Business Analyst SHI and PEN

OBJECTIVES OF THE PROGRAMME

The Department of Finance ensures that the financial management framework provides the required financial controls, reporting systems and procedures to meet the Organization's needs. It is therefore responsible for WHO's accounting policy and systems, corporate accounting, financial reporting, income and expenditure, donor accounting and reporting and treasury management policies. The Department of Finance has also the responsibility for insurance and pension services including administration of operations and risk management relating to staff and other financial risks.

DESCRIPTION OF DUTIES

- Ensure user's requests are captured, monitored and dealt with in an efficient and timely manner;

- Analyse and identify the root cause of issues in an efficient and timely manner;

- Document and translate solutions into functional or reporting requirements and technical specifications;

- Provide guidance to users about processes execution;

- Provide product administration, including monitor data interface execution and perform appropriate actions;

- Work with business owners, and business process analysts, to implement product specific support strategy, including maintenance plan and operation schedule;

- Liaise with other IMT units in HQ to assure quality support of products and timely problem resolution, e.g., database administrators, demand management, and other infrastructure services;

- Participate in the design, development, and testing of new modules, facilities, and interfaces for the SHI, Pension, and other IPS systems;

- Participate in the testing and implementation of change management related activities in collaboration with IPS and IMT;

- Participate in infrastructure improvement projects such as database server migration, disaster recovery testing, GSM compliance testing, etc;

- Keep abreast of and evaluate new technologies and tools that could potentially improve the products in the assigned domains;

- Perform all other related duties as required by the supervisor.

REQUIRED QUALIFICATIONS

Education

Essential\: A first-level university degree Business, Management, Information Systems, Social Science or related field.
Desirable\: Training in information systems applications.

Experience

Essential\: A minimum of two years experience in planning, design, development, implementation and maintenance of management information systems or related area.

Experience working in the insurance industry.
Desirable\: Experience in WHO, the United Nations System or another international organization.

Experience working in an ICT support related function, with hands on working knowledge of software development using any IDE/programming language, Transact-SQL, and Microsoft SQL Server. 

Experience in Application/Product management, Systems Analysis and Requirement Documentation.

Proven experience in application development and product support.

Skills

- Applied knowledge in the area of Staff Health Insurance and Pension of the UN system.

- Applied knowledge in the area of public sector Human Resources, Payroll and Staff Benefits.

- Capable of prioritizing own workload in a high pressure and time constrained environment.

- Quality focused with excellent attention to detail.

- Analysis and troubleshooting skills, with aptitude/sound judgment for creative problem solving.

- Customer focused with excellent oral and written communication skills.

- Positive attitude to learn new skills and adapt to newer technologies.

- Thorough understanding of the application development life cycle, as well as data and system modeling.

- Excellent knowledge of object-oriented programming, client-server architecture, and relational database systems.

- Ability to work well as part of a team in a multicultural environment.

- Ability to provide advanced product coaching and resolve complex user support requests.

- The incumbent has a high degree of knowledge in health insurance, pension, and other administrative systems.

- The incumbent has applied knowledge of the Oracle basedsystems, especially in the areas of HR, PAY and CPP.

- Excellent knowledge of PowerBuilder, SQL Server databases, Transact-SQL, SSIS packages, SQL Reporting Services.

- Excellent knowledge of MS Office products, MS Access and Visual Basic for Applications (VBA).

- Applied knowledge of MS SharePoint, and Business Intelligence tools such as Tableau and Oracle BI, Nintex.

- Applied knowledge of various web application development technologies such as .NET, JAVA, HTML, PHP, web language etc.

- Work with minimal guidance and little supervision.

- Excellent interpersonal skills with the ability to think and act quickly, sometimes under pressure, and yet remain meticulous, courteous and make good judgments.

- Readiness to comply with and adapt to policy and procedural changes.

- Commitment to service quality, a good customer orientation and a willingness to help others.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Moving forward in a changing environment
Producing results

Use of Language Skills

Essential\: Expert knowledge of English.
Desirable\: Intermediate knowledge of French.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 46,026 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3260 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit\: http\://www.who.int.

• WHO is committed to workforce diversity.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO has a mobility policy which can be found at the following link\: http\://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

• For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220./ul>