Information Comm. Technology Assistant, (GS-6), Montevideo, Uruguay

Based on the established global strategies, policies, guidelines and service level agreements (SLAs), the objectives of this senior general services role are the following: •To support the implementation of ICT strategies and the introduction of new technologies. •To support the provision of ICT solutions and services to facilitate the delivery of results under guidance from the manager. •To provide technical, operational and procedural support to end users in the implementation of information management (systems, procedures and activities) in the Office and with external partners. •To perform in-house preventive maintenance and collaborate in the development and implementation of the Disaster Recovery Plan.

UNICEF works in 190 countries and territories to protect the rights of every child. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

For every child

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference?

Based on the established global strategies, policies, guidelines and service level agreements (SLAs), the objectives of this senior general services role are the following:

• To support the implementation of ICT strategies and the introduction of new technologies.
• To support the provision of ICT solutions and services to facilitate the delivery of results under guidance from the manager.
• To provide technical, operational and procedural support to end users in the implementation of information management (systems, procedures and activities) in the Office and with external partners.
• To perform in-house preventive maintenance and collaborate in the development and implementation of the Disaster Recovery Plan.

  We are looking for a dynamic and innovative ICT Assistant to support UNICEF’s Uruguay programmes in the following areas:

 Actively participate in the implementation of the ICT Global ICT Strategy. Based on the Strategy's pillars, identify solutions.

• Ensure compliance with corporate information management and technology standards, guidelines and   procedures for the CO technology environment.
• Provide input on the elaboration of internal policies and procedures on the use of ICT.
• Elaborate the content of internal ICT Standard Operating Procedures (SOPs), in consultation with the office's management.
• Develop and update the ICT Disaster Recovery Plan.
• Provide technical support to the use of the Enterprise Resource Planning System's (VISION’s) functionality for improved business results and improved client services.

Ensure efficient network administration, focusing on achievement of the following results:

• Operation of network utility procedures defining network users and security attributes, establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that desktop and network resources are protected from malicious virus attacks and follow SOP to counteract attacks.
• Trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Ensure off-site backup and backing up practices of end users.
• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.

• Timely LAN Infrastructure and Internet connectivity upgrade to meet organizational standards.

Arrange for the provision of web management services, focusing on achievement of the following results:

• Identification of opportunities and ways of converting business processes into web/SharePoint-based systems to address the issues of efficiency (office management system, knowledge management systems, etc.).
• Support in the updating and maintenance of the CO web site ensuring that the content is updated and meets organizational requirements.

Provide technical support, focusing on achievement of the following results:

• Provision of advice on and assistance in procurement of new equipment for the CO, provision of technical specifications and information on best options in both local and international markets, technical review of quotations and bids.
• Maintenance of an up-to-date inventory of the office's software and hardware.
• Monitor the quality of Enterprise Content Management (ECM) system and coordinate with the relevant colleagues in the Organization to resolve issues.

Get actively involved in facilitating knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and information sharing.
• Arrangement of training events for staff on ICT issues.
• Reporting of lessons learned and best practices in ICT.

• Sound contributions to knowledge networks and communities of practice.

To qualify as a champion for every child you will have:

• Secondary Education.  University Degree in Computer Science is desirable, but not a requirement. Microsoft Certified Professional (MCP) training is an asset.
• Five years solid responsible experience in computer information management work, including data processing applications, database, multi-user network and telecommunications, hardware/software installation, user assistance and end-user documentation in support of office computerization. Exposure to multi-cultural or international environment will be considered as an asset

• Fluency in English and Spanish is required. 

For every Child, you demonstrate…

Our core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

Only Uruguayan candidates or foreign candidates with work permit will be considered.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.