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ICT Specialist - Systems Integrator (P3), #103481, PFP - Geneva, Switzerland

Geneva (Switzerland)

The ICT Specialist (System Integrator) reports to the Programmer Analyst with the Regional Chief of ICT as Second Reporting Officer. The PFP division aims to target ambitious goals in its 2018-21 strategic plan and the related business activities requires the intensive use of robust, modern, and well supported business applications. This post is based in Geneva, a Headquarter duty station, and is part of the ICT Applications Support Unit, which manages and supports the analysis of business requirements for applications, the identification or development, the implementation as well as the operations of business application solutions.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated.

There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

You are invited to review the VA below and kindly express your interest should you wish to be considered and deem yourself as meeting the required qualifications indicated below. We look forward to reviewing your candidature.

For every child, a geographically mobile & diverse workforce

The ICT Specialist (System Integrator) reports to the Programmer Analyst with the Regional Chief of ICT as Second Reporting Officer.
The Private Fundraising and Partnerships (PFP) division aims to target ambitious goals in its 2018-21 strategic plan and the related business activities requires the intensive use of robust, modern, and well supported business applications. This post is based in Geneva, a Headquarter duty station, and is part of the ICT Applications Support Unit, which manages and supports the analysis of business requirements for applications, the identification or development, the implementation as well as the operations of business application solutions.

Based on the business strategies and workplans, established policies, guidelines and service level agreements, the incumbent is responsible for managing, coordinating and supporting the integration of large scale and complex information systems that support PFP’s business processes, collaboration, and management information to achieve the business objectives.

How can you make a difference?

1. Enhance the collaboration with PFP business owners and strategic partners, and manage the PFP business information architecture, the business applications framework and the business applications lifecycle
1.1. In consultation with business owners, develop and maintain of PFP business information architecture that defines the division's business information assets, sources and processes, structure and classification, relationship and dependencies, and association with application framework;
1.2. In consultation with business owners, develop and maintain the PFP business applications framework that maps out PFP line-of-business applications, purpose and capabilities, architecture and technology, resources and support, as well as governance and internal organization;
1.3. In coordination with the ICT-Geneva Applications Support Unit, develop and maintain standards and best fit criteria within the applications framework for new requirements for applications, or changes in existing applications;
1.4. In coordination with the ICT-Geneva Applications Support Unit, manage the applications lifecycle through evaluation of applications capability, applications value and operations and technological risks;
1.5. In coordination with the ICT-Geneva Applications Support Unit and ICTD-NYHQ , evaluate and review the lifecycle of legacy systems and manage the integration plan or develop retirement transition plan;

2. Lead the support to the planning, coordinating, and managing the system-level integration of PFP business applications
2.1. Develop and maintain the integration framework to provide the set of standards supporting the integration and interoperability between PFP business applications;
2.2. Perform gaps and overlaps analysis of the PFP business applications landscape and coordinate the development and validation of integrations requirements and integration plans;
2.3. Develop and maintain the integration strategy and maintaining system integrity by defining interfaces and requirements architecture
2.4. Manage the planning, quality assurance and implementation, as well as documentation of the integration plans and specifications;
2.5. Manage and maintain the integration technology components, monitor system capacity and performance, and ensure flow of information across applications;

3. Manage the technical support to the development, implementation and operations of Supporter Relationship Management supporting the business digital strategy, marketing and fundraising operations
3.1. Provide insights on the analysis of business needs and elaboration of functional requirements and quality attributes of the digital and CRM solutions;
3.2. Contribute to the design, development, implementation and provision of support to enable marketing, fundraising and relationship management through the CRM platform and related tools and applications;
3.3. Contribute to the technical implementation and provision of support to enable planning, reporting and monitoring PFP performances through the integrated PRM platform;
3.4. Manage compliance and escalate exceptions (proactive) and deviations (reactive) on project management and change management;
3.5. Ensure that organization standards as well as industry best practices are considered in the vendor and tool selection, information structure, information security, metadata, and system architecture;
3.6. Monitor and produce reports and insights on the system performance and perform usage statistics analysis ;
3.7. Monitor risks and threats to ICT environment or infrastructure and take appropriate action;
3.8. Manage ICT-related communication materials and applications documentation internally and for ICTD-NYHQ
3.9. Liaise with key resources and SMEs in ICTD-NYHQ and coordinate with the internal ICT team in defining the deployment plan and adoption strategy, and build support baselines;

4. Foster innovation
4.1. Promote creativity and innovative thinking to re-engineer work processes and make the best use of technology within PFP division, its National Committees and Country Offices partners ;
4.2. Explore potential opportunities and possible risks to improve productivity, efficiency and effectiveness in fundraising and partnership business, and share with business owners, PFP senior management and ICTD-NYHQ;
4.3. Coordinate with the Chief of ICTD-Geneva for the formal review and assessment of local innovation initiatives to the ICT Steering Committee;
4.4. Ensure existing strategies are incorporated in all innovation initiatives prior to approval;
4.5. Ensure approved innovative projects are considered first prior to prospecting or working on new projects;
4.6. Support counterparts and implementing partners to implement approved innovation initiatives;
4.7. Work closely with Communication to promote to local philanthropists the benefits and rewards of innovation for their active participation, support and funding;
4.8. Engage the private sector to maximize the use of corporate social responsibility (CSR) resources for no-cost innovation initiatives;

To qualify as an advocate for every child you will have…

Education:

Advanced University Degree in computer science, software engineering, information technology management, business administration or other related social science field.A first University Degree in a relevant field combined with seven years of professional experience may be accepted in lieu of an Advanced University Degree.

Theoretical foundation studies in Information Management with practical applications of Business Analysis, Database Management, System and Technology Integration, Applications Development, Cloud Computing, Information Systems Design, Project Management, Digital Innovation is desirable.

Experience:

A minimum of five years of professional experience in information technology management and business operations in a large international organization and/or corporation is required, including:
• Experience in systems integration techniques and tools, as well as experience in information architecture development is required
• Experience with business analysis techniques and tools, as well as experience in managing ICT projects and with vendors is required;
• Experience in donor management, marketing and fundraising activities and CRM processes in non-profit sector is an asset;
• Experience in documenting software requirements specifications and design description is an asset;

Experience in a UN organization is an asset including knowledge of UN/UNICEF’s rules, regulations and procedures.

Technical Competencies:

Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analysis, Information Security, ICT Audit and Risk Management, Software development methodology, tools and lifecycle;

Strong knowledge in CRM platforms, digital marketing and fundraising channels;

Advanced knowledge in systems integration technologies such as REST API, Web services (XML, WSDL, UDDI, SOAP etc.), and other related technologies,

Advanced knowledge of Salesforce services, MS Sharepoint, MS SQL, MS Azure Cloud, .Net Framework, other related cloud services;

Project Management Certification is an asset

ITIL Certificate or equivalent Customer Support Certification

Solid understanding of enterprise software management

Language Requirements:

Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset.

For every Child, you demonstrate…

Core Values

  • Commitment
  • Diversity and inclusion
  • Integrity

Core competencies

- Drive for Results (Level II)
- Communication (Level II)
- Working with People (Level II)

Functional Competencies

- Analyzing (Level II)
- Applying Technical Expertise (Level III)
- Formulating Strategies and Concepts (Level II)
- Planning and Organizing (Level II)

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please click here.

A majority of our positions are classified as “rotational,” which means the incumbent is expected to rotate to another duty station upon completion of their tour of duty.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Geneva (Switzerland)
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Information Technology and Computer Science
    • Public, Private Partnership
    • External Relations, Partnerships and Resource mobilization
  • Closing Date: 2018-11-21

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