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Deputy Chief Field Health Program - Hospitalization

Nepalgunj (Nepal)



UNRWA is the United Nations agency responsible for the protection, care and human development of a population of some 4.6 million Palestine refugees living in the Gaza Strip, the West Bank, Jordan, Lebanon, and the Syrian Arab Republic. The Agency is committed to assisting Palestine refugees in maintaining a decent standard of living, acquiring appropriate knowledge and skills, enjoying the fullest possible extent of human rights, and leading a long and healthy life. UNRWA is by far the largest UN operation in the Middle East with over 29,000 staff. Most of the staff members are refugees themselves, working directly to benefit their communities – as a teacher, doctors, nurses or social workers.

Deputy Chief Field Health Program



Lebanon Field Office

Type of Appointment

Fixed term – Three years

Deadline for Application

13 November •2017

Vacancy Announcement Number




Department ••••••••••••••••••••••••• ••••••••••••••••••••••••••••••••Health Department


In accordance with Agency policy and procedures, the incumbent:

(A)   Supervises the implementation of the hospitalization strategy in an efficient manner to ensure access to quality care for patients by:

(i)   Conducting weekly visits to the areas to ensure the accurate implementation of the strategy; visits contracted hospitals and other health facilities to monitor the quality of services provided, which is addressed by• conducting clinical audits on inpatients' referrals, diagnosis and management at the contracted hospitals;• more specifically, this includes examining the appropriateness of the referrals in accordance with the admission criteria (emergency admissions, health center referrals, or self-admission after working hours of UNRWA clinics);

(ii)  Conducting periodic meetings with the community to ensure that• the applied hospitalization strategy is clearly communicated to the target population;

(iii) Conducting periodic meetings with the Delegated Medical Officers (DMOs), Area Hospitalization Medical Officers (AHMOs)• and/or Area Health Coordinators (AHCs) as well as with partners in provision of hospitalization services;

(iv)        Coordinating and supervising the day to day operation of the hospitalization team and operations;

(B)   Monitors the financial hospitalization expenditures on a Field level to identify and rectify areas of unsatisfactory performance and to capitalize on potential performance improvement opportunities; follows up with DMOs, AHMOs and/or AHCs on admission and compliance issues regularly;

(C)   Performs Monthly analyses in order to provide reports on status of the hospitalization implementation and deviation from the established plan to assist management decision making;•••••••••

(D)  In coordination with Chief Field Health Programme, develops the annual hospitalization strategy in line with the needs of Palestine Refugees; this includes defining eligibility criteria, scope of provided services, negotiating prices, finalized contracts etc.;

(E)   Coordinates with• DMOs, AHMOs and/or AHCs on:

(i)   Receiving and investigating complaints from UNRWA-referred patients and solving their problems with hospitals;

(ii)  Conducting patient satisfaction interviews and surveys and• reporting findings, with recommendations for improvement, to Chief Field Health Programme;

(iii) Ensures the implementation of department policies, procedures, and processes across Lebanon Field and monitors adherence; recommends improvements to departmental policy where necessary;

(F)   Liaises and maintains contacts with the respective NGOs, community leaders, governmental and municipal organizations and other bodies to enhance cross-functional responses to health needs;

(G)  Performs such other duties as may be assigned.



(A)   Academic and Professional

(i)     A medical degree from a recognized university;

(ii)    An advanced degree in public health with the focus on hospital administration or health care management;

(iii)   A valid governmental license to practice medicine in the country of duty station where applicable

(B)• Experience

At least eight years of satisfactory professional working experience in public health administration of which three should have been in at least mid-level managerial role.

(C)• Language

•Excellent command of written and spoken English and Arabic.

(D) •Competencies

(i)       Excellent analytical skills, including the ability to interpret medical information/data, and to contribute to policy formulation;

(ii)     Strong communication skills, including the ability to present technical information to different target audiences in a clear and concise manner;

(iii)    Ability to negotiate contracts with health facilities for the provision of hospitalization services;

(iv)   Management skills, including the ability to deal with administrative issues and supervise staff;

(v)     Good decision making, conflict resolution and problem solving skills;

(vi)   Ability to establish relationships with stakeholders and other concerned parties;

(vii)  •Ability to establish priorities and to plan, coordinate, follow up and monitor own work;

(viii)Good computer skills;•

(ix)   Ability to work under pressure.


(i)          Professional experience of working in medical insurance or other field establishing, negotiating and managing contracts with medical providers, as well as managing claims administration;•

(ii)        Professional experience in developing countries and in project management of multi- functional projects;

(iii)    •Knowledge of UNRWA, in general and Health services, in particular;

(iv)   •Proficiency in standard PC applications used by the Agency.


