EDR Case Management Specialist
UNDP Afghanistan Mission Statement:
UNDP supports stabilization, state-building, governance and development priorities in Afghanistan. UNDP support, in partnership with the Government, the United Nations system, the donor community and other development stakeholders, has contributed to institutional development efforts leading to positive impact on the lives of Afghan citizens. Over the years, UNDP support has spanned such milestone efforts as the adoption of the Constitution; Presidential, Parliamentary and Provincial Council elections; institutional development through capacity-building to the legislative, the judicial and executive arms of the state, and key ministries, Government agencies and commissions at the national and subnational levels. UNDP has played a key role in the management of the Law and Order Trust Fund, which supports the Government in developing and maintaining the national police force and in efforts to stabilize the internal security environment. Major demobilization, disarmament and rehabilitation and area-based livelihoods and reconstruction programmes have taken place nationwide. UNDP Programmes in Afghanistan have benefited from the very active support of donors. UNDP Afghanistan is committed to the highest standards of transparency and accountability and works in close coordination with the United Nations Assistance Mission in Afghanistan and the UN system as a whole to maximize the impact of its development efforts on the ground.
The UN Electoral Support Project (UNESP) is the international community’s programming vehicle to support the next elections in Afghanistan, including the parliamentary and district council elections announced by the Independent Election Commission (IEC) for 7 July 2018. The project has two overall objectives – 1) to build the capacity of the Afghan electoral institutions (the Independent Elections Commission and the Electoral Complaints Commission) to implement elections in line with the national electoral legal framework and Afghanistan’s international commitments; 2) to allow a programming mechanism for the international community to partially finance the elections as per the request of the Government of Afghanistan. The project follows previous UN projects in support of the Afghan electoral process, most notably the Enhancing Legal and Electoral Capacity for Tomorrow (ELECT) projects, from 2006-2011 (ELECT I) and 2012-2015 (ELECT II), and the UNDP Project Initiation Plan that is in place since July 2015 – October 2017. The UNESP places the UN’s electoral support to Afghanistan directly under the political and supervisory oversight of the UN Assistance Mission in Afghanistan (UNAMA), and reflects the growing sustainability of the Afghan electoral process, as evidenced by the Government of Afghanistan’s financial commitment to both electoral institutions, and the provision of significant in-kind support to the implementation of elections. The Project Board, under the overall political guidance of the UNAMA Deputy Special Representative of the Secretary-General for Political, will be co-chaired by UNAMA DSRSG for Political and the Chairpersons of the IEC and ECC or their delegates. It will be comprised of all key stakeholders to oversee and approve UNESP’s budget, annual work plans and policy in support of the Afghan electoral institutions. Project implementation support will be provided by the UNDP Country Office, reporting, on fiduciary and operational matters, to the UNAMA Deputy Special Representative for Development/ UN Resident Coordinator/ UNDP Resident Representative through the UNDP Country Director.
Along with support to both electoral institutions, UNESP will also support Afghan civil society’s civic and voter education and observation efforts to enhance the quality and quantity of participation in the electoral process. Overall, the project will have three outputs: (i) administration of credible elections is facilitated by the meeting of key IEC structural and planning milestones; (ii) credible electoral dispute resolution is provided by the Electoral Complaints Commission (ECC) (iii) public outreach (along with support to civil society) to encourage citizen engagement in the electoral process. Mainstreaming of gender throughout the project is evident in key output indicators related to women’s participation in all three project outputs, reflecting the importance that UNESP places on increasing the position of women in Afghan electoral and political life. The project also aims at supporting the EMBs in strengthening integrity of the electoral process by enhancing accountability of responsible actors and supporting the implementation of electoral fraud mitigation mechanisms. Assisting the EