Senior ICT Officer (Business Analysis)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Senior ICT Officer (Business Analysis)

ORGANIZATIONAL CONTEXT
The Senior ICT Officer (Business Analysis) is principally responsible for ensuring that business partners¿ needs are documented into functional and non-functional requirements that result in innovative ICT solutions that support their business objectives.  The incumbent will be working closely with business users in the Bureaux and Divisions, Solution Engineers, functional and technical workstream leads, and Project Managers. This post is key to the ability of DIST to fulfill its mission to provide timely and effective solutions and systems development and support, including the underlying infrastructure.  This role is principally focused on project work. however, the incumbent is expected to provide support and expertise, on occasion, to business-as-usual teams.

This post is located within the Business Relationship Management Service (BRMS) and reports to the Deputy Director.  The incumbent will focus on a broad range of solution activities cutting across numerous headquarters business partners.

FUNCTIONAL STATEMENT
Accountability
- Strategic relationship is built with business stakeholders to exploit the full potential of ICT in the achievement of business objectives.
- High quality business analysis capability is provided which results in clear and meaningful functional and non-functional requirements in support the development of user-friendly applications which meet business needs.
- Appropriate representation from business partners in the requirements analysis and definition process is ensured.

Responsibility
- Develop strong, collaborative relationships with business partners to understand business strategies and requirements in order to be able to deliver innovative ICT systems and services that enable them to carry out their mandate efficiently and effectively.
- Document and translate business needs into functional and non-functional requirements using consistent templates and to a high standard using generally accepted modelling methods.
- Assist in the preparation of change requests, manage changes to specifications, and ensure that all such changes are processed through the Change Advisory Board.
- Develop test plans and document test results, as well as perform integration and user acceptance testing.
- Assist in developing and documenting training materials and train end-users on solution functionality.
- Assist in business process redesign as needed for the introduction of new technologies.
- Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.
- Inform DIST on the strategic direction of the business under the guidance and perspective of the Business Relationship Officer.
- Provide business-as-usual, third-level support for critical incidents when necessary including, but not limited to troubleshooting, cleaning up corrupted data, and documenting change requests related to incident resolution.
- Stay current on industry trends to bring solutions to business units to enhance productivity.
- Perform other related duties as may be assigned.

Authority
- Request support from managers for participation of their staff members in business analysis activities.
- Escalate issues and concerns that may have a negative effect on the successful completion the business analysis process.
- Challenge business users on requirements that are out-of-scope or that could result in overly complex solutions.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
- Undergraduate degree (equivalent of a BA/BS) in ICT or related subject.
- A minimum of 9 years ICT experience (8 years with graduate degree (equivalent of a Master¿s) including at least 6 years recent experience providing business analysis support.
- Experience with enterprise-wide mission critical systems such as ERP (Enterprise Resource Planning Software), CRM (Customer Relationship Management), Enterprise Collaboration Platform, Enterprise Business Intelligence Platform.
- Proven ability to document business and functional requirements using industry standard and generally accepted modelling methods using standard tools.
- Demonstrated experience working with business partners, understanding business concepts, knowledge of business procedures and applying technical solutions based on standard industry practices.
- Thorough experience with the IT Software Development Life Cycle (SDLC).
- Familiarity working with Agile/Scrum methodologies.
- Experience and working knowledge of ITIL processes.
- Ability to work as part of a matrixed team, ensuring good collaboration and results.
- Ability to influence, manage, and lead discussions with internal and external partners and stakeholders.
- Ability to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers and the business units.
- Strong teamwork and interpersonal skills.
- Understanding of how IT affects an organization and the ability to link it to business processes. and,
- Excellent analytical and conceptual skills.
- Fluent in written and spoken English

DESIRABLE QUALIFICATIONS & COMPETENCIES
- Graduate degree (equivalent of a Master¿s) in ICT or engineering.
- Formal certification in Business Analysis from a recognized professional body.
- Formal certification in ITIL - Foundation and Intermediate level (Service Design).
- Knowledge of systems and processes within the United Nations or public sector.
- Experience developing software and working with relational databases.
- Experience operating in humanitarian or United Nations organizations.
- Experience leading a matrixed team to ensure collaboration and effective operations.
- Working knowledge of any other UN language. C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M003L3 - Judgement and Decision Making Level 3
X001L3 - Analytical Thinking Level 3
X002L3 - Innovation and Creativity Level 3
X003L3 - Technological Awareness Level 3

Before applying to this position, we strongly encourage colleagues to read the country specific FAQs information leaflets which can be found  on the Intranet under Staff Resources > Duty of Care. The information leaflets are specifically designed to answer some of the key questions potential applicants might have before deciding to apply. 

Solid business analyst skills

Ability to acquire quickly, knowledge and understanding of UNHCR operations

Familiarity with UNHCR¿s technical computing and communications infrastructure

Capacity to work effectively in a team under pressure to deliver results on time UNHCR¿s need for software and information systems support continues to grow, as does the need to continuously improve and expand information and communications systems and infrastructure across the organization 

A need to have sufficient in-house business analysis expertise to ensure that UNHCR has the ability to continuously identify and articulate business and functional requirements and solutions for ICT systems Headquarters-based No current security concerns Demonstrated capacity to lead and work in a matrix management environment and manage a distributed team

The post is key to the ability of DIST to fulfill its mission to provide timely and effective ICT application development and support to UNHCR operations and is a key role in ensuring that requirements for all UNHCR offices are understood, and addressed

The focus is on ensuring that business demand for ICT solutions from the Executive Offices is addressed.

Please note that the closing date for all vacancies in the September 2017 Compendium is Monday 6 November 2017 (midnight Geneva time).