Administrative Assistant, UNV Regional Office



The UNV Regional Offices (RO) provide oversight and strategic guidance to the UNV Field Units in their respective geographical assignments and are mainly accountable for the placement of UN Volunteers mobilized for UN Agencies, Funds, and Programmes focused on peace, development and humanitarian needs. Furthermore, the Regional Offices represent, and strategically position, UNV and bring UNV’s services and solutions closer to its partners from governments, UN entities, civil society and private sector. The Regional Offices also lead in scoping and delivering UNV’s advisory service offer on volunteer infrastructure. 
Reporting to the Manager, Regional Office, the Administrative Assistant provides administrative and logistical support to the Regional Office, including assistance to its Field Units (FU), as required.  She/he maintains close working relations with internal clients in the region as well as with UNDP and UN Agencies’ staff, and UNV’s relevant headquarters units for administrative support and coordination purposes. She/he takes on additional operational tasks as assigned by the Regional Manager to support the interests of UNV in the region under the guidance of the organization’s Strategic Framework.

Duties and Responsibilities

Provision of administrative and logistical support services

·  Provide administrative and operational support services to the Regional Office;

·   Prepare routine correspondence and reports in accordance with standard internal procedures;

·  Support the Regional Manager in the preparation, oversight, and maintenance of the RO’s budget, including allocations to Field Units (FU) such as Programme Officer Empowerment Mechanism (POEM) and Field Unit Monitoring Travel (FUMT);

·  Maintain administrative control records such as commitments and expenditures. Prepare system-driven reports as required:

· Compile basic documentation, such as statistical data on volunteer mobilization, for the region as an input into corporate exercises;

· Support with protocol matters, registration of staff, coordination with local authorities, space management for special events and other administrative and logistical matters;

· Maintain and classify general office files and keep information and reference material in a manner that allows easy reference and retrieval.  Collect and distribute incoming and outgoing mail and maintain accurate tracking;

·  Act as leave monitor for the RO personnel;

  • In cases where there is no UNV Field Unit in the country where the RO is located, support recruitment and other administrative needs of volunteers for the given country.

Support to procurement, assets management and event activities

·  Perform Atlas role required for contracting and procurement functions;

·   Assist in procurement processes by preparing requisitions and checking their completeness and authorization/documentary support to ensure that specifications, budget provisions and all other requirements are in order;  

·   Coordinate assets management in the Regional Office and ensure timely preparation and submission of periodic inventory reports, including physical verification of inventory items;

  • Act as administrative and logistical focal point for the organization of RO-led workshops, retreats and other events including financial budgeting, identification of procurement needs and initiates procurement action.

Travel management processes

·  Process travel requests, as per relevant procedures, including in Atlas. Ensure availability of budget according to Chart of Account as well as competitive price from travel provider;

·  Provide information to staff on travel, including entitlements, travel route and hotel arrangement. Support arrangements for security clearance when required;

·  Process travel authorization and travel claims in line with travel entitlements for staff, consultants, participants to RO events, etc., ensuring that travel arrangements adhere to established regulations and rules and related procurement policies;

·  Process requests for visas for all UNV travelers, as well as hotel reservations and requests for Resident Permit and Diplomatic Identification Card for international staff. Process application and renewal of UN Laissez-Passer for UNV staff.


IV. Competencies and Selection Criteria
Description of Competency at Level Required
Ability to make new and useful ideas work
Level 2: Analyzes complex technical materials (including data) and makes concise, relevant recommendations
Ability to persuade others to follow
Level 2: Proactively identifies new opportunities and challenges
People Management
Ability to improve performance and satisfaction
Level 2: Takes ownership of responsibilities
Ability to listen, adapt, persuade and transform
Level 2: Understands, explains and shares information on assigned tasks with accuracy and clarity
Ability to get things done while exercising good judgement
Level 2: Meets goals and timelines for delivery of products or services;
Office Administration
Ability to manage day-to-day office activities (including but not limited to travel management, facilities and asset management, policy and procedures maintenance) to meet operational needs
Level 2: Execute & Learn: Execute & Learn: Perform defined tasks
Operational Efficiency
Ability to identify and execute opportunities to improve operational efficiency
Level 2: Execute & Learn: Performs defined tasks efficiently and deepens knowledge of area of work
Ability to acquire goods, services or works from an outside external source
Level 2:Execute & Learn:Performs defined tasks efficiently and deepens knowledge of area of work
Quality Assurance
Ability to perform administrative and procedural activities to ensure that quality requirements and goals are fulfilled
Level 2: Technical Assistance: Performs defined tasks efficiently and deepens knowledge of area of work
Relationship Management 
Ability to engage and foster strategic partnerships with other parties, inter-agency coordination and forge productive working relationships
Level 2: Execute & Learn: Performs defined tasks efficiently and deepens knowledge of area of work
Knowledge Management
Ability to capture, develop, share and effectively use information and knowledge Level 2: Execute & Learn:Performs defined tasks efficiently and deepens knowledge of area of work

Required Skills and Experience

• Secondary education;  
• Certification in administration, accounting or finance is highly desirable.
• 5 years of relevant experience in administration support services. 
Language Requirements:
• Fluency in English and in the official UN language of the Regional Office;
• Proficiency in another official UN language is an asset.
• Proficiency in the use of computers and office software packages (ERP, MS Word, Excel, PowerPoint, etc.);
• Knowledge of web-based management systems is highly desirable.


Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: UNDP - United Nations Development Programme
  • Location: Amman
  • Grade: GS-5, General Service - No need for Higher Education - Locally recruited position - Administrative support
  • Occupational Groups:
    • Operations and Administrations
    • Administrative support
  • Closing Date: 2017-12-21

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