Consultancy: Organizational Development for Health Supply Chain Management, UNICEF Supply Div, CPH
- Organization: UNICEF - United Nations Children’s Fund
- Location:
- Grade: Consultancy - International Consultant - Internationally recruited Contractors Agreement
-
Occupational Groups:
- Operations and Administrations
- Public Health and Health Service
- Logistics
- Sexual and reproductive health
- Supply Chain
- Closing Date: Closed
The consultancy will be instrumental in the development of a suite of template(s), approaches and tools for the following: - Strategic organogram structure for efficient SC operations and easy decision making - Job descriptions for effective human resource management and leadership - HR performance management framework for supply chain manager with emphasis on supportive supervision using best practices in coaching and mentoring approaches.
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.
For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.
Consultancy Title: Organizational Development for Health Supply Chain Management
LOCATION/DURATION:
Duration: 40 days
Location: Remote (which may include visit to Copenhagen and/or country office)
HQ Travel: May be required
Field Missions/Travel: May be required
Start Date: September 2017
Reporting to:
Manager, People and Policy
Supply Chain Strengthening Centre (SCSC), UNICEF Supply Division
BACKGROUND:
Supply chain leadership/human resources is a key fundamental within the GAVI supply chain strategy required for supply chain strengthening and optimization to ensure vaccine quality and availability. This fundamental outlines the need for dedicated and competent supply chain managers at all levels with the right capabilities, authority and accountability in every country. UNICEF, in collaboration with GAVI Alliance partners, is active in its support/technical assistance to countries by providing guidance and tools to build the capacity of supply chain managers who can advocate, plan and drive supply chain improvements.
A number of countries have taken major steps to strengthen their supply/ logistics system for vaccines and other health commodities through the creation of logistics units either within the immunization program, MOH or autonomous/semi-autonomous organizations as an integral part of their national health and supply chain strategy. This unit is charged with the responsibility of organizing, monitoring, and supporting supply chain activities for health supplies. It is essential that proper organizational structures are put in place within these supply chain/logistics units/organizations to maximise their role in driving supply chain improvement while ensuring that the supplies reach the last mile. Recent supply chain reports and discussions have outlined a number of challenges in HR for SCM as listed below:
- Lack of proper organizational structures at all levels based on required staffing needs that facilitates efficient supply chain operations and easy decision making.
- Ambiguous job roles and responsibilities which is not align to current realities
- Poor HR performance management and supportive supervision
Following the challenges listed and request from countries for support in this area, the People & practice working group led by UNICEF is developing a repository of ready-to-use organogram structures, job descriptions and performance management framework (including a supportive supervision module) which country can customise for their use. These approaches and tools will add to the HR country support package and further provide guidance to countries as they strengthen organizational structures for supply chain operations towards strengthening national systems to provide immunization services and quality vaccines including essential health supplies. Vaccine management capacities will also be strengthened and professionalized in the long run with increasing visibility for supply chain functions at country level.
OBJECTIVE:
The consultancy will be instrumental in the development of a suite of template(s), approaches and tools for the following:
- Strategic organogram structure for efficient SC operations and easy decision making
- Job descriptions for effective human resource management and leadership
- HR performance management framework for supply chain manager with emphasis on supportive supervision using best practices in coaching and mentoring approaches
DESCRIPTION OF ASSIGNMENT:
This assignment will be phased as follows:
Phase 1
Organogram structures
The consultant will develop organogram templates taking into cognizance required staffing needs for efficient and effective supply chain operations including country examples.
The organogram will focus on the following units/organizations:
1. Supply chain/logistics unit within the national immunization program (EPI)
2. Supply chain/logistics unit within the Ministry of Health (MOH)
3. Medical Stores
- National
- Regional/district
- Health facility
4. Autonomous/semi-autonomous organization/directorate responsible for procurement and supply chain management of health supplies
- Fully-government owned and managed
- Government-owned and managed via Public-Private Partnership (PPP)
5. Private organization managing government-owned supply chains
- Second-party logistics (2PL)
- Third-party logistics (3PL)
- Forth-party logistics (4PL)
These templates should also comprise a normative guidance on how best to develop organograms to meet strategic supply chain needs and operations at country level including lesson learned from country level organograms.
