Livelihoods Referral and Counselling Officer

 

Who are we? 

 

DRC is an international non-governmental organization, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. With the vision that no displaced person must be in want of help to find protection and durable solutions, DRC provides assistance and protection to conflict-affected in many of the major conflicts in Asia, Africa and Middle East. The assistance can consist of relief and other humanitarian aid, rehabilitation and support to returning home, and the promotion of durable solutions. 

 

 

 

• Assist in the development and roll out of a livelihood in-take form to assess beneficiary profile, needs, and employment eligibility; 

• Provide one-on-one support to community center beneficiaries to identify appropriate referral pathway; 

• Input all profile and referral data into DRC’s database 

• Contribute to the development of a livelihood referral system in coordination with the Livelihood Officer, including the identification of various job opportunities and training services available to Syrian refugees and Jordanians; 

• Track referrals made to and from the DRC community center to measure impact; 

• Provide support to beneficiaries so that they are able to maximize use of resources; 

• Follow-up internally and externally on referrals made; 

• In coordination with the Livelihoods Officer, develop, maintain and update a network with identified livelihood service providers, employers, and civil society organizations; 

• Represent DRC at meetings and other events in East Amman whenever needed 

• Communicate with referral partners in a professional and timely way so as to enhance DRC’s reputation among other humanitarian actors as a responsive NGO; 

• Communicate with beneficiaries in a professional, patient and respectful way, so as to enhance DRC’s reputation as a high-quality humanitarian actor in the community.  

• Monitor the response time for different referral pathways to evaluate the response and success of referral;  

• Assist in the collection of information regarding beneficiary and community needs;  

• Identify gaps in service provision;  

• Communicate information on beneficiary needs, service gaps, feedback on quality of services to managers, as assigned 

• Support the planning and design of future interventions; 

• Assist in the enforcement of HAP Principles of Accountability;  

• Ensure the application of DRC Code of Conduct and DRC Policies and Procedures. 

 

 

• Bachelor’s degree in education, business, economics, political/social sciences, public administration, international, development or a relevant equivalent 

• 0-3 years of experience working with an NGO. 

• Strong interpersonal skills and ability to foster communication and negotiation among local stakeholders; 

• Strong organizational and time management skills; 

• Experience with relationship management, working in local and vulnerable communities; 

• Knowledge of coordination and case referrals;  

• Strong knowledge of livelihood related needs and services;  

• Experience working with local organizations in developing contexts;  

• Strong computer kills (Excel, Microsoft, PowerPoint and Outlook); 

• Fluency in English and Arabic (written and spoken) is a must. 

• Ability to work effectively as an integral part of a multi-disciplinary, multi-cultural team and to work with a wide range of government and community counterparts, and other stakeholders; 

• Demonstrated commitment to serving vulnerably individuals with respect, patience and understanding;  

• Understanding of the socio-economic conditions of Syrian refugee populations preferred 

• Fluency in Arabic and English is essential. 

 

 

Striving for excellence: You focus on reaching results while ensuring an efficient process.  

Collaborating: You involve relevant parties and encourage feedback.  

Taking the lead: You take ownership and initiative while aiming for innovation.  

Communicating: You listen and speak effectively and honestly.  

Demonstrating integrity: You act in line with our vision and values.  

DRC will offer the successful applicant a six months contract, renewable dependent on both funding and performance. You must be available to start on October, 2017 and be willing and able to work in East Amman-Jordan.  

 

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals. This position will be placed at Grade D. 

 

Application process 

 

Interested? Then apply for this position by clicking on the apply button. 

 

 

If you have questions or are facing problems with the online application process, please contact job@drc.dk  

 

 

Need further information? 

 

For further information about the Danish Refugee Council, please consult our website www.drc.ngo