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Senior ICT Officer (Solution Engineering - Apps)

Geneva

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Geneva
  • Grade: Mid level - P-4, International Professional - Internationally recruited position
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: Closed

Senior ICT Officer (Solution Engineering ¿ Apps)

ORGANIZATIONAL CONTEXT
The Senior ICT Officer (Solution Engineering-Apps) is principally responsible for ensuring that ICT systems and services, including the underlying infrastructure, are engineered to meet business needs.  This includes ensuring that requirements¿both functional and non-functional (i.e. technical)¿are well defined and consistent with business needs, and that system design specifications, criteria for system testing and user acceptance result in cost-effective, performant and functionally acceptable systems and services.  This role will focus on solutions that cut across multiple applications and technologies.  The incumbent works closely with business users in the Bureaux and Divisions, business analysts and project managers. In addition, s/he will also be expected to provide technical guidance in the development of solutions and ensure that the solutions developed meet the quality requirements.  The role is principally focussed on project work; however, the incumbent is expected to provide support and expertis, on occasion, to business-as-usual teams as needed.

The post is located within the Office of the CIO and reports directly to the Chief, Solution Engineer.  The incumbent has indirect supervisory responsibility over business analysts, partner solution engineers or engineering teams, test planners and engineers on a project-by-project basis, as well as provides guidance to junior staff or business users less familiar with the solution engineering process.

FUNCTIONAL STATEMENT
Accountability
- The business stakeholders are made aware of the relevant ICT solutions that can be exploited to enable the achievement of business objectives;
- Technology solutions meet business requirements in assigned projects; and,
- Technology standards are kept up to date.

Responsibility
- Ensure that business analysts capture and document business needs into functional requirements;
- Work closely with technical leads to capture and document non-functional (i.e. technical) specifications;
- Translate business requirements and technical specifications into a high-level design specifications for software development or acquisition, taking into account UNHCR¿s technological direction, information architecture, and security and control requirements;
- Ensure that architectural and design documents, including solution options and recommendations, are documented and presented to the Architecture Review Board for endorsement;
- Ensure that test plans are designed to meet functional and non-functional requirements and that test results are aligned with business objectives and result in fit-for-purpose solutions;
- Identify appropriate performance level targets for the system during the project phase;
- Participate in production ¿go/no go¿ decisions with respect to certifying that solutions are production-ready and fit-for-purpose;
- Participate in the transition to production handover phase to business-as-usual teams with respect to ensuring the solution is well documented and that support teams have updated knowledge bases;
- Provide business-as-usual third-level support for critical incidents when necessary;
- Oversee the solutions engineering process for significant enhancements performed by the business-as-usual team;
- Oversee and direct the work of solution engineering consultants when assigned to activities under area of responsibility;
- Develop and maintain a lifecycle roadmap for the systems, including upgrades, replacement and retirement of systems and services;
- Lead and conduct vendor analysis and proof-of-concepts for new technologies/solutions;
- Present recommendations to update technology standards to the Architecture Review Board for endorsement; and,
- Perform other related duties as may be assigned.

Authority
- Request support from managers for participation of their staff members in solution engineering activities.
- Escalate issues and concerns that may have a negative effect on the successful completion of the systems engineering process.
- Prepare and present solution architecture document prior to formal endorsement by the Architecture Review Board.
- Certify acceptance of solutions upon delivery.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
- Undergraduate degree (equivalent of a BA/BS) in ICT or related subject.
- A minimum of 9 years ICT experience (8 years with ¿ graduate degree (equivalent of a Master¿s)) including at least 6 years recent experience in solutions engineering.
- Proven experience engineering solutions for enterprise-wide mission critical systems such as ERP (Enterprise Resource Planning Software), CRM (Customer Relationship Management), Enterprise Content Management, Enterprise Collaboration Platform, Enterprise Business Intelligence Platform.
- Deep understanding of application integration methodologies and practical experience in analysing the interactions between applications in a complex portfolio and designing strategies to simplify the integration methods, both internal and external.
- Proven ability to develop solution documentation for business and functional requirements using industry standard and generally accepted modelling methods using standard tools.
- Demonstrated experience working with business partners, understanding business concepts, knowledge of business procedures and applying technical solutions based on standard industry practices.
- Experience overseeing the development and execution of test plans and test matrices, project plans and scope and design documents.
- Demonstrated experience driving technology solutions from design through implementation leveraging cross-functional teams comprised of staff, vendors, outsource partners, and contractors across multiple locations.
- Strong teamwork and interpersonal skills, as well as the ability to work as part of a matrixed team, ensuring good collaboration and results.
- Experience leading a matrixed team to ensure collaboration and effective operations.
- Ability to influence, manage, and lead negotiations with internal and external partners and stakeholders.
- Ability to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers and the business units.
- Understanding of how IT affects an organization and the ability to link it to business processes.
- Excellent analytical and conceptual skills.
- Fluent in written and spoken English.

DESIRABLE QUALIFICATIONS & COMPETENCIES
- Graduate degree (equivalent of a Master¿s) in ICT or engineering.
- Formal certification in IT architecture and/or solution design from a recognized professional body (e.g. TOGAF).
- Formal certification in ITIL - Foundation and Intermediate level (Service Design).
- Knowledge of UNHCR specific ICT processes and technologies.
- Experience with large software development and/or infrastructure projects.
- Experience operating in humanitarian, development, or United Nations organizations.
- Working knowledge of any other UN language. C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M003L3 - Judgement and Decision Making Level 3
M004L3 - Strategic Planning and Vision Level 3
X001L3 - Analytical Thinking Level 3
X002L3 - Innovation and Creativity Level 3
X003L3 - Technological Awareness Level 3 Demonstrated ability to design and implement ICT service management processes including situations in which resources are both insourced and outsourced

Good understanding of the complexity and constraints of delivering ICT services to users operating in deep field locations with limited or no local ICT infrastructure and facilities, as well as in emergency or high risk situations

Significant knowledge of relevant technology used in UNHCR¿s ICT infrastructure and good understanding of enterprise/corporate Applications

Experience developing software and working with relational databases

Thorough understanding and experience with the IT Software Development Life Cycle (SDLC)

Experience and working knowledge of Agile/Scrum methodologies, as well as  ITIL processes

Formal certification in Solution Design from a recognized professional body (e.g. TOGAF)

Formal certification in ITIL - Foundation and Intermediate level (Service Design)

Capacity to work effectively in a team under pressure to deliver results on time UNHCR¿s need for software and information systems support continues to grow, as does the need to continuously improve and expand information and communications systems and infrastructure across the organization 

Need for solution engineers traverses all aspects of the ICT function covering both infrastructure (desktop, servers, networks) and applications

A need to enhance internal capacity to engineer and integrate new technologies, provide technical oversight of the delivery of external providers; provide strategic planning and guidance on continuous improvement to UNHCR¿s ICT infrastructure and applications Headquarters-based No current security concerns Demonstrated capacity to work in a matrix management environment

The post is key to the ability of DIST to fulfill its mission to provide timely and effective ICT application development and support to UNHCR operations and is a key role in ensuring that requirements for all UNHCR offices are understood, addressed, and translated into cost-effective solution designs

The focus is on solutions that cut across multiple applications and technologies

Please note that the closing date for all vacancies in the September 2017 Compendium is Monday 6 November 2017 (midnight Geneva time).

This vacancy is now closed.
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