ICLA Team Leader "Nationals Only" - Jordan

                                                                    Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

The Team Leader at NRC’s Information, Counseling and Legal Assistance (ICLA) programme manages, supervises and supports a dynamic team of field staff that provide Syrian and Jordanian beneficiaries with information and counseling services on various topics (including legal and civil documentation, housing, land and property rights and work rights) during outreach and at NRC offices.

Generic responsibilities:

• Ensures compliance with NRC policies, Core Competency tools, handbooks and guidelines.
• Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team member’s performance.
• Develops quarterly activity plans with the assigned team.
• Oversees the progress of the team activities and ensures they are implemented conform planning, quality standards, budget and (donor) guidelines.
• Supports assigned staff in their professional development, identifies training needs and supports staff to achieve the objectives defined in their learning development plans.
• Identifies, analyses and evaluates key processes and gaps in the implementation of the team activities and makes recommendations for improvement. 

Specific responsibilities

• Ensures compliance with NRC policies, Core Competency tools, handbooks and guidelines.
• Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team member’s performance.
• Develops quarterly activity plans with the assigned team.
• Oversees the progress of the team activities and ensures they are implemented conform planning, quality standards, budget and (donor) guidelines.
• Supports assigned staff in their professional development, identifies training needs and supports staff to achieve the objectives defined in their learning development plans.
• Identifies, analyses and evaluates key processes and gaps in the implementation of the team activities and makes recommendations for improvement. 

Our Ideal Candidate:

We are looking for university graduate from a relevant field, with minimum two year of working experience in counseling and/or paralegal, empowerment, protection programming. Knowledge about displacement context in Jordan, experience in case work/ case management, knowledge about data management and proficiency with MS Office tools, demonstrated leadership skills,  fluency in Arabic and English, both written and verbal are required.

We are particularly looking for a positive individual with strong communication and interpersonal skills, who can build trust and confidently navigate both internally and externally at different levels, to have the ability to analyze data and trends for informed decisions and Capacity building skills.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early as applications will be screened as received and position will close once a suitable candidate is identified.

Contract period: 12 months

Salary/benefits: 1347 JOD (subject to social security and Income tax)

Duty station: Irbid

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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