Job descriptions
In addition to the organogram, the consultant will develop a suite of job descriptions templates based on the organogram templates outlining key details on who perform the specific type of work purpose, how the work is completed and frequency. The job descriptions should be developed with the purpose of utilization for recruiting, performance management, training, rewards and career planning.
Phase 2
Performance management framework
The consultant will also design a HR performance management framework leveraging on lessons learned from the field on how managers can effectively manage performance at national and sub-national levels.
The HR performance framework should also include easy-to-use practical approaches defined clearly in a module (in form of a job aid) for supportive supervision using best practices in coaching and mentoring.
Note
This consultancy assignment should build on existing tools e.g. HR country support package and PtD resources and should fit into and/or incorporate the following strategies and plans:
- GAVI supply chain strategy
- Effective vaccine management assessment (cEVMA) and continuous improvement plans (cIPs)
- Lessons learned from country programmes and activities
- Health system strengthening (HSS) and immunization roadmaps
- National supply chain strategies
- People that Deliver (PtD) strategies and plans
- Public and private-sector best practices including SCM communities of practices
KEY DELIVERABLES:
# Deliverables Expected Time in days (tentative)
1 Templates and normative guideline for supply chain organograms including practical examples. 10
2 A repository of job description templates based on job functions from the organogram structures in 1 above. 10
3 An easy-to-use and practical HR performance management framework that is specific to supply chain operations at country level (national, regional and health facility levels) 15
4 A module in form of job aid for supportive supervision using best practices in coaching and mentoring applicable to countries 10
The activity deadlines and further specification on individual activities will be specified and agreed after contracting.
QUALIFICATION REQUIREMENTS:
Education
• Advanced university degree or equivalent backgrounds, in Human Resource Management, Organizational Development, Business Administration, International Relations, Social Sciences, Psychology, or related areas.
Experience
• 10 -15 years of demonstrated knowledge and work experience in development programmes at global and national level.
• A minimum of 5 years of experience in organizational development
• Proven experience in performance management and improvement at national and sub-national levels.
• Management experience and ability to work with a wide and diverse range of stakeholders, including government and partners.
• Excellent analytical skills.
• Excellent facilitation, communication and report writing skills.
Language:
• Fluency in spoken and written English is essential
• Knowledge of other UN languages is an asset
Competencies:
1) Core Values
• Commitment
• Diversity and Inclusion
• Integrity
2) Core Competencies
• Communication
• Drive for Results
3) Key Functional Competencies
• Analyzing
• Planning and Organizing
EVALUATION PROCESS:
Desk Review of qualified candidates, based on:
1. Financial quote at a daily rate in US Dollars (please refer to point 11 in the Terms and Conditions below)
2. CV/Resume
3. Two References
UNICEF considers best value for money as a criteria for evaluating potential candidates. As a general principle, the fees payable to a consultant or individual contractor follow the “best value for money” principle, i.e., achieving the desired outcome at the lowest possible fee.
Successful applicants will be evaluated within the following criteria:
TECHNICAL EVALUATION (Max. 85 points) Max points
Technical Capacity (60 points)
10 -15 years of demonstrated knowledge and work experience in development programmes at global and national level. 15
A minimum of 5 years of experience in organizational development 15
Proven experience in performance management and improvement at national and sub-national levels. 15
Management experience and ability to work with a wide and diverse range of stakeholders, including government and partners. 15
Analysis and Communications (20 points)
Excellent analytical skills 10
Excellent facilitation, communication and report writing skills. 10
Similar Projects (5 points)
Customer references for similar or related assignments available 5
FINANCIAL EVALUATION (max. 15 points)
Based on daily rate 15
TOTAL SCORE (max. 100 points) 100
Applications should be submitted online through www.unicef.org/about/employ by 23 August, 2017 5:00pm CET. Vacancy Ref no. 506593.
