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Human Resources Manager (HR Administration), P-4, Global Shared Services Centre, Budapest, Hungary

Budapest

UNICEF Global Shared Services Centre Operations Section is seeking a Human Resources Manager to lead one of the teams within the HR administration section of GSSC in delivering high quality, responsive, timely and equitable human resources services for UNICEF offices which include onboarding, staff entitlements, benefits, separation and other administration.

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary supports UNICEF operations globally in the areas of Finance, Human Resources, Payroll and Information Technology.

How can you make a difference?

UNICEF Global Shared Services Centre Operations Section is seeking a Human Resources Manager to lead one of the teams within the HR administration section of GSSC in delivering high quality, responsive, timely and equitable human resources services for UNICEF offices which include onboarding, staff entitlements, benefits, separation and other administration.

This will involve:

1. Technical leadership, operational support and guidance. 
• Interpret and apply UN and UNICEF organization human resources rules, regulations, systems, procedures and processes.
• Ensure timely, transparent and systematic administration of HR benefits, entitlements, contracts renewal and termination, performance management, and other HR activities.
• Contribute to the improvement of human resources services and ensure client satisfaction.
• Analyse policy changes to ensure staff entitlement and conditions of service issues are addressed.
• Plan and conduct HR workshops to build staff competency, learning and career development.

2. Transactional service Management
• Monitor progress of individuals’ work of assigned team, setting and maintaining standards to improve overall organizational performance.
• Promote management excellence in the unit by ensuring accountability, customer service orientation, as well as sound and systematic performance management.

3. Specialized Service Management
• Manage one of the specialized functions delivered by the section which may include HR master data management, Health insurance and medical clearance services.
• Provide a supervisory oversight of the team members
• Ensure the services of the assigned function are effectively and efficiently delivered.

4. Partnership with internal and external partners to deliver services and improve business processes.
• Liaise with DHR, ICTD, Staff Well Being Unit and Payroll Unit as well as other internal and external entities, e.g. Country and Regional Offices, UN Pension Fund, UN Tax Unit and UN Insurance Unit and UN medical services, to ensure staff are paid on time and correctly.
• Consult with organizational units globally to identify service needs and areas for process improvement.

5.  Management of complex and sensitive human resources issues
• Manage and address complex issues related to staff administration and benefits.
• Manage exceptions through establishment of systems, mechanisms and knowledge database library.
• Provide general overview of human resources cases to management, facilitate analysis and ensure on human resources administration.

6. Leadership and management of staff
• Lead and develop staff through coaching and mentoring
• Ensure team leadership and cross-functional collaboration
• Support and advise staff and management as appropriate to improve relations, achieve consensus and resolve issues. 
• Provide administrative and technical support to staff-management bodies in the capacity of HR focal point in the office.
• Promote management excellence and work life balance in the office.

7. Build active cooperation, networks and partnerships with other agencies
• Maintain effective and steady communication and working relations with UN agencies to seek harmonization as well as new ways to enhance effectiveness of HR management and development in UNICEF.
• Support identification of common strategies and approaches for enhancement of the HR reform within the Common system.

8. Identify and explore best practices and innovation in HR area
• Research and identify best practices in HR area and suggest innovation to improve processes and effectiveness.
• Participate in inter-agency and industry coordination, conferences and other forums to keep abreast of developments and best practices in HR planning, implementation, staff learning and development, recruitment and shared service centre practices.

As an advocate for every child, you will have…

• An advanced university degree, in Human Resources, Business Administration, International Relations, Social Sciences, Psychology or related areas. A first university degree and ten years of relevant experience can be accepted in lieu of advanced degree.
• A minimum of eight years of relevant professional experience, at the national and international levels, in human resources management and human resources administration.
• Previous hands on experience in a supervisory/managerial capacity is required.
• Prior work experience with an international organization is highly desirable.
• Previous experience of shared services/business support centre is highly desirable.
• Prior experience and hands-on work experience of UNICEF's human resources, programme and management processes is considered an asset.
• Prior hands on experience in field-office locations is highly desirable.
• Fluency in English (verbal and written) is required.
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is desirable.

For every Child, you demonstrate…

Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.
 

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Apply

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  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Budapest
  • Grade: P-4, International Professional - Mid level
  • Occupational Groups:
    • Human Resources
    • Management, Administration and Finance
  • Closing Date: 2017-10-13

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