HR Associate - Staff contract administration (Multiple Positions), Multiple positions

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

The UNOPS Global Shared Service Centre (GSSC) is a Corporate Support Group (CSG) unit established for the purpose of providing internal, global, cost-effective transactional services which enhance the operational capacity of UNOPS and standardize systems and procedures. The GSSC, among other functions, carries out high-quality transactional services within the area of personnel contract administration and payroll.  

Reporting to the HR Analyst, the HR Associate provides global support to HR, ensuring high quality of work, accurate, timely and properly recorded/documented service delivery. The work area is within contract administration and benefits & entitlements for UN staff. The HR Associate promotes a client-oriented and consistent approach with regards to UNOPS’ policies and UN Staff Rules and Regulations and in accordance with the Unit’s established protocols. He/She works in close collaboration with operations personnel in field offices and with UNOPS’ HQ personnel to exchange information and ensure consistent service delivery.

Summary of Key Functions:

·         Administration of UN staff contracts, benefits and entitlements

·         Implementation of HR strategies and procedures

·         Knowledge building and knowledge sharing

1. Ensures efficient administration of contracts, benefits and entitlements for UN staff, focusing on achievement of the following results:

·         Monitoring and tracking of transactions to ensure timely, consistent and equitable provision of services with a client focus

·         Research of precedents and analysis of merits of specific requests and presentation of recommendations/solutions to supervisor

·         Drafting of letters of appointment and separation outlining the conditions of the appointment/separations for the approval of the supervisor. Briefing to personnel on the conditions of service related to contracts

·         Collection, verification and follow-up on required documentation related to benefits, entitlements and contracts

·         Proactive coordination of the flow of work

·         Advice to the supervisor on the status of pending requests and work deadlines and provision of proactive customer service to internal and external clients

2. Ensures implementation of HR strategies and procedures, focusing on achievement of the following results:

·         Full compliance of HR processes and records with UN and UNOPS rules, regulations, policies and strategies

·         Input to the content of internal Standard Operating Procedures (SOPs) in HR management in consultation with the direct supervisor and office management

·         Support to Human Resources Analyst on management, implementation, monitoring of various HR initiatives

3. Ensures facilitation of knowledge building and knowledge sharing, focusing on achievement of the following results:

·         Participation in the trainings for the operations/ projects staff on HR

·         Contributions to knowledge networks and communities of practice

Knowledge Management and Learning

·         Shares knowledge and experience

·         Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills

Development and Operational Effectiveness

·         Ability to perform a variety of standard tasks and duties related to HR, screening, collecting and preparation of documentation, data input, transactions tracking, filing, provision of information

·         Ability to review data, identify and adjust discrepancies

·         Ability to produce accurate and well documented records conforming to the required standard

·         Ability to handle a large volume of work possibly under time constraints

·         Knowledge of UNOPS HR rules and procedures

·         Strong IT skills

Leadership and Self-Management

·         Ability to adhere to work assignments and meet designated deadlines.

·         Focuses on result for the client and responds positively to feedback

·         Consistently approaches work with energy and a positive, constructive attitude

·         Remains calm, in control and good humored even under pressure

·         Demonstrates openness to change and ability to manage complexities

·         Solicits feedback from staff about the impact of his/her own behavior