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Shelter Officer - Incentive Labour "Internals Only" - Jordan

Za'atari Refugee Camp

  • Organization: NRC - Norwegian Refugee Council
  • Location: Za'atari Refugee Camp
  • Grade: Mid/Senior level - Mid/Senior - Internationally recruited position
  • Occupational Groups:
    • Labour Market Policy
    • Emergency Aid and Response
    • Camp Managment
    • Protection Officer (Refugee)
    • Human Settlements (Shelter, Housing, Land, Property)
  • Closing Date: Closed


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

The Incentive Labour Support Officer will manage the Cash for Work (CfW) volunteer rotation for the Camp shelter units, ensuring a coordinated, transparent, fair and efficient process maximizing the number of opportunities available to beneficiaries under the CfW scheme.

Generic responsibilities:

  • Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team members performance.Or Provides direction, assigns tasks and gives instructions to daily labours and/or contractors and evaluates individual performance.
  • Supports the assigned staff in their professional development, identifies training needs, supports staff to achieve the objectives defined in their learning development plans.
  • Monitors the progress of the activities of  assigned staff and ensures they are implemented conform planning and quality standards.
  • Develops with the assigned team, Monthly activity plans
  • Ensures compliance with NRC policies CC tools, handbooks and guidelines.
  • Provides CC technical support in implementation activities.
  • Identify, analyse and evaluate processes and gaps in the implementation of activities and make recommendations for improvement. 

Specific responsibilities:

  • Overall responsibility for the coordination with the relevant partners for the recruitment and follow up of CfW volunteers.
  • Oversee and lead the application of NRC’s CfW Policy and UNHCR’s CfW SOPs.
  • Communicate and coordinate with UNHCR regarding CfW related matters.
  • Attend CfW relevant meetings.
  • Follow up with NRC units regarding CfW SOP implementation and make sure that NRC’s CfW Policy is up to date.
  • Coordinate with Occupational Health and Safety Technical Officer regarding any CfW related matters.
  • Refer any complaints from CfW volunteers to designated accountability staff member.
  • Actively participate in the coordination effort at camp level to improve the CfW processes.
  • Ensure with the support of the M&E, all CfW volunteers go through exit interviews.
  • Follow up with the various units on the provision of access to basic facilities to CfW volunteers in NRC's sites.
  • Oversees the rotation management process according to NRC CfW policy.
  • Compile monthly reports and conduct analysis on CfW enrolment.
  • Oversee and help manage the service agreements for all CfW volunteers.

Our Ideal Candidate:

We are looking for a university graduate with a minimum of two years previous experience in relevant field. Experience working in complex and volatile contexts, experience of coordinating with partners and working in an inter-organizational, experience of working in recruitment and to have Moderate English Language level (Business English is a plus).

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period: Through 31st of December 2017 (renewable based on funds and performance)

Salary/benefits: 1024 JOD (subject to social security)

Duty station:      Za'atari Camp 

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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This vacancy is now closed.