ICT Assistant, GS 6, Tunis, Tunisia

Key functions, accountabilities and related duties or tasks

Summary of the key functions, accountabilities and related duties or tasks include:

1.     Enable continuous operation of ICT infrastructure and accessibility to ICT solutions and services

2.     Provide help, support and assist with capacity building and knowledge management;

3.     Support operational and administrative tasks;

4.     Assist in the delivery of results.

1.       Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:

1.1.       Ensure physical and logical security and safety of ICT environment and infrastructure;

1.2.       Operate ICT infrastructure –environment, hardware, network and telecommunications;

1.3.       Assist in the management of contracts for ICT for services and products;

1.4.       Implement corporate solutions, services and keep systems and applications up and running;

1.5.       Manage changes and apply upgrades, security updates and patches;

1.6.       Conduct or supervise the provision of preventive and corrective maintenance;

1.7.       Manage emergency telecommunication operations and equipment;

1.8.       Manage ICT disaster recovery plans;

1.9.       Monitor, assess and verify the use of ICT resources to ensure compliance;

1.10.    Escalate compliance exceptions (proactive) and deviations (reactive).

2.       Provide help, support and assist with capacity building and knowledge management:

2.1.       Provide technical and operational support to end-users;

2.2.       Manage escalated ICT incidents or problems to GSSC/ITSS;

2.3.       Distribute ICT-related communication materials from NYHQ, GSSC or regional office;

2.4.       Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…

2.5.       Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;

2.6.       Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit;

2.7.       Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;

2.8.       Support opportunities to improve productively, efficiency, effectiveness and foster innovation;

2.9.       Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;

2.10.    Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….

3.       Support operational and administrative tasks:

3.1.       Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;

3.2.       Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;

3.3.       Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc…

3.4.       Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;

3.5.       Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;

3.6.       Work closely with Administration and Finance on budget, billing certification, inventory and asset management;

3.7.       Assist in providing information for reports, reviews or audits;

3.8.       Prepare documentations for programme, planning and budgeting exercises – CPD, CPAP, IBR, MTR, AWP, etc…

3.9.       Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

4.       Assist in the delivery of results:

4.1.       Support approved innovation initiatives and work closely with programme staff to facilitate proper implementation;

4.2.       Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;

4.3.       Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results;

4.4.       Assist programme staff to build an expert team to build better relationships with counterparts and implementing partners;

4.5.       Support counterparts and implementing partners to build capacity and nurture independence;

4.6.       Assist in the selection of training providers and the development of training materials;

4.7.       Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;

4.8.       Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;

4.9.       Provide first-level support in coordination with providers and third-parties of ICT-related services and products to programme;

4.10.    Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;

IV. Impact of Results

The ICT function supports UNICEF mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships and providing ICT solutions and services in a timely, secure and safe manner.

With regards to the performance of the incumbent, any failures not properly addressed or corrected will have high operational and damaging impact to UNICEF office as a whole. The absence or lack of a sound management of the ICT functions will affect UNICEF’s ability to support local counterparts and implementing partners and potentially affect UNICEF ICT globally and possibly have legal or financial repercussions affecting UNICEF’s brand and reputation.