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ICT Assistant (GS 6) on Fixed-term, Dushanbe, Tajikistan

Dushanbe

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Dushanbe
  • Grade: Administrative support - GS-6, General Service - No need for Higher Education - Locally recruited position
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: Closed

 

Under the supervision of the Operations Manager (P3), provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information technology systems, procedures and activities of the office, in accordance with the ICT work plan, consistent with the Country Programme Management Plan.

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

Post Title: ICT Assistant (GS 6) on Fixed-term appointment 
Location: Dushanbe, Tajikistan
Closing date: September 27, 2017

PURPOSE OF THE POST
Under the supervision of the Operations Manager (P3), provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information technology systems, procedures and activities of the office, in accordance with the ICT work plan, consistent with the Country Programme Management Plan.

MAJOR DUTIES AND RESPONSIBILITIES
1. Manage the ICT infrastructure of the office that includes Local Area/Wide Area Network (LAN/WAN) and Data Centre Operations (Server Platforms, Network Switching and Uninterrupted Power Supply) ensuring the Confidentiality, Integrity and Availability of UNICEF information from the Office and Remote location. This includes maintenance of the ICT Disaster Recovery Plan ensuring Offsite Data backup and Emergency Telecommunication links (backup links, Satellite and Radio networks) in cooperation with the UN agencies and Partners.
2. Ensure effective customer support in the area of Information Technology and Telecommunications by providing computer training as well as troubleshooting and ad-hoc technical assistance to the users. This involves development of an office training and support plan based upon the organizational requirements and an assessment of staff competencies and needs.
3. Coordinate and assist with the acquisition, integration, installation, upgrade and release of organizational standard computer hardware and application relevant to the office. This includes roll-out of the Operating Systems(e.g. Windows), Office Productivity tools (e.g. MS Office), Electronic Mail (e.g. MS Exchange/Lotus Notes), client access to UNICEF ERP and Performance Management Tools (SAP/VISION) and Unified Communications tools (Video, Audio and Web Conferencing, Instant Messaging IP Telephony). Where possible, ensure user access to these applications is available remotely (mobile users) in a secure manner.
4. Undertake the role of Local Systems Administration (LSA) by performing routine maintenance of the ICT Systems (e.g. Backups, Security Patches, and Antivirus Updates), User provisioning, de-provisioning and change management to UNICEF Systems and Applications (e.g. Domain, E-Mail, Intranet, VISION) in the office. This includes use of tools like UNICEF Access Management Portal (e.g. E-SAF, APPROVA) and Service Manager System.
5. Provide accountability for the information technology resources through accurate analysis and evaluation of office’s ICT needs, sound procurement, cost-effective installation and maintenance, ensuring software/hardware standards, and regular accurate inventory and reporting of hardware, peripherals and software. This includes advice to the management and staff on the correct interpretation and application of ICT policies and guidelines in support of the office's information management needs.
6. Provide knowledge management platform support (e.g. SharePoint, CO Intranet and Team web sites) where applicable through coordination of office contents/records management (e.g. File Server) including systems for the acquisition, storage and retrieval of electronic data; management of the local database capacity required using standard ICT database and collaboration tools. Provide support to ensure the accuracy and accessibility of data sources.
7. Perform any other duties as requested by the supervisor.

QUALIFICATIONS AND COMPETENCIES required to perform the duties of the post:
1) Education: Completion of secondary education, supplemented by technical or university level courses in computer science. Training in information system and telecommunication.

2) Work experience: Six years progressively responsible experience in computer information management work, including two to three years in data processing applications, database, multi-user network and telecommunications, hardware/software installation, user assistance and end-user documentation in support of office computerisation.

3) Languages: Good working knowledge of English and Tajik or Russian.

4) Competencies:

i) Core Values 
• Commitment
• Diversity and Inclusion
• Integrity

ii) Core Competencies  
• Communication [II]
• Drive for Result [II]
• Working With People [II]

iii)Functional Competencies 
• Analysing [II]
• Applying Technical Expertise [II]
• Planning and Organizing [II]
• Following Instructions and Procedures[II]

iv)Technical Knowledge
a) Specific Technical Knowledge Required
• Fundamental knowledge of the office computer and information systems, including hardware, software, communication equipment technology, networking, or operating systems applications.
• Excellent knowledge, training and proficiency in the use of office Computer Systems (e.g., Client and Server Operating Systems, E-Mail Client and Server platforms, Networking Infrastructure LAN/WAN).
• Excellent knowledge, training and proficiency in the use of office Computer Applications (e.g., word processor, spreadsheet, information/database management software and other corporate software.)

b) Common Technical Knowledge Required
• Fundamental knowledge of the principles, theories, practices and techniques for managing the activities relating to planning and implementing ICT systems and services for the Office.
• Fundamental knowledge across multiple technical areas such as ICT administration, system analysis/development methods, database, networking and security, operating systems, applications, or business process analysis, as required.

c) Technical Knowledge to be Acquired/Enhanced
• ICT policies, procedures and guidelines (including Information Security Policy and Standards of Electronic Conduct)
• UNICEF business processes
• Current ICT industry mainstream hardware, operating systems and related software tools and utilities
• PC operating systems, their installation, configuration and setup for secure enterprise environments.
• Social networking tools
• Mobile technology platforms
• Database software development environments on Microsoft Windows server operating system platforms.
• Emergency and security telecommunications

 

Application:
The link to review detailed Specific Job Profile would be available at the following links: www.untj.org/jobs, www.unicef.org/tajikistan/resources, www.facebook.com/uniceftajikistan.


The candidates who are interested to apply for the position should follow the electronic application's instructions at:http://jobs.unicef.org/cw/en-us/job/507085?lApplicationSubSourceID=

It requires the applicant to upload the detailed CV and academic degrees/diplomas. UN candidates should upload at least two latest performance evaluation reports.
To view our competency framework, please click here

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.

 

This vacancy is now closed.
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