Technical ICT Assistant "Nationals Only" - Jordan

Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

Overall responsibility for technical ICT troubleshooting to NRC users in the geographical area of responsibility. Support the development and implementation of IT standards and policies, and provide technology support and solutions to meet the needs of the organization.

Generic responsibilities:

• Provides basic assistance, information and/or training to staff on department’s policies and procedures.
• Identifies problems in the area of own activities.
• Prepares and files accurate records of department activities and ensures all information is accurate and available in time.
• Adheres to NRC policies and procedures, handbooks and guidelines.

Specific responsibilities:

• Provide assistance and training to staff on site or remote access as necessary Including (but not limited to) Windows، Office، electronic document management system، and other systems.
• Develop and maintain current systems inventory (Computers، Network Devices، Mobile Numbers and Dongles).
• Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning.
• Responsibility for the configuration، deployment، troubleshooting، repair، updating and maintaining workstations، laptops، printers and copiers (and all peripherals) and set-up and support of audio visual equipment.
• Install، maintain, troubleshoot, update, licensed and keep record of licenses operating systems and user applications.

Our Ideal Candidate:

We are looking for a university graduate with a minimum of one year previous experience in relevant field.   Experience working in complex and volatile contexts, experience of IT, administration & system management in a busy work environment, and documented results related to the position’s responsibilities, and to have Good knowledge in Networking; Network+, CCNA will be good, and (VoIP will be Extra point).

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period:   Through 31st of December 2017

Salary/benefits:   842 JOD (subject to social security)

Duty station:       Irbid

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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