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Telecommunications / Network Engineer

Nepalgunj (Nepal)



UNRWA is the United Nations agency responsible for the protection, care and human development of a population of some 4.6 million Palestine refugees living in the Gaza Strip, the West Bank, Jordan, Lebanon, and the Syrian Arab Republic. The Agency is committed to assisting Palestine refugees in maintaining a decent standard of living, acquiring appropriate knowledge and skills, enjoying the fullest possible extent of human rights, and leading a long and healthy life. UNRWA is by far the largest UN operation in the Middle East with over 29,000 staff. Most of the staff members are refugees themselves, working directly to benefit their communities – as teachers, doctors, nurse or social workers.

•••••••••••••••••••••••••••••••••••• ••••••••Telecommunications/ Network Engineer


Lebanon Field Office

Type of Appointment

Fixed Term – Three years

Deadline for Application

26 October 2017

Vacancy Announcement Number





Information Management/ Technology Services


In accordance with Agency policy and procedures, the incumbent:

(A)   Manages and implements HQ/Field Infrastructure Networking and Telecommunications services in terms of deploying, monitoring, operating and documenting adequate and reliable service, in line with established Agency Infrastructure Strategy, policies and technical instructions;

(B)   Is responsible for implementing and administering all operational tasks of the systems required for delivering the HQ/Field infrastructure networking services, which include:

(i)         Local Area Network (LAN) and Wide Area Network (WAN) Switches and Routers;

(ii)        WAN Bandwidth Hardware (HW)/Software (SW) Monitoring Tools;

(iii)       Satellite wide area network (SWAN) Data & Voice Connectivity;

(iv)      Public Switched Telephone Network (PSTN) Data Connectivity (Integrated Services Digital Network (ISDN), Leased Lines, Frame Relay, Multiprotocol Label Switching (MPLS);

(v)       Converged Data, Voice and Video Internet Protocol (IP) Connectivity;

(vi)      Remote Access Services (Dial-up, Virtual Private Network (VPN);


(C)   Provides first level infrastructure technical support to the HQ/Field staff on issues related to LAN, WAN, HW, SW, PSTN, ISDN, MPLS, IP and VPN; makes necessary technical changes as a result of support issues;

(D)  Provides input on projected and new telecom and network infrastructure hardware, software and licenses capacity requirements, sharing the Field's specific needs; participates in implementation design plans, tests and rolling out;

(E)   Introduces configuration changes with minimal disruption including the following:

(i)         Applying Operating System (OS) updates;

(ii)        Modifying and applying changes to device configuration;

(iii)       Adding new devices for new sites;

(iv)      Processing scripts used to administer devices;

(v)       Changing IP Schema and Routing Configurations;

(vi)      Configure VPN connectivity;

(vii)     Configure Bandwidth Quality of Service (QoS)•••

(F)     Advises, contributes and provides recommendations on Infrastructure hardware, software and licenses •••systems and policies;

(G)    Keeps abreast of latest technology developments for deploying telecommunications network systems; makes relevant recommendations;

(H)     Performs such other duties as may be assigned.



(A)•• Academic and Professional

(i) •••A university degree in telecommunications, computer or electrical engineering or other related discipline;

(ii)    CISCO Certified Network Administrator (CCNA) certification.

(B)•• Experience


(i)    Five years of telecommunications network systems experience;

(ii)  Knowledge and experience in CISCO (Switches, Routers and Wireless) systems including centralized monitoring and management in large scale, high availability environments;

(iii) Knowledge and experience of large scale LAN/WAN switching and routing implementation and operation;

(iv) Experience in installing and maintaining secure network communications (VPN), firewalls, intrusion detection/prevention systems and secure remote authentication solutions;

(v)  Knowledge and experience with bandwidth management tools and techniques.

(C)•• Language

•••••• Good command of written and spoken English and Arabic.

(D)•• Competencies

(i)        Service orientation;

(ii)      Ability to establish and maintain effective working relations;

(iii)     Commitment to continuous learning, willingness to keep abreast of new developments in the field of information technology;

(iv)     Problem solving skills;

(v)      Ability to work under stress;

(vi)     Ability to plan and organize the ongoing assignments;

(vii)    Creativity and ability to take initiative;

(viii)  Good skills in documenting technical content.


(i)  •••CISCO Certified Network Professional (CCNP) certification;

(ii)•• Technical training in Very Small Aperture Terminal (VSAT), Private Automated Branch Exchange (PABX), Voice-Over-Internet Protocol (VOIP) Systems;

(iii)   Knowledge and experience of high availability, SLAs, change management as defined by Information •Technology Infrastructure Library (ITIL) with emphasis on principals of Microsoft Operations Framework (MOF);

(iv)   ITIL training and certification;

(v)Knowledge of UNRWA's operations and computer facilities environment.


