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Vienna | Vienna | IAEA Headquarters

Type and Duration of Appointment


Monthly Short Term, 3 months


Organizational Setting


The Department of Management (MT) provides a ‘platform of services’ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows\: “MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose”. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.

The Division of General Services provides service functions throughout the IAEA such as travel and transport support, facilities management, archives and records management, and management of the VIC Commissary. It has five sections.

The Commissary Management Section manages the Commissary at the Vienna International Centre. The Commissary is a tax and duty-free store that is operated under the authority of the Director General of the IAEA. It was established as a self-sustaining and non-profit making operation in order to facilitate the purchase of limited quantities of consumer goods by the diplomats of Permanent Missions of Member States accredited to the UN organizations, staff members of the UN organizations based at the VIC as well as of other authorized organizations.

Main Purpose


Under the day-to-day supervision of one of the Team Supervisors and the general supervision of the Unit Head, the incumbent performs cashier as well as shelf-replenishment duties. He/she is expected to perform all his/her routine duties independently.

Functions / Key Results Expected


  • Operate cash register scanning merchandise with barcode price label scanner; check if billed amounts match the number of items purchased; receive payments from customers which may be in cash or debit cards. Count received cash payments based on change indicated on the cash register, return accurate change to customers. At the end of the shift, print out the “end of day cash register” slip and hand the total cash intake with the slip to the Supervisor. If required, collect change money from the bank and take cash intake to the bank. Ensure proper maintenance of cash register and report problems to Supervisors.
  • Establish and maintain a maximum level of customer service by providing clients with any kind of support before, during and after the shopping process. Share information about product specifications, locations as well as assist with the handling and bagging of purchases.
  • For products not labelled with barcodes, look up on the shelf label the relevant Commissary article numbers and key them in by hand in the cash register.
  • Ensure that only authorized persons are allowed to make purchases by checking grounds passes and pictures at the cash register. Interact with customers and address routine queries/complaints from customers; refer more complex queries/complaints to Supervisors.
  • Receive and open cases received from the Warehouse; open and unpack merchandise, check expiry dates; ensure proper display of the merchandise, maintain a tidy Salesroom, stock and replenish shelves with new or transferred goods in accordance with the first-in-first-out principle and check intactness of packaging. For products not labelled with barcodes, print out and attach to the product the relevant Commissary article numbers. Use mobile computing devices to check availability of stock and order maximum quantities from the Warehouse to ensure adequate stocking levels on the shelves.
  • If assigned, act as backstop for Sales Clerk.

Competencies and Expertise

Core Competencies

Name Definition
Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.
Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name Definition
Judgement/decision making Consults with supervisor/manager and makes decisions in full compliance with the Agency’s regulations and rules.
Client orientation Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.

Required Expertise

Function Name Expertise Description
General Services Cash Transactions Ability to handle cash transactions using electronic data processing equipment
General Services Data Management Experience in data entry applications and basic clerical experience
General Services Data Management Experience in data entry applications and basic clerical experience.
Administrative Support MS Office (Word, Excel, Outlook, PowerPoint) Basic knowledge of Microsoft Office 2010, which is the IAEA standard
General Services Store keeping Good health, physical fitness and strength to carry out strenuous store keeping work
General Services Store keeping Minimum of one year of working experience involving cashier duties, including operation of related Electronic Data Processing equipment.

Qualifications, Experience and Language skills


  • Completed secondary education.
  • Minimum of one year of working experience involving cashier duties, including operation of related Electronic Data Processing equipment.
  • Good oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, English, French, Russian and Spanish) and German is an asset.
  • English language test (Level 2) and typing test (Level 2) to IAEA standard.



The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 27935 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance

Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.
Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna | Vienna | IAEA Headquarters
  • Grade: G2
  • Occupational Groups:
    • Nuclear Technology
    • Energy sector
    • Administrative support
    • Communication and Public Information
  • Closing Date: 2017-07-27

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