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IT Systems Engineer(P3)

Vienna | IAEA Headquarters

  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna | IAEA Headquarters
  • Grade: Mid level - P-3, International Professional - Internationally recruited position
  • Occupational Groups:
    • Engineering
    • Administrative support
    • Information Technology and Computer Science
    • Renewable Energy sector
    • Nuclear Technology
    • Services Design Unit
  • Closing Date: Closed

Organizational Setting

 

The Department of Management (MT) provides a 'platform of services' that serves as a foundation for the successful delivery of the IAEA's scientific and technical programmes. Its mission statement is as follows\: "MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose". Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment and ensures that all Board documents are translated and distributed on a timely basis to Member States.

The Division of Information Technology (MTIT) provides support to the IAEA in the field of ICT (information and communication technology), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.

The Customer Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA's desktop computing environment, delivery of the IAEA's IT training programme and promoting customer oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to customers in compliance with best practices defined by international standards, in particular ITIL.


 

Main Purpose

 

The purpose of the post is to define and create repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.


Role

 

The IT Systems Engineer is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a service manager and operation system administrator coordinating services delivery; and (c) a project manager/coordinator soliciting inputs from other specialists and assisting in defining, planning and executing projects.


Functions / Key Results Expected

  • Project management\: Manage IT projects on a daily basis to ensure that projects produce the required results. This includes planning and monitoring the project, directing and motivating the project team, and creating project documentation.
  • Service management\: Perform tasks to ensure the availability, performance and security of supported services within an agreed time frame. The service components include the software, hardware and operating systems. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.
  • Technical guidance\: Provide specialist advice based on professional expertise. Supervise less experienced colleagues, taking responsibility for the overall technical quality of their work. Provide on-the-job training and guidance to technical staff.
  • Problem solving\: Investigate and resolve problems for services within his/her own area of responsibility, following ITIL processes.

Competencies and Expertise

 

Core Competencies

Name Definition
 
Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.
 
Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
 
Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
 
Teamwork Actively contributes to achieving team results. Supports team decisions.

 

Functional Competencies

Name Definition
 
Change Management Adapts to changing circumstances, including emergencies and other unexpected situations.
 
Analytical thinking Analyses information to identify cause and effect relationships and correlations. Identifies critical elements and assesses consequences of different courses of action and proposes solutions.
 
Client orientation Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.

 

Required Expertise

Function Name Expertise Description
     
Information Technology Computer Operations In-depth technical knowledge of Microsoft desktop operating systems in an enterprise IT environment. e.g. Windows 7, 10
     
Information Technology Concepts and solutions for secure information flow Knowledge of mobile device management is desirable. e.g. AirWatch
     
Information Technology Desktop Support Analysis In-depth technical knowledge of Microsoft System Centre Configuration Manager (SCCM), Active Directory (AD) and Group Policy in an enterprise IT environment.
     
Information Technology End User Device Administration Knowledge of Apple iOS and PowerShell scripting is desirable.
     
Information Technology End User Support In-depth technical knowledge of desktop virtualisation in an enterprise IT environment. e.g. Citrix XENAPP, XENDESKTOP
     
Information Technology IT Hardware Installation and Maintenance Experience in design, installation and maintenance of IT infrastructure including IT hardware.
     
Information Technology IT Network Administration Knowledge of unified communications, unified messaging and/or audio visual streaming systems is desirable.
     
Information Technology IT Security In-depth technical knowledge of cloud solutions in an enterprise IT environment. e.g. Microsoft Office 365 (Exchange Online, Skype for Business, OneDrive) or similar cloud services.
     
Information Technology IT Security Strong knowledge and experience in design and implementation of IT security in the IT infrastructure.
     
Information Technology Information Security Strong knowledge of Information Security.
     
Information Technology Project Management Experience in managing IT projects using the best Project Management methodology such as PMP or Prince2.

Qualifications, Experience and Language skills

  • University degree in Computer Science, Information Technology or a related field.
  • Internationally recognized Project Management Certification, such as PMP or Prince2, would be an advantage.
  • Internationally recognized Information or IT Security Certification such CISSP, CISM, CISA or GIAC is desirable.
  • A minimum of 5 years of relevant experience in the IT infrastructure area indicated above.
  • Strong experience in project management, including project planning, work assignment and supervision, and in progress review and reporting is required.
  • Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

 

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $58583 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 27944, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance


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Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process
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This vacancy is now closed.
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