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  • Organization: IOM - International Organization for Migration
  • Location: San Salvador
  • Grade: P-2, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
    • Communication and Public Information
    • Project and Programme Management
    • Ombudsman and Ethics
    • Legal - Broad
    • Culture and Sport
    • Information Technology and Computer Science
  • Closing Date: 2017-12-26

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VN 2017/270 (P) - Project Officer (Compliance, Communications and Cultural Orientation) (P2) - San Salvador, El Salvador

San Salvador (El Salvador)

Position Title Project Officer (Compliance, Communications and Cultural Orientation)

Duty Station :San Salvador, El Salvador

Classification Professional Staff, Grade P2

Type of Appointment : Fixed term, One year with possibility of extension Estimated Start Date :As soon as possible

Closing Date : 26 December 2017

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged. For the purpose of the vacancy, the following candidates are considered as first-tier candidates:

1. Internal candidates

2. Qualified applicants from the following NMS countries:

Antigua and Barbuda, Bahamas, Cabo Verde, Djibouti, Micronesia

(Federated States of), Gabon, Gambia, Guyana, Iceland, Comoros, Lesotho, Libya, Montenegro, Marshall Islands, Mauritania, Maldives, Malawi, Namibia, Nauru, Papua New Guinea, Paraguay, Seychelles, Slovenia, Suriname, Swaziland, Timor-Leste, Holy See, Saint Vincent and the Grenadines, Vanuatu, Samoa


The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 110,000 or more individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 340 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs. Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Latin America. RSC Latin America prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving individuals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the direct technical supervision of the Project Manager, RSC Latin America in Ecuador, the administrative supervision of the Deputy Project Manager, RSC Latin America in El Page 1 / 5Salvador, and the overall supervision of the Chief of Mission in El Salvador, the successful candidate will be responsible for Compliance, Communications and Cultural Orientation activities for RSC Latin America.

Core Functions / Responsibilities:

1. Supervise daily RSC Latin America Compliance, Communications and Cultural Orientation (CO) activities, including providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities.

2. Support the USRAP Monitoring Officer in Washington, DC in carrying out monitoring and evaluation activities for RSC Latin America, including planning activities, administering such mechanisms as surveys, interview protocols and focus groups, and reporting on data. 3. Support training activities within RSC Latin America staff, including serving as the USRAP Training Focal Point, helping to identify training needs, planning, organizing and administering trainings, supporting the delivery of trainings, learning to deliver, and delivering, trainings, reporting to the HR-Business Partner and Staff Learning and Development (SDL) at IOM Headquarters on trainings, and contributing to the development of new training packages. 4. Support protection activities related to children, the elderly, persons affected by sexual and gender-based violence (SGBV), persons with disabilities, lesbian, gay, bisexual, transgender and intersex (LGBTI) persons and other marginalized individuals, including identifying and reporting cases, initiating and monitoring expedite cases through a database, drafting and updating Standard Operating Procedures (SOPs) and tools, processing COPE cases, providing training on interviewing at-risk individuals, counselling minors, and analysing or completing documentation related to minors.

5. Ensure communications with program beneficiaries are accurate, efficient, timely, sensitive, and compliant with program guidelines by monitoring incoming and outgoing communications, reviewing templates, helping create and implement information campaigns, troubleshooting backlogs or other communication issues. Liaise directly with program beneficiaries when needed, including answering routine queries from and following up with high-profile, sensitive, at-risk, and expedited cases.

6. In accordance with changes to CO activities and guidelines, regularly update RSC Latin America CO guidance and ensure CO staff members are fully trained on all curriculum and country-of-resettlement updates. As needed, contribute to the development and update of CO curriculum and instructional materials for the US, Australia, Germany, Switzerland, and others, including new resettlement countries.

7. In coordination with RSC Latin America colleagues and other resettlement countries, organize the delivery of CO as needed. Regularly monitor the pipeline of cases requiring CO classes. Periodically review both CO curriculums and ad-hoc information delivery, and troubleshoot issues that arise during CO sessions.

8. Liaise directly with resettlement countries as needed, including on the submission of regular reports on CO activities and on the monitoring of programs in the post-arrival context. As requested, prepare cultural profiles of migrants for resettlement service providers in various countries.

9. Alert the Project Manager of any non-compliance to SOPs or codes of conduct by RSC staff members.

10. In coordination with the Project Manager, liaise with other units in RSC Latin America and IOM, and with external partners as needed. Represent RSC Latin America and CO programs at Page 2 / 5meetings, including with high-level government and UN officials. Prepare reports, briefings, background information, narratives, and statistics for internal and external dissemination. 11. Undertake duty travel as needed to conduct activities related to monitoring and evaluation, training, project support, project reporting, protection, communications, CO, for meetings, and to participate in training.

12. Perform such other duties as may be assigned.

Required Qualifications and Experience:


• Master’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with two years of relevant professional experience, or; • University degree in the above fields with four years of relevant professional experience. Experience

• Supervisory or management experience within USRAP Cultural Orientation (CO) or CO programmes for other resettlement countries;

• Minimum of two years’ experience working with a US Resettlement Agency national office or affiliate, or demonstrated exposure to resettlement agency activities through at least two official US Cultural Orientation exchanges;

• Strong knowledge of services available to newly arrived refugees to the US, Australia, Germany, France, UK, Switzerland and other resettlement countries;

• Teaching, training and curriculum development experience;

• Experience handling logistics in refugee processing locations is an advantage; • Excellent communication, interpersonal and writing skills;

• Excellent computer skills and proficiency in spreadsheet and database applications; • Sound knowledge IOM's administrative, budgetary, financial, and business rules and practices; • Ready, willing and able to travel extensively to monitor CO programme activities throughout the region, and the ability to acquire the necessary security and medical clearances in order to do so.

• Demonstrate a comprehensive understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial, and unbiased during all interactions with refugee applicants, colleagues, and partners.

• Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules.

Page 3 / 5Languages

Fluency in English is required. Working knowledge of Spanish is an advantage. Desirable Competencies:


• Continuous Learning – promotes continuous learning for self and others;

• Communication – listens and communicates clearly, adapting delivery to the audience; • Creativity and Initiative – actively seeks new ways of improving programmes or services; • Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;

• Performance Management – identify ways and implement actions to improve performance of self and others;

• Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;

• Professionalism - displays mastery of subject matter;

• Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation;

• Technological Awareness - displays awareness of relevant technological solutions; • Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 26 December 2017 at the latest, referring to this advertisement. For further information, please refer to: In order for an application to be considered valid, IOM only accepts online profiles duly completed.

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the IOM e-recruitment system.

Page 4 / 5Posting period:

From 20.12.2017 to 26.12.2017

Requisition: VN 2017/270 (P) - Project Officer (CCCO) (P2) - San Salvador, El Salvador (55289959) Released

Posting: Posting NC55289964 (55289964) Released

Page 5 / 5

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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