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Stress/Staff Counselor



Under the overall guidance and supervision of the Health Manager, the staff Counsellor will ensure provision of counseling services to UN staff and their dependents   

Duties and Responsibilities

  • Responding to clients’ bookings and other enquiries through phone e-mails or field visits;
  • Communicating to the UN Physician on critical security issues/ emergency cases coming from the counselling desk;
  • Report to Security Management Team (SMT) including UNDSS;
Contribute to the planning for and establishment and promotion of holistic staff well- being programmes
  • Assessment of psychological needs of UN staff;
  • Technical input on staff well-being;
  • Development and implementation of staff wellbeing programmes to address stress issues, building resilience, advice to management and support to all UN agencies;
  • Analysis and evaluation of the impact of such programmes;
  • Facilitate Un Cares learning activities;
  • Mobilize and ensure that staff attend learning sessions on UN Cares;
  • Promote and support the UN Cares 10 Minimum Standards to ensure their implementation and sustainability;
Organize a system of responding to all staff and eligible dependents to meet counselling needs for; 
  • Traumatic stress, work related stress, anxiety, grief, loss and other personal issues, either through provision of confidential counselling, group counselling or through provision of  an appropriate referral;

Expand the pool of mechanisms/resources available through inter alia: 

  • Capacity building of staff on needy topical relevant issues;
  • Training, coordination and supervision of the Peer Support Volunteer network;
  • Networking and coordinating with the members of the UN Staff/ Stress Counsellor’s Network;
  • Networking with other local /regional mental professionals/ resources outside the UN system including NGO and private practitioners;
  • Designing and implementing a counselling outreach programme;
Organize and maintain a filling system:
  • A system for confidential filling of individual cases;
  • A documentation system of actions, events, assessments, recommendations, in accordance with standards and procedures established by the UN;


Functional Competencies:  
Building Strategic Partnerships 
Maintaining a network of contacts
  • Maintains an established network of contacts for general information sharing and to remain up-to-date on profeesional related issues;
  • Establishes and nurtures positive communication with peers;
Promoting Organizational Learning and Knowledge Sharing
Basic research and analysis
  • Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things;
  • Documents and analyses innovative strategies and new approaches;
  • Identifies and communicates opportunities to promote learning and knowledge sharing;
Job Knowledge/Technical Expertise
Fundamental knowledge of own discipline
  • Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position;
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks;
  • Analyzes the requirements and synthesizes proposals;
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning;
  • Demonstrates good knowledge of information technology and applies it in work assignments;
Promoting Organizational Change and Development
Basic research and analysis
  • Researches and documents ‘best practices’ in organizational change and development within and outside the UN system;
  • Demonstrates ability to diagnose problems and identifies and communicates processes to support change initiatives; 
  • Gathers and analyses feedback from staff;
Design and Implementation of Management Systems
Research and analysis and making recommendations on management systems
  • Maintains information/databases on system design features;
  • Develops simple system components;
Client Orientation
Establishing effective client relationships
  • Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion;
  • Organizes and prioritizes work schedule to meet client needs and deadlines;
  • Establishes, builds and sustains effective relationships within the work unit and with internal and external clients;
  • Actively supports the interests of the client by making choices and setting priorities to meet their needs;
  • Anticipates client needs and addresses them promptly;
Promoting Accountability and Results-Based Management
Basic monitoring
  • Gathers, analyzes and disseminates information on best practice in accountability and results-based management systems;
Core Competencies:
  • Demonstrating/safeguarding ethics and integrity;  
  • Demonstrate corporate knowledge and sound judgment;
  • Self-development, initiative-taking; 
  • Acting as a team player and facilitating team work; 
  • Facilitating and encouraging open communication in the team, communicating effectively; 
  • Creating synergies through self-control;
  • Managing conflict;
  • Learning and sharing knowledge and encourage the learning of others; Promoting learning and knowledge management/sharing is the responsibility of each staff member;
  • Informed and transparent decision making;

Required Skills and Experience

  • An Advanced University degree in Social Sciences plus 2 years relevant experience or related field or Bachelors’ degree plus 4 years relevant experience;
  • Experience should be in the area of stress management, counselling or related areas; 
  • Computer skills, including internet navigation and various office applications are required;
  • The candidate must have a demonstrated ability to work in a multicultural environment; 
  • Previous working experience with the UN would be an added advantage;
Language Requirements:
  • Fluency in written and spoken English and basic working knowledge in both Shona and Ndebele. 


Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNDP - United Nations Development Programme
  • Location: Harare
  • Grade: NO-B, National Professional Officer - Junior level
  • Occupational Groups:
    • Human Resources
    • Management, Administration and Finance
  • Closing Date: 2017-09-01

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