Salary: Monthly basic salary L.L. 3,798,780

Contract Duration: Fixed term-Three years

Holidays: 30 days annual leave••••••••••••••••••••••••••••••••••••••••• •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Dependency allowance: Dependent spouse: L.L 60,000 per month•••• Dependent child: L.L 33,000 per month

Pension:• Provident Fund contribution


Candidates with an equivalent combination of relevant academic qualifications, professional training and progressive work experience may also be considered.

•• •••••••••••


The Recruitment process is based on the Agency's strategy to obtain the best qualified and suitable employees through a competitive recruitment process. After the deadline for receiving applications, all applications will be reviewed by the Human Resources Office and the Hiring Department.  Only Short-listed candidates who fully meet the required criteria shall be contacted and undergo technical/practical tests and the candidates with the highest passing scores will then be invited to interview (see "Technical and Practical Tests Required" below). An absence from tests or interviews will be considered automatically as a withdrawal from the recruitment process. The final recommendation for selection is based on the test results, interview assessment, Agency priorities and needs and the candidates' profiles. For all posts, the weight allocated for the technical/practical tests (listed below) is 60% and for the interview is 40%.  ملاحظة: سيتم الاتصال فقط بالمتقدمين الذين يستوفون الشروط المطلوبة للوظيفة..

During and after the completion of the recruitment process, candidate's request for review will be considered and looked into within 48 hours from the formal notification by UNRWA, request received after that will be ignored.


UNRWA is an equal opportunity employer and welcomes applications equally from men and women. It is Agency Policy to give full consideration to qualified disabled candidates whose disability does not impact their ability to perform the duties and responsibilities of the post.

As a member of the United Nations system, UNRWA maintains a close relatives' policy.• In this regard, if a candidate has a close relative (mother, father, brother, sister, son or daughter) who is already employed by the Agency, he/she can only be employed if the Agency is unable to find another suitable candidate.

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking working environment.

الأونروا هي منظمة تابعة للأمم المتحدة، وهي منظمة تفترض من موظفيها الالتزام بأعلى معايير الاستقامة والحياد والنزاهة. ويشمل ذلك احترام مبادئ حقوق الإنسان واحترام التنوع وتبني الوسائل غير العنيفة في حل كافة أشكال النزاعات.  المتوقع من موظفي الأونروا أن يقوموا بدعم هذه القيم في كافة الأوقات، سواء في أماكن العمل أم خارجه. إن أولئك الأشخاص الذين يتمتعون بالالتزام الكامل وغير المشروط بهذه القيم هم فقط الذين ينبغي أن يتقدموا بطلباتهم للعمل لدى الأونروا. الأنروا هي بيئه عمل لا يسمح فيها بالتدخين.

Where there are two or more equally qualified candidates, selection preference will normally be given to internal candidates, Palestine Refugees and candidates of the under-represented gender. The Agency maintains the discretion to fill future vacancies for this position from the roster without re-advertising the vacancy.

As an Area post, preference will be given to local candidates already based in the duty station of the post


Short-listed candidates will sit for two tests:

Written technical test (100%). Computer Test Pass/Fail (Intermediate Level: MS Word and MS Excel)

•• The top 05 scoring candidates, in the technical test given that i) none have scored less than 50%, and ii) non have failed the computer test, will be invited for an interview.


If you have the skills and experience required above, and want to make an active and lasting contribution to improving the lives of Palestine refugees, then register on by creating a personal profile and completing the UNRWA Personal History Form; it is the responsibility of the candidates (internal and external) to make sure that their Personal History Form is duly completed with the needed information before they apply as amendments to the Form will not be accepted after the deadline of the vacancy announcement. Only applications received through this website will be considered and the system will not allow applications after the deadline. Please note that UNRWA only accepts degrees from accredited educational institutions. Candidates may also be invited to take a technical exam in order further evaluate their qualifications for the post. Due to a high volume of applications received, only short-listed applicants will be contacted –"سيتم الإتصال فقط بالأشخاص الذين تنطبق عليهم متطلبات الوظيفة". The United Nations does not charge a fee at any stage of the recruitment process. The United Nations does not concern itself with information on bank accounts. For further information in how to apply for a post, please visit the following link:

For any queries please send an email to: Please apply as requested above, do not send your CV To this email address, all cvs sent to this email address will be automatically ignored. يرجى تقديم الطلبات حسب التعليمات اعلاها وعدم ارسال السيرة الذاتية الى هذا البريد الالكتروني, سيتم تجاهل السير الذاتية التي ترسل الى هذا العنوان تلقائيا. Or contact the recruitment unit on 009611830403.

Date of issue: 24 October 2017

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Nepalgunj (Nepal)
  • Grade: Mid/Senior - Internationally recruited position - Mid/Senior level
  • Occupational Groups:
    • Public Health and Health Service
    • Managerial positions
  • Closing Date: 2017-11-13

What does it mean?

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