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  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Valencia | Madrid
  • Grade: LICA-6, Local Individual Contractors Agreement - Administrative support
  • Occupational Groups:
    • Engineering
    • Information Technology and Computer Science
  • Closing Date: 2017-08-09

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IT Systems Engineer

Valencia | Madrid

Background Information - Job-specific



  • The IT Systems Engineer will carry out his/her tasks within the Service for Geospatial, Information and Telecommunications Technology, System Support Unit (SGITT/SSU).

    Under the overall supervision of UNOPS DFS Global Programme Manager, the incumbent will work under Chief, Technology Infrastructure Support Section (TISS) or a designated officer and responsible for providing support on Umoja Access Layer.

    Functional Responsibilities

    Within delegated authority, the Information Systems Assistant will be responsible for the following duties: (These duties are not all inclusive nor are all duties carried out by all Information Systems Assistants.)

    -           Service delivery coordination:

    • Coordinate and prioritize the Access Layer team activities
    • Plan maintenance activities and ensure that they are performed accordingly
    • Perform capacity management for the access layer environment
    • Coordinate implementation/upgrade initiatives
    • Ensure that the needed reports are produced
    • Ensure that documentation is updated and accurate
    • Manage team members availability during duty hours

    -           Access Layer Administration:

    • Install, configure and maintain XenApp supporting infrastructure
    • Install, configure and maintain the XenApp farm.
    • Install, configure and maintain Citrix licensing service.
    • Obtain and load licensing files into Citrix licensing service.
    • Install, configure and maintain Remote Desktop Licensing server.
    • Maintain and patch the virtual disks for XenApp servers
    • Initial configuration and publishing of applications.
    • Reconfiguration of existing applications.
    • Assignment of applications to user accounts.
    • Monitor the amount of storage space allocated to web and database server and ensure enough space is available to create or extend databases.
    • Configure event monitoring with Edgesight.

    -           NetScaler Administration:

    • Install, configure and Maintain NetScalers
    • Configure Load balancing, content switching, etc.
    • Perform periodic High Availability tests
    • Initiate request for public and private IP, SSL certificates and firewall rules.
    • Configure monitoring for the Netscalers

    -           Operations:

    • Elaborate and review procedures for T1 and T2 operations and support.
    • Liaise with support vendors
    • Provide advice to clients regarding UNGSC standards and workflow processes
    • Perform other duties as required

    Assessment Method

    Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

    Results Expected: Provides effective Access Layer systems support and contributes to the development, implementation and maintenance of computer application systems.  Processes work and initiates appropriate follow-up actions under minimal supervision.  Demonstrate initiative in the identification and resolution of issues/problems.  Is well-organized and produces accurate reports, records and/or data, completed with only general guidance.  Consistently applies appropriate policies, guidelines and procedures. 

    This position includes duty officer responsibilities according to internal schedule. 


    Professionalism: Knowledge of organizational information infrastructure, including hardware, software and application systems. Knowledge of Netscaler and Xenapp administration and ability to use these skills to develop solutions. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

    Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

    Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets time line for delivery of products or services to clients.

    Planning& Organizing:  Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

    Education/Experience/Language requirements


    High school diploma or equivalent is required. Achievement of Engineering or Bachelor level degree is desirable.

    Work Experience


    -          At least 6 years of experience in systems administration and maintenance.

    -          At least 1 year of Netscaler or Xenapp administration are required.

    -          Experience in coordinating team members to accomplish given task is required.


    -          Certification in Netscaler or XenApp is desirable.

    -          VMware Certified Professional (VCP-DCV) certification is desirable.


    Fluency in English (both oral and written) is required; knowledge of another UN official language is desirable.

    Contract type, level and duration

    Contract type: Local Individual Contractor Agreement 
    Contract level: LICA 6
    Contract duration: 1 year (renewable subject to funds availability and satisfactory performance) 

    For more details about the ICA contractual modality, please follow this link: 

    Additional Considerations



    • Please note that the closing date is midnight Copenhagen time.
    • Applications received after the closing date will not be considered.
    • Only those candidates that are short-listed for interviews will be notified.
    • Qualified female candidates are strongly encouraged to apply.
    • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
    • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

    It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

    Background Information - UNOPS

    UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

    Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

    With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

    A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

    Background information- ECR

    Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

    ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

     ECR strategy is to:

    • Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
    • Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
    • Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

    ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

    Background Information - Development Group Cluster

    Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

    The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services

    We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
    Before applying, please make sure that you have read the requirements for the position and that you qualify.
    Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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