ICLA Team Leader "Nationals Only" - Jordan

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

The Team Leader at NRC’s Information, Counseling and Legal Assistance (ICLA) programme manages, supervises and supports a dynamic team of field staff that provide Syrian and Jordanian beneficiaries with information and counseling services on various topics (including legal and civil documentation, housing, land and property rights and work rights) during outreach and at NRC offices.

Generic responsibilities:

• Ensures compliance with NRC policies, Core Competency tools, handbooks and guidelines.
• Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team member’s performance.
• Develops quarterly activity plans with the assigned team.
• Oversees the progress of the team activities and ensures they are implemented conform planning, quality standards, budget and (donor) guidelines.
• Supports assigned staff in their professional development, identifies training needs and supports staff to achieve the objectives defined in their learning development plans.
• Identifies, analyses and evaluates key processes and gaps in the implementation of the team activities and makes recommendations for improvement. 

Specific responsibilities:

• Supports Program Coordinator with start-up of ICLA Mafraq operations including establishing relationships with key stakeholders, set up of office and initiating partnerships
• Designs the team's information and counseling activities and sets work plans in line with targets.
• Supervises the implementation of ICLA programme SOPs in line with strategy.
• Builds the capacity of team members and provides ongoing case work support, including through the development of dedicated work tools and IEC materials.
• Coordinates the team's activities internally within NRC and externally with local communities, stakeholders and partners.
• Oversees the team's referral activities.
• Produces periodic quantitative and qualitative reports on operational issues and field trends.

Our Ideal Candidate:

We are looking for a university graduate, with a minimum of 2 years previous experience in  working with INGO's with Knowledge and experience related to counselling and/or paralegal and empowerment.  

Experience working in complex and volatile contexts, in particular in the Middle East.  Technical expertise relevant to the role. Documented results related to the position’s responsibilities.  Intermediate level of English, both written and verbal.

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period: Through 31st December, 2017 

Salary/benefits: 1347 JD's Subject to social security 

Duty station: Amman 

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

NB: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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