INFORMATION MANAGEMENT ADVISER

Rationale for this post

The Information Management unit (CIM_AIM_IM) is part of the Archive and Information Management division which sits within the Communication and Information Management Department.

The CIM_AIM_IM unit is the focal point for information management – which is the ability of the ICRC to capture, manage, preserve, store and deliver the right information to the right people at the right time - at ICRC and its primary mission is to ensure that ICRC employees get the right access to information and to the IM tools they may need.

Therefore, it has the role to enforce, advise, analyze, follow up, design systems and accompany colleagues in this matter and it also ensure that all relays and/or persons in charge of information management have the adequate training and develop their competencies.

The CIM_AIM_IM unit is composed of 17 staff, 2 of them working in the support service center in Belgrade, and it is the blue line for Assistants and Information Management Advisors (IMA) in the field and at HQ.

Purpose of the position:

In coordination with the other IMA based at HQ, s/he is responsible - at HQ departments, divisions and regions level - for the coherence of information management (from the creation of the information to its conservation).

S/he, ensures that guidelines and rules are followed and s/he implements the change management processes defined by the IM Unit.

Linked with all other activities of the IM unit and under the supervision of the deputy head of unit, s/he defines priorities and objectives and ensures implementation of the information management principles and best practices

Main responsibilities:

• Ensures coherence in information management practices at headquarters level;
• Provides expertise on ICRC information management rules, guidelines and tools;
• Participates, with the other IMA, to the definition of the change processes to improve the management of the information; implements these changes at HQ level;
• After analyzing the needs and organization of the different departments, divisions or regions s/he is responsible for, proposes adapted solutions (application, training, change processes, reorganization of secretariats) to improve efficiency of information management.
• Organize sessions to explain information management strategies and principles to the managers and assistants and ensures that they are understood;
• Advises and liaises with managers at all levels on how to deal effectively and consistently with the information flow. Supports the respective assistants to implement adapted solutions and to deploy information management tools;
• In coordination with the other IMA (field and HQ) and the Pool Manager (PM), proposes training measures aimed at assistants and other information management relays;
• In coordination with the PM, identifies needs and organizes regular information/training sessions for HQ assistants;
• In coordination with the archives experts in the unit, ensures the capture of all records that are relevant for the ICRC;
• Actively participates in the unit’s reflection around information management practices and its evolution. Helps in the creation/update of guidelines and instructions.

Key Competencies

• Strong communication skills
• Problem analysis and problem solving skills
• Service oriented
• Track record in organizational and planning skills
• Ability to prioritize
• Information gathering and monitoring skills
• Sense of initiative
• Ability to accompany changes  
• At ease in juggling with competing priorities
• When conflicting priorities, ability to make sure key projects or files meet deadlines.

Soft skills

• Strong interpersonal skills
• Discreet and able to maintain confidentiality
• Committed to team work and collective performance
• Capable to create a conducive environment
• Ability to listen to the needs of users and ask questions to understand their concerns

Education and Experience required

• At least 4 years' experience in a similar position at ICRC or in a large or international organization/company
• Fully conversant with MS Office, IBM Lotus Notes and SharePoint
• Experience participating in the definition and/or implementation of change processes
• Fluency in French and English a must
• Bachelor’s or master’s degree in information management or information science: an asset

Additional information

Starting date: 1st January 2018, to be discussed

Contract: open-ended

Location: HQ - Geneva

Deadline for application: 12 November 2017