Client Coordination Intern
Background Information - UNOPS
UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.
Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.
With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.
A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.
Background Information - PCG
The People and Change Group (PCG) helps UNOPS empowering people, driving organisational excellence and managing change across the organisation in order to help UNOPS deliver on its strategic intent.
We are a newly formed team, bringing together experienced professionals with strategic HR management, organisational design, change management expertise – all of us having a passion for achieving results and building innovation into our way of doing business. To get the job done, we structured our deliverables into six core work streams: Change management, Organisational excellence, Innovation, Talent management, Business partnering and Learning.
We work in a dynamic, team based approach, with a diverse international team, and a drive to get things done. We are currently looking for new colleagues to join our team across a range of areas, to make our vision come to life.
Background Information - Job-specific
The People and Change Group (PCG) helps UNOPS empowering people, developing talent, driving organisational excellence and managing change across the organisation in order to help the organisation deliver on its strategic intent.
We are currently looking for an Intern to join our dynamic and diverse team. The Intern will contribute to the work of PCG in the area of HR services, which is a fast growing business line providing human resource management and operational support services to a range of partners within and beyond the UN system. The role will provide support with coordination, communication and reporting tasks related to the administration of a worldwide portfolio of clients.
The internship will offer insight into working in a United Nations organization and experience in a dynamic, international environment.
Liaising with clients in a highly professional manner and coordinating various client requests by acting as first point of contact, reaching out to relevant stakeholders internally and externally
Fulfilling reporting needs of clients by providing consistently high quality information, ensuring a smooth customer experience and high customer satisfaction
Assisting in developing and maintaining communication materials and platforms supporting the HR services business line and its clients
Supporting the preparation of analysis and continuous development of internal reporting mechanisms related to HR services
Supporting other PCG projects as required.
|Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. |
|Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.|
|Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).|
|Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.|
|Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.|
|Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.|
|Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.|
Demonstrates integrity by modeling the UN's values and ethical standards.
Promotes the vision, mission, and strategic goals of UNOPS.
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
Treats all people fairly without favouritism
Excellent coordination and problem solving skills through a structured approach to tackle complex situations;
Communication and interpersonal skills, coupled with the ability to develop and maintain good collaboration with various stakeholders, both internally and externally;
Proven conceptual analytical and evaluative skills including the ability to conduct independent research and analysis;
Ability to communicate ideas and concept clearly and convincingly, producing messages that target audiences can effectively assimilate;
Ability to maintain performance under time pressure, prioritising, planning and monitoring work load to meet the demands of tight work schedules.
Applicants must possess a Bachelor’s degree or be pursuing an advanced university degree, such as a Masters or a PhD, or be a recent graduate from such studies (within the last 3 years);
Preferred area of study is one of the following: Business Administration, Finance, Marketing, Human Resources, Social Sciences, Political Sciences, International Relations or other related fields
While no professional experience is required for an internship, experience in the field of Administration, Communications, Human Resources, Finance, Marketing, International Affairs, Operational or Strategic Management, Business Process Management or similar fields is considered an asset;
Strong computer literacy: MS Office standard programs essential, in particular with MS Word, Excel and PowerPoint is required. Experience working with MS SharePoint is an asset.
Fluency in both written and oral English is required;
Knowledge of a second UN language (in particular French and/or Spanish) is a distinct asset.
Contract type, level and duration
Contract level: intern
Contract duration: 6 months
This internship is not designed to lead to a staff position with UNOPS. Therefore, there should be no expectation of employment at the end of the internship.
Interns may be eligible for a monthly stipend from UNOPS provided that they do not receive funds from other institutions. Further, UNOPS may provide a one time travel lumpsum of 500 USD. However, they must make their own arrangements for accommodation, travel, insurance coverage and any necessary visas.
For more details about UNOPS internships please follow this link:
- Please note that the closing date is midnight Copenhagen time
- Applications received after the closing date will not be considered.
- Only those candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
- The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.
- Organization: UNOPS - United Nations Office for Project Services
- Location: Copenhagen (Denmark)
- Grade: Internship
- Office Management, Administration and Finance
- Human Resources
- Closing Date: 2017-10-16
Massy | Port-au-Prince (France)