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ICT Assistant (For Bangladeshi)

Cox's Bazaar

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Cox's Bazaar
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: Closed

Under the supervision of the Operations Manager, to provide technical, operational and procedural support and end-user services in the implementation and support of information management (systems, procedures and activities) of the office.

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

 

III. Key functions, accountabilities and related duties/tasks

 

 

1.  Assist with the introduction and technical operation of organizational computer applications.  This involves overall understanding of the functioning of the system and the interaction of data between sections within the office and with HQ divisions.  Assist to install new versions of the systems and troubleshoot ad-hoc user problems in its functioning.

 

 

2.Arrange for and/or perform office training and support for computerization.  Outside training may need to be arranged or in-house training courses formulated and given.  Ad-hoc support to users experiencing difficulties will involve analyzing the source of the problem and solving it, whether hardware or software related.

 

 

4. Assist with the introduction of specific computer hardware and software.  This involves installation of new hardware and software scheduled with users.

 

 

5. Administers the reporting of equipment problems, the diagnosis of source of problem, fixes the problem if possible or places service call to vendor for maintenance and follows up as necessary.

 

 

6. Any other duties specified by the supervisor.

 

 

 

IV. Impact of Results

Recommendations on the support of office computerization and connectivity can significantly impact the productivity and effectiveness of the work of the office.

 

 

 

V. Competencies and level of proficiency required (based on UNICEF Professional Competency Profiles)

 

 

Core Values

 

  • Commitment

  • Diversity and inclusion

  • Integrity

 

Core competencies

 

  • Communication (I)

  • Working with people (II)

  • Drive for results (I)

 

 

Functional Competencies:

 

  • Analyzing (I)

  • Learning & Researching (I)

  • Planning and organizing (I)

  • Following Instructions and Procedures (I)

 

 

 

VI. Recruitment Qualifications

 

 

Education:

 

Completed secondary education supplemented by training through university courses in computer science.

 

 

Experience:

 

Five years progressively responsible experience in computer information management work, including data processing applications, database, multi-user network and telecommunications, hardware/software installation, user assistance and end-user documentation in support of office computerization.

 

 

Language Requirements:

Fluency in English and in the local language of the duty station required.

 

This vacancy is now closed.
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