PAYMENT TERMS:
Payment will be aligned to deliverables as agreed when contracted. All deliverables to be approved prior to payment.
General Conditions of Contracts for the Services of Consultants / Individual Contractors
1. Legal Status
The individual engaged by UNICEF under this contract as a consultant or individual contractor (the “Contractor”) is engaged in a personal capacity and not as representative of a Government or of any other entity external to the United Nations. The Contractor is neither a "staff member" under the Staff Regulations of the United Nations and UNICEF policies and procedures nor an "official" for the purpose of the Convention on the Privileges and Immunities of the United Nations, 1946 (“the Convention”). The Contractor may, however, be afforded the status of "Expert on Mission" in the sense of Section 22 of Article VI of the Convention and if the Contractor is required by UNICEF to travel in order to fulfill the requirements of this contract, the Contractor may be issued a United Nations Certificate in accordance with Section 26 of Article VII of the Convention.
2. Obligations
The Contractor shall complete the assignment set out in the Terms of Reference for this contract with due diligence, efficiency and economy, in accordance with generally accepted professional techniques and practices.
The Contractor must respect the impartiality and independence of UNICEF and the United Nations and in connection with this contract shall neither seek nor accept instructions from anyone other than UNICEF. During the term of this contract the Contractor must refrain from any conduct that would adversely reflect on UNICEF or the United Nations and must not engage in any activity that is incompatible with the administrative instructions and policies and procedures of UNICEF. The Contractor must exercise the utmost discretion in all matters relating to this contract.
In particular, but without limiting the foregoing, the Contractor (a) will conduct him- or herself in a manner consistent with the Standards of Conduct in the International Civil Service; and (b) will comply with the administrative instructions and policies and procedures of UNICEF relating to fraud and corruption; information disclosure; use of electronic communication assets; discrimination, harassment, sexual harassment and abuse of authority; and the requirements set forth in the Secretary General's Bulletin on Special Measures for Protection from Sexual Exploitation and Sexual Abuse.
Unless otherwise authorized by the appropriate official in the office concerned, the Contractor must not communicate at any time to the media or to any institution, person, Government or other entity external to UNICEF any information that has not been made public and which has become known to the Contractor by reason of his or her association with UNICEF or the United Nations. The Contractor may not use such information without the written authorization of UNICEF, and shall under no circumstances use such information for his or her private advantage or that of others. These obligations do not lapse upon termination of this contact.
3. Title rights
UNICEF shall be entitled to all property rights, including but not limited to patents, copyrights and trademarks, with regard to material created by the Contractor which bears a direct relation to, or is made in order to perform, this contract. At the request of UNICEF, the Contractor shall assist in securing such property rights and transferring them to UNICEF in compliance with the requirements of the law governing such rights.
4. Travel
If UNICEF determines that the Contractor needs to travel in order to perform his or her obligations under this contract, that travel shall be specified in the contract and the Contractor’s travel costs shall be set out in the contract. In cases where travel costs have not been set in the contract, travel may either be organized by UNICEF or reimbursed upon submission of receipts within ten (10) days of completion of a specific travel on the following basis:
(a) UNICEF will pay for travel in economy class via the most direct and economical route, provided however that in exceptional circumstances, such as for medical reasons, travel in business class may be approved by UNICEF on a case-by-case basis.
(b) UNICEF will pay for out-of-pocket expenses associated with such travel, up to an amount equivalent to the daily subsistence allowance that would be paid to staff members undertaking similar travel for official purposes.
