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Outreach Officers (National Contract Only)

Mumbai

Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.    
 
DRC has been operating in the West Africa region for over 15 years, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) Guinea, Liberia, Ivory Coast, Mali, Burkina Faso, Niger, Nigeria and a Regional Office (RO) in Abidjan. DRC has 17 offices and more than 500 staff members across the WA region.  
 
DRC started operating in Nigeria in 2015. It runs a combination of emergency, livelihood, WASH, protection and advocacy programmes in North-eastern Nigerian. DRC currently has offices in Abuja, Yola, Mubi, Maiduguri and Damaturu.  
 
The position 
 
The Outreach Officer is to assist in the implementation of the Food Security and other Outreach activities under the direction of Food Security Manager, in collaboration with other actors.  
 
Employees under the responsibility of the position: 
Outreach workers (casual labour) 
 
Key Tasks/Deliverables 
Under the supervision of the Food Security Manager, the holder of this position shall perform the following specific tasks: 
 
Assist during the process of the food distributions, particularly in the Blanket Supplementary Feeding Programmes and associated nutrition activities. 
Coordinate the mobilizing of communities for the realization of all project / programme activities. 
Disseminate and share information with Persons of Concern on their rights and access to services. 
Assist in mobilizing the IDP and Host community to facilitate awareness of DRC Programmes, with other partner organizations. 
Disseminate information about services available to IDPs and affected host communities during DRC Food Security activities (and other emergency programme activities where appropriate). 
 
Keep and maintain all DRC community interrelation data and records, observing strict confidentiality protocols.  
 
Establish a good working relationship with all humanitarian actors, community leaders and IDPs in the IDP settlements and host communities to encourage participation in, support for and a better understanding of the programme activities. 
Coordinate the process of identifying key community stakeholders (e.g. religious leaders, influential women). 
Coordinate and conduct community entry and exit meetings in the intervention areas.  
Coordinate the identification of the strengths and weaknesses of village committees and propose appropriate solutions. 
Seek and provide feedback on screening implementation schedule and actively plan as appropriate to enhance coverage and maximize impact. 
Elicit community involvement in case findings, referrals, encouraging attendance and minimizing defaulters. Follow up issues related to low attendance rate, defaulters and underlying problems, and propose solutions. 
Coordinate the community committee activities in collaboration with the Protection team in relation to nutritional, food distribution or other activities. 
Coordinate the PDMs and household surveys in intervention areas.  
Supervise the activities of Outreach Workers. 
Support the Complaints Handling Mechanism, Feedback Mechanism and contribute to overall accountability of DRC to affected persons. 
 
Required Experience/Capacity 
Higher Diploma (minimum qualification) 
One year work experience with non-governmental organizations (NGOs) and/or displaced population is a very strong asset. 
Strong interpersonal skills and demonstrated ability to establish effective working relations with staff, beneficiaries, duty bearers and other stakeholders. 
Strong interpersonal skills and demonstrated ability to establish effective working relations with staff, beneficiaries, duty bearers and other stakeholders. 
Ability to work independently and as part of a team to achieve results. 
Excellent communication skills and organizational skills. 
Strong ability to work in a variety of environments and in remote locations without communication or amenities. 
Remains productive when under pressure with ability to prioritise effectively, and respects and adheres to deadlines. 
Fluency in English (spoken and written) is required and other local languages (Hausa, Kanuri, Marghi, Higgi). 
Knowledge of Microsoft Word, Excel and Email application software languages. 
 
Conditions 
Availability: 1 October 2017 
Salary and conditions: In accordance with Danish Refugee Council’s Terms of Employment; for national staff in Nigeria 
The income will be subject to statutory deductions as per applicable Nigeria laws. The employee is responsible for the tax returns. 
 
How to apply 
The position is for NIGERIAN NATIONALS ONLY.  
 
Application method 
CV and Cover Letter indicating and explaining the suitability to the position applied. 
Provide contact details (name, position, email address and tel. no.) of 3 professional non-related references, whereas 1 must be for the latest employer. Please do not attach any written recommendations. 
Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered. CV-only applications will not be considered.  
 
Deadline date. 29/09/2017 Applications sent/received after the deadline will not be considered. 
Only short-listed applicants will be invited for written test and oral interview. 
 
For general information about the Danish Refugee Council, please consult: www.drc.dk 
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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  • Organization: DRC - Danish Refugee Council
  • Location: Mumbai
  • Grade: Level not specified
  • Occupational Groups:
    • Communication
  • Closing Date: 2017-09-29
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