(i)       The incumbent may be required to travel in Agency's area of operations;

(ii)      The incumbent may be required to work beyond normal duty hours.


Salary: Monthly basic salary L.L. 2,334,637 + 4.49% SOA

Contract Duration: Fixed term – Three years

Holidays: 30 days annual leave

Dependency allowance: Dependent spouse: L.L 60,000 per month•••• Dependent child: L.L 33,000 per month

Pension:• Provident Fund contribution


Candidates with an equivalent combination of relevant academic qualifications, professional training and progressive work experience may also be considered.


The Recruitment process is based on the Agency's strategy to obtain the best qualified and suitable employees through a competitive recruitment process. After the deadline for receiving applications, all applications will be reviewed by the Human Resources Office and the Hiring Department.  Only Short-listed candidates who fully meet the required criteria shall be contacted and undergo technical/practical tests and the candidates with the highest passing scores will then be invited to interview (see "Technical and Practical Tests Required" below). An absence from tests or interviews will be considered automatically as a withdrawal from the recruitment process. The final recommendation for selection is based on the test results, interview assessment, Agency priorities and needs and the candidates' profiles. For all posts, the weight allocated for the technical/practical tests (listed below) is 60% and for the interview is 40%.  ملاحظة: سيتم الاتصال فقط بالمتقدمين الذين يستوفون الشروط المطلوبة للوظيفة..

During and after the completion of the recruitment process, candidate's request for review will be considered and looked into within 48 hours from the formal notification by UNRWA, request received after that will be ignored.


UNRWA is an equal opportunity employer and welcomes applications equally from men and women. It is Agency Policy to give full consideration to qualified disabled candidates whose disability does not impact their ability to perform the duties and responsibilities of the post.

As a member of the United Nations system, UNRWA maintains a close relatives' policy.• In this regard, if a candidate has a close relative (mother, father, brother, sister, son or daughter) who is already employed by the Agency, he/she can only be employed if the Agency is unable to find another suitable candidate.

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking working environment.

الأونروا هي منظمة تابعة للأمم المتحدة، وهي منظمة تفترض من موظفيها الالتزام بأعلى معايير الاستقامة والحياد والنزاهة. ويشمل ذلك احترام مبادئ حقوق الإنسان واحترام التنوع وتبني الوسائل غير العنيفة في حل كافة أشكال النزاعات.  المتوقع من موظفي الأونروا أن يقوموا بدعم هذه القيم في كافة الأوقات، سواء في أماكن العمل أم خارجه. إن أولئك الأشخاص الذين يتمتعون بالالتزام الكامل وغير المشروط بهذه القيم هم فقط الذين ينبغي أن يتقدموا بطلباتهم للعمل لدى الأونروا. الأنروا هي بيئه عمل لا يسمح فيها بالتدخين.

Where there are two or more equally qualified candidates, selection preference will normally be given to internal candidates, Palestine Refugees and candidates of the under-represented gender. The Agency maintains the discretion to fill future vacancies for this position from the roster without re-advertising the vacancy.

As an Area post, preference will be given to local candidates already based in the duty station of the post


Short-listed candidates will sit for one test:

Hand written technical test (100%).

The top 5 scoring candidates in the technical test given that (i) none have scored less than 50%, will be invited for an interview.•


If you have the skills and experience required above, and want to make an active and lasting contribution to improving the lives of Palestine refugees, then register on by creating a personal profile and completing the UNRWA Personal History Form; it is the responsibility of the candidates (internal and external) to make sure that their Personal History Form is duly completed with the needed information before they apply as amendments to the Form will not be accepted after the deadline of the vacancy announcement. Only applications received through this website will be considered and the system will not allow applications after the deadline. Please note that UNRWA only accepts degrees from accredited educational institutions. Candidates may also be invited to take a technical exam in order further evaluate their qualifications for the post. Due to a high volume of applications received, only short-listed applicants will be contacted –"سيتم الإتصال فقط بالأشخاص الذين تنطبق عليهم متطلبات الوظيفة". The United Nations does not charge a fee at any stage of the recruitment process. The United Nations does not concern itself with information on bank accounts. For further information in how to apply for a post, please visit the following link:

For any queries please send an email to: Please apply as requested above, do not send your CV To this email address, all cvs sent to this email address will be automatically ignored. يرجى تقديم الطلبات حسب التعليمات اعلاها وعدم ارسال السيرة الذاتية الى هذا البريد الالكتروني, سيتم تجاهل السير الذاتية التي ترسل الى هذا العنوان تلقائيا. or contact the recruitment unit on 009611830403

Date of issue: 6 October 2017

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Nepalgunj (Nepal)
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Engineering
    • Information Technology and Computer Science
  • Closing Date: 2017-10-26

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