Telecommunications Assistant

The position reports to the Sr. Admin. Assistant and is responsible for providing technical support to all users of ICT equipment in the Makeni field office and provide weekly report to ICT Officer in Freetown. Under general supervision, modifies existing mainframe programmes and data sets, in order to retrieve computer data/reports.

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Purpose of the Position

Under general supervision, modifies existing mainframe programmes and data sets, in order to retrieve computer data/reports.

Key Accountabilities and Duties & Tasks

Provide technical support to all users of ICT equipment in the field office. Provide weekly report to ICT Officer in Freetown.

Work with the ICT Officer in the head office regarding upgrades to the existing IT infrastructure as directed by the main office.

Install telecommunication equipment in the field office UN House and all vehicles.  Operate and man the VHF and HF base radios and other communication related equipment.  Facilitates the smooth exchange of information between the Field Offices, Freetown office, other UN Agencies in the common premises, the provinces and other country offices in the region.  Make sure that all radio messages are received and transmitted promptly and accurately.  Review and determine level of urgency, importance and confidentiality in the current emergency situation and provide feedback accordingly.

Work with Consultants/Technicians in the programming and installation of telecommunication and other ICT equipment and assist with training other staff in their use.

Performs preventative maintenance on all ICT equipment in the field office.

Maintain an up-to-date inventory of all ICT equipment and prepare reports as requested.

Report any problems with the VSAT to the Service provider and also to the ICT Officer.

Ensure that both the LAN and UPS networks are functioning at all times.

Qualifications of Successful Candidate

Diploma in Computer Hardware Maintenance and/or software installation.  Training in telecommunication equipment maintenance.  Knowledge of both hardware and Microsoft office based applications.

Four years’ experience using office automation equipment, information management, systems, and application software. Experience in Radio Communication equipment also required

Competencies of Successful Candidate

Core Values

• Commitment
• Diversity and Inclusion
• Integrity

Core competencies

• Communication
• Working with People
• Drive for Results

Functional Competencies

• Formulating Strategies and Concepts [I]
• Analyzing [II]
• Applying Technical Expertise [II]
• Planning and Organizing [I]

To view our competency framework, please click here. 

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.