Information Comm. Technology Manager, (P-4), Kampala, Uganda

The ICT Manager (Level 4) reports to the Chief of Operations in large and complex offices with a broad range of projects and several field/zone offices, with a technical reporting line to the Regional Chief of ICT.

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

For every child, a new idea

Based on the established policies, guidelines and service level agreements (SLAs), the purpose of the incumbent role is to exercise a large scope of ICT  functional accountability and internally manage complex ICT systems and operations and externally enhance collaboration and capacity building; improve the delivery of results and knowledge management; build business relationships and foster innovation.

How can you make a difference? 

1.Manage ICT function and provide technical and operational support:

1.1.Manage ICT and supervise Staff to enable the implementation of corporate ICT priorities, solutions and services;

1.2.Prepare ICT related plans, budget, set priorities and performance indicators as well as yearend assessment, reviews and reporting;

1.3.Safeguard the physical and logical security and safety of ICT environment and infrastructure;

1.4.Provide quality assurance of projects and activities in accordance with ICT functional accountabilities

1.5.Monitor risks and threats to ICT environment or infrastructure and take appropriate action;

1.6.Manage compliance and escalate exceptions (proactive) and deviations (reactive);

1.7.Manage ICT-related communication materials internally, from NYHQ, GSSC or regional office;

1.8.Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;

1.9.Act as UNICEF focal point for inter-agency activities;

1.10.Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

1.11.Validate the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, drones, etc…

2.Enhance governance, collaboration, build relationships and capacity:

2.1.Participate in office management –CMT, operations and programme meetings to exercise the functional accountabilities of the ICT function;

2.2.Represent UNICEF ICT in inter-agency functions;

2.3.Support counterparts and implementing partners to build capacity and nurture independence;

2.4.Engage with programme sections, counterparts and implementing partners to form :technical and business reference groups” to identify, analyze, research and promote innovative and viable solutions;

2.5.Assist in oversight, assessment and audit of vendors, counterparts and implementing partners

2.6.Assist in the promotion of creativity and innovative thinking to re-engineer work processes and make the best use of technology within and outside UNICEF;

2.7.Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;

2.8.Conduct oversight of providers and third-parties of ICT-related services and products to programme;

2.9.Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results;

2.10.Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….

3.Improve the delivery of results:

3.1.Build and strengthen relationships with counterparts, i.e., government, sister United Nations agencies, international nonprofit organizations (INGOs) and Civil Society Organizations (CSOs);

3.2.Promote the use of collaboration tools for knowledge management, capacity building and preserving institutional memory;

3.3.Lead the implementation of eTools and facilitate training workshops or clinics;

3.4.Work closely to facilitate HACT implementation with partnership managers, programme and operations staff;

3.5.Collaborate with the Risk Focal Point the risks and opportunities inclusion in the risk register and support stakeholders to address them;

3.6.Liaise with HQs, RO and other CO to share knowledge, experience; discuss opportunities and risks for the improved delivery of results;

3.7.Represent UNICEF ICT in One UN, Delivering as One and other UN reform initiatives.

3.8.Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;

3.9.Facilitate project management methodologies trainings and support the application by staff, counterparts and implementing partners;

3.10.Participate in person or remotely in UNICEF global, regional or country offices events and discussions to contribute results based management/programming.

4.Foster innovation:

4.1.Promote creativity and innovative thinking to re-engineer work processes and make the best use of technology within and outside UNICEF;

4.2.Evaluate innovation initiatives potential opportunities and possible risks to improve productivity, efficiency and effectiveness and share with senior management, regional office, ITSS and Innovation Division;

4.3.Establish a local governance board for the formal review and assessment of local innovation initiatives;

4.4.Ensure exist strategies are incorporated in all innovation initiatives prior to approval;

4.5.Implement approved innovative projects such as eTools, RapidPro, Ureport, etc…

4.6.Support counterparts and implementing partners to implement approved innovation initiatives;

4.7.Facilitate TED-like events inviting local and international scholars, CEOs and technology gurus;

4.8.Connect academia to innovation opportunities, i.e., vocational schools, colleges and universities;

4.9.Work closely with Communication to promote to local philanthropists the benefits and rewards of innovation for their active participation, support and funding;

4.10. Engage the private sector to maximize the use of corporate social responsibility (CSR) resources for no-cost innovation initiatives, e.g., bulk telecommunications services at low cost or free during periods of under-utilized resources.

4.11. Provide technical leadership to the programme team in the consolidation and scaling up of ICT-based innovations;

4.12. Support programme and supply teams with technical assessment of T4D consultants (CRC technical evaluation);

4.13. Continuously upgrade the existing T4D-related systems and identify, in close collaboration with the programme team, opportunities to introduce more ICT-based innovations (new e-tools) to maximize results for children.

4.14. Provide inter-sectoral coordination of the office's T4D-related initiatives. 

To qualify as an advocate for every child you will have…

Education: An Advanced University Degree in computer science, software engineering, information technology management, business administration or other related social science field.*

*A first University Degree in a relevant field combined with ten years of professional experience may be accepted in lieu of an Advanced University Degree.

Experience: A minimum of eight years of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.

Technical Competencies: Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analysis, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming

Language Requirements: Fluency in English is required. Knowledge of another official UN language is an asset.

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

Functional competencies are: 

• Analyzing;
• Applying Technical Expertise;
• Formulating Strategies and Concepts;
• Leading and Supervising;
• Planning and Organizing; 

This position is classified as “rotational” which means the incumbent is expected to rotate to another duty station upon completion of their tour of duty,

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.