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Information Comm. Technology Assistant, GS6, Ankara, Turkey (Internal Vacancy)

Ankara

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Ankara
  • Grade: Administrative support - GS-6, General Service - No need for Higher Education - Locally recruited position
  • Occupational Groups:
    • Administrative support
    • Communication and Public Information
    • Information Technology and Computer Science
  • Closing Date: Closed

If you would like to make an active and lasting contribution to build a better world for children, we are sourcing for a talented Information Comm. Technology Assistant like you to join our team.

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Purpose of the Position

Under the direct supervision of Information and Communication Technology (ICT) Officer, the ICT Assistant provide technical, operations and procedural support of all computer and related equipment and end-user services in the implementation, maintenance and improvement of information management, systems, procedures and activities of the office.  Also act as an ICT maintenance technician for the office.

Key Accountabilities and Duties & Tasks

Summary of key functions/accountabilities:

 

  • Install and maintain ICT hardware equipment and software application. Support technical operation of office-wide computer applications. Provide hardware/software technical support and assistance to all end users. Identify problems and perform maintenance o servers, desktops, printers, scanners, external portable disks, flash drives, power supplies and other computer equipment.
  • Install and maintain the office data and telephone voice network. This involves administering user access to the network, network security, remote access via Citrix, wireless Internet access and troubleshooting hardware or software problems experienced on the network, firewall, QoS, router communications, fax and telephone voice systems. Maintain system log files or logbooks.
  • Install, maintain and administer emergency and security telecommunications including electrical power sources as part of the overall UNICEF emergency response. This involves installation and programming of BGAN satellite terminals, satellite phones, VHF/HF radio systems (base, mobile in vehicles, handled units), emergency power sources, and VSAT satellite terminal when required.
  • Assist in the assessment of emergency telecommunications in the affected areas and from responding humanitarian actors on the ground. Assist UNICEF staff in the effective use of emergency/security telecommunications equipment and provide user orientation. Coordinate with and provide technical support to the IASC emergency telecommunications cluster when required.
  • Maintain critical facilities in the server area and secure structured network cabling systems. This also involves regular maintenance and tests of electrical power sources (on-site generator and solar power pael), emergency lighting, ventilation and air-conditioning.
  • Update and conduct tests of business continuity or disaster recovery procedures in case of fail- over or recovery scenarios of critical IT and telecommunications systems. Conduct regular radio check for all staff and telecomm tree exercise.
  • Create systems documentation including sysadmin and user procedures. Maintain inventory of all hardware/network/telecom equipment and software. Administer IT archives, software disks, manuals, documentation, back-up tapes and IT consumable supplies within the Zone Office.
  • Liaise with local suppliers on repair and maintenance of computer hardware/network/telecom equipment. Ensure repaired hardware and software are checked and returned properly. Assist in maintaining contact with service contractor and keep track on follow-up action or progress of services.

To qualify as a Champion for every Child you will have

  • Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration or computer related certification (e.g., Prince2 Certification, ITIL Foundation Certification or equivalent customer support certification).

    Computer literacy and ability to effectively use standard office software, tools and technologies.

  • Six years practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools. Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing ICT support to remote field offices in developing countries an asset.

    Work experience in emergencies.

  • Fluency in English and in Turkish required. Working knowledge of another UN language would be an asset

For every Child, you demonstrate

Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

In addition, the following functional competencies will be required:

  • Analyzing (II)
  • Applying technical expertise (II)
  • Planning and organizing (II)
  • Following Instructions and Procedures (II)

 To view our competency framework, please click here

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

This vacancy is open for local UN staff members holding a permanent, continuing or fixed-term appointment.

This vacancy is now closed.
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