Chief Information Officer

OBJECTIVES OF THE PROGRAMME

The mission of the Department of Information Management and Technology (IMT) is to connect people and allow free exchange of information and knowledge through reliable and relevant IT services in support of WHO's health mandate. The department leads all WHO IT teams globally in ensuring IT modernization, cost efficiencies through savings, increased staff productivity, harmonization across the Organization whilst being supported by performance monitoring and reporting processes. Services which are common to all WHO offices are standardized, operated, and supported from a central yet cost-effective location. The business model requires leadership, close collaboration and active engagement with key stakeholders both in Headquarters and in the Regions.

DESCRIPTION OF DUTIES

1) Responsible for setting and maintaining the Vision and Direction of the IMT Department in Headquarters. Ensure that the IMT Department effectively adheres to the Design-Build-Operate model.

2) Develop and implement both the HQ and Global Information, Communication and Technology (ICT) strategies, technology roadmaps, policies, processes, and standards while also ensuring alignment with regional IT. Implement the harmonized (shared service model) approach across WHO that will promote cost effective yet standard services and improve service levels.

3) Represent the IT function within the overall program resource management process of WHO and actively manage the operational plans, funds, resources, and expenses of the IT function. Manage multi-million dollar outsourcing contracts for managed services in the areas of networks, platforms, hosting, and application support that have far reaching impact beyond Headquarters.

4) Identify and analyze the Organization's global needs for information technology and communications services and systems and setting a relevant and cost effective strategic direction for IT inclusive of negotiated priorities IT.

5) Ensure that timely IT Emergency Response Procedures are carried out, regularly monitored, updated and reported in the area of responsibility; ensure that WHO preparedness actions complement inter-agency efforts.

6) Establish and report on IT Governance and performance at the regional and global level. Report to both senior management and to the governing bodies on the performance and status of the IT function.

7) Manage the lifecycle, support, and major transformation/evolution of WHO's global ERP system and its allied systems. Additionally, lead the implementation of global initiatives in the areas of new technologies and relevant disciplines such as but not limited to\: unified communications, cloud services, service/solution consolidation, security, business continuity planning, IT service continuity, portfolio/project management, service management, account management, and performance management.

8) Provide leadership for the innovation, awareness and adoption of new tools and technology-enable work practices that will improve productivity and effectiveness.

9) Responsible for the organization, management, operation, and performance of the IMT Department in areas of relevant services, quality of service delivery, cost-effectiveness, and customer satisfaction.

10) Provide leadership and direction, coach and manage the staff of the IMT Department, directly and through subordinate managers, ensuring an enabling environment to support and facilitate team members to take responsibility and build a sense of ownership through clearly defined roles and objectives, encouraging a strong accountability framework for actions and responses.

11) Build a strong global team, and evaluate the overall performance of global IT against agreed objectives, service level agreements, or business outcomes. Accountable for the delivery of results in accordance with agreed commitments.

12) Seek efficiency and effectiveness in all aspects of ICT, including through collaboration with other agencies and organizations. Represent WHO in UN-system coordinating bodies.

13) Provide authoritative advice on IT direction, best practices, and ongoing recommendations for major investments in advanced information technology to senior management.

REQUIRED QUALIFICATIONS

Education

Essential\:

An advanced university degree (Master's levelor above) in Business Administration, Information Technology, Computer Science, Engineering or related discipline.
Desirable\:

Further training in one or more of the following would be an advantage\: Quality management, Organizational management, Performance management.

Certification in Lean Six Sigma.

Experience

Essential\:

A minimum of 15 years of experience in the area of IT and or Administration. Within this experience at least 10 years either as a head of IT, or administration encompassing overall responsibility for IT, in a large-scale, global multinational or intergovernmental organization, successfully working with or managing large teams of highly qualified and professional staff with different skills, disciplines, cultures and backgrounds, including\:

Proven experience of effectively leading and managing large, diverse, multi-cultural teams and creating and developing an empowering environment.

Proven experience of, and directly responsible for managing multi-million dollar IT budgets (greater than USD 10 million).

Proven experience of, and directly responsible for managing large and multiple teams of IT professionals geographically separated over various time zones. 

Proven experience of, and directly responsible for managing multi-million dollar IT outsourcing contracts (locally and globally) for services, ensuring quality and cost effectiveness.

Proven experience of, and directly responsible for all IT service continuity and performance within an organization.

Proven experience of, and directly responsible for implementing global or shared IT solutions across an organization whilst also using standard frameworks in project and service management.

Demonstrated experience and directly responsible for managing a global ERP solution and an ERP global transformation project.

Proven ability to lead, influence and collaborate with other teams outside of a department, such as, but not limited to IT teams in regional/off-site offices and other key stakeholder business groups, to promote the IT agenda within the organization.
Desirable\:

Experience in implementing new technological solutions such as cloud services.

Experience in establishing and utilizing a central Program/Project Management Office.

Skills

Advanced knowledge of IT strategic development and implementation of vision across an organization.

Excellent managerial skills, empathy and judgment.

Proven ability to guide and motivate internal teams and inspire external teams to work collaboratively for the good of the Organization

Ability to listen.

Excellent organizational capability well versed in program, project, and general management.

Very strong knowledge of the management of ICT operations, development and support.

Able to develop and strengthen internal and external partnerships to ensure the success of the IT strategic direction.

Highly advanced negotiation skills.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Building and promoting partnerships across the organization and beyond
Ensuring the effective use of resources
Creating an empowering and motivating environment

Use of Language Skills

Essential\: Expert knowledge of English.
Desirable\: Intermediate knowledge of French.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position is made up of two components which are the net base salary and the post adjustment multiplier for the duty station.  In this case, the annual amount including both components starts at USD 198,549 (subject to mandatory deductions for pension contributions and health insurance, as applicable, and is not normally subject to taxation.)  The annual post adjustment multiplier for Geneva currently amounts to USD 91,399, and is subject to change on a monthly basis - however, transitional measures currently apply due to possible adjustments expected in early 2018 for the Geneva duty station. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit\: http\://www.who.int.

• WHO is committed to workforce diversity.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO has a mobility policy which can be found at the following link\: http\://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  
  
• May be subject to special selection procedures.