate Profile (EREC), please include all past work experiences, IT skills, and three references.

• Only shortlisted candidates will be contacted, and additional queries will only be addressed if the candidate is shortlisted.

• IOM provides a small monthly stipend; please consider the cost of living in Geneva prior to applying.

• No late applications will be accepted.

How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 11 July 2017 at the latest, referring to this advertisement. For further information, please refer to:

http://www.iom.int/cms/en/sites/iom/home/about-iom-1/recruitment/how-to-apply.html In order for an application to be considered valid, IOM only accepts online profiles duly completed.

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the IOM e-recruitment system.

Posting period:

Page 3 / 4From 28.06.2017 to 11.07.2017

Requisition: INT 2017/13 - Intern - Office of the Ombudsperson - Geneva, Sw (55102523) Released Posting: Posting NC55102524 (55102524) Released

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