5. Statement of good health
Before commencing work, the Contractor must deliver to UNICEF a certified self-statement of good health and take full responsibility for the accuracy of that statement. In addition, the Contractor must include in this statement of good health (a) confirmation that he or she has been informed regarding inoculations required for him or her to receive, at his or her own cost and from his or her own medical practitioner or other party, for travel to the country or countries to which travel is authorized; and (b) a statement he or she is covered by medical/health insurance and that, if required to travel beyond commuting distance from his or her usual place or residence to UNICEF (other than to duty station(s) with hardship ratings “H” and “A”, a list of which has been provided to the Contractor) the Contractor’s medical/health insurance covers medical evacuations. The Contractor will be responsible for assuming all costs that may be incurred in relation to the statement of good health.
6. Insurance
The Contractor is fully responsible for arranging, at his or her own expense, such life, health and other forms of insurance covering the term of this contract as he or she considers appropriate taking into account, among other things, the requirements of paragraph 5 above. The Contractor is not eligible to participate in the life or health insurance schemes available to UNICEF and United Nations staff members. The responsibility of UNICEF and the United Nations is limited solely to the payment of compensation under the conditions described in paragraph 7 below.
7. Service incurred death, injury or illness
If the Contractor is travelling with UNICEF’s prior approval and at UNICEF's expense in order to perform his or her obligations under this contract, or is performing his or her obligations under this contract in a UNICEF or United Nations office with UNICEF’s approval, the Contractor (or his or her dependents as appropriate), shall be entitled to compensation from UNICEF in the event of death, injury or illness attributable to the fact that the Contractor was travelling with UNICEF’s prior approval and at UNICEF's expenses in order to perform his or her obligations under this contract, or was performing his or her obligations under this contract in a UNICEF or United Nations office with UNICEF’s approval. Such compensation will be paid through a third party insurance provider retained by UNICEF and shall be capped at the amounts set out in the Administrative Instruction on Consultants and Individual Contractors. Under no circumstances will UNICEF be liable for any other or greater payments to the Contractor (or his or her dependents as appropriate).
8. Arbitration
(a) Any dispute arising out of or, in connection with, this contract shall be resolved through amicable negotiation between the parties.
(b) If the parties are not able to reach agreement after attempting amicable negotiation for a period of thirty (30) days after one party has notified the other of such a dispute, either party may submit the matter to arbitration in accordance with the UNCITRAL procedures within fifteen (15) days thereafter. If neither party submits the matter for arbitration within the specified time the dispute will be deemed resolved to the full satisfaction of both parties. Such arbitration shall take place in New York before a single arbitrator agreed to by both parties; provided however that should the parties be unable to agree on a single arbitrator within thirty days of the request for arbitration, the arbitrator shall be designated by the United Nations Legal Counsel. The decision rendered in the arbitration shall constitute final adjudication of the dispute.
9. Penalties for Underperformance
Payment of fees to the Contractor under this contract, including each installment or periodic payment (if any), is subject to the Contractor’s full and complete performance of his or her obligations under this contract with regard to such payment to UNICEF’s satisfaction, and UNICEF’s certification to that effect.
10. Termination of Contract
This contract may be terminated by either party before its specified termination date by giving notice in writing to the other party. The period of notice shall be five (5) business days (in the UNICEF office engaging the Contractor) in the case of contracts for a total period of less than two (2) months and ten (10) business days (in the UNICEF office engaging the Contractor) in the case of contracts for a longer period; provided however that in the event of termination on the grounds of impropriety or other misconduct by the Contractor (including but not limited to breach by the Contractor of relevant UNICEF policies, procedures, and administrative instructions), UNICEF shall be entitled to terminate the contract without notice. If this contract is terminated in accordance with this paragraph, the Contractor shall be paid on a pro rata basis determined by UNICEF for the actual amount of work performed to UNICEF’s satisfaction at the time of termination. UNICEF will also pay any outstanding reimbursement claims related to travel by the Contractor. Any additional costs incurred by UNICEF resulting from the termination of the contract by either party may be withheld from any amount otherwise due to the Contractor under this paragraph.
11. Taxation
UNICEF and the United Nations accept no liability for any taxes, duty or other contribution payable by the consultant and individual contractor on payments made under this contract. Neither UNICEF nor the United Nations will issue a statement of earnings to the consultant and individual contractor.
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