Communications and Social Media Specialist

Global Pulse is an innovation initiative of the United Nations, exploring how digital data and real-time analytics can be used to understand and respond to changes in human well-being. To this end, Global Pulse is working to promote awareness of the opportunities big data presents for development and humanitarian action, forge public-private data sharing partnerships, generate high-impact analytical tools and approaches, and drive broad adoption of useful innovations across the UN System.

Global Pulse, through its network of Pulse Labs in New York (Headquarters), Kampala and Jakarta works together with UN agencies, governments, academia, and the private sector to research, develop, test and share tools and approaches for harnessing real-time data to support decision-making and policy action. Examples of Global Pulse publications and reports include:
http://unglobalpulse.org/sites/default/files/UNGP_BigDataGuide2016_%20Web.pdf

http://unglobalpulse.org/sites/default/files/UNGP%20Report%202016_DIGITAL%20VERSION.pdf

http://unglobalpulse.org/projects/BigDataforDevelopment, 

The Communications and Social Media Specialist reports to the Deputy Director or other senior managers. The Communications and Social Media Specialist will execute special projects as necessary in addition to the following duties:

Editorial

• Coordinate communications activities, such as the production of press releases, articles, interviews, information sheets, brochures, presentations and key messages for the Global Pulse Labs;
• Provide guidance to senior management on talking points for events, forums and high-level meetings;
• Oversee the production of knowledge-sharing materials including reports, publications and white papers;
• Provide quality control to ensure all communication products are of high quality, meet deadlines and comply with UN standards;
• Support the production and design of visual communications content such as slideshows, informational graphics, publications, videos, etc., to engage with different stakeholders including private partners, donors and civil society.

Social Media and Outreach

• Manage the portfolio of social networks (e.g., mailing lists, blogs, Facebook, Twitter, LinkedIn) and other online media strategies for advocacy and information sharing;
• Manage Global Pulse interactions with the media, including providing background information and keeping track of media mentions; 
• Research and implement new avenues for digital content distribution and promotion;
• Define and adjust Key Performance Indicators (KPIs) for social media;
• Coordinate the preparation of Global Pulse events (e.g., workshops, innovation camps, competitions);
• Represent Global Pulse in inter-agency working groups, conferences, workshops, etc.;

• Creation of occasional multimedia content (e.g. photographs, simple videography and editing)

• Identify trends in digital communications topics of relevance to Global Pulse (including emerging social media channels, trends in mobile phone usage, new social media monitoring technologies, etc.);

Website

• Coordinate the re-design and development of the Global Pulse website;
• Manage content and design of the Global Pulse website, including original content development;
• Manage maintenance of the Global Pulse website by initiating site performance tests and working on bug reporting and fixes;
• Oversee and undertake front-end technical tasks and technology upgrades;
• Regularly monitor and report on website analytics (e.g., information architecture, user experience);

Strategy

• Provide substantial inputs to the development of the overall Global Pulse communication strategy to develop cohesive messaging, content and communications materials across all Global Pulse locations;
• Develop strategies and guidelines for the use of social media and other audience engagement tools in line with the overall Global Pulse communication strategy;

Other Activities

• Regularly monitor references to Global Pulse online including daily twitter reports, in UN documents (including resolutions, official statements, and reports) and public documents (including social and regular media, and expert publications);
• Monitor news and the latest developments in areas of relevance to Global Pulse work;
• Identify issues and trends of significance to Global Pulse and advise Management on appropriate responses and actions;
• Actively keep track of events and conferences of interest to Global Pulse;

Education: 

• Master’s degree in Communications, International Relations/Public Affairs, Journalism, Media Arts, Marketing, Political Science or other related disciplines is required. 
• A bachelor’s degree and two additional years relevant experience may be considered in lieu of the Master's degree.

Experience: 

• A minimum of five years of relevant experience, preferably with an international organization and/or the public sector is required;
• Three years of experience in web-content management and production of communication materials is required;
• Experience in writing and communicating about big data, data analysis, new sources of data, with a specific focus on development and humanitarian action;
• Demonstrated experience in managing and creating social media networks for advocacy and information sharing is required;
• Ability to leverage online communication tools and methodologies (such as online monitoring, web analytics, or other online measurement tools) and to develop and analyze online communications performance indicators;
• Excellent understanding on the intersection of technology, web, design, editorial, digital, social media and multimedia platforms;
• In-depth knowledge of web development, interactive and visual communications processes and web project life cycles;
• Strong digital media, visualization and web interactive skills, with proven experience in producing visually compelling digital products;
• Sound knowledge of Adobe Creative Suite (Illustrator, Photoshop, Fireworks, InDesign, Lightroom, Dreamweaver, Edge, After Effects) is an asset;
• Sound knowledge of front-end development (HTML and CSS). Knowledge of JavaScript, modern JS libraries, visualization and interactive software, is an asset.

• Fluency in English is required. 
• Knowledge of another UN language is an asset.

Additional information about the competencies:

https://careers.un.org/lbw/attachments/competencies_booklet_en.pdf 

How to prepare for competency based interviews:

https://careers.un.org/lbw/home.aspx?viewtype=AYI 

https://www.youtube.com/watch?v=E3-WKWpNl3I

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

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ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

 ECR strategy is to:

• Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
• Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
• Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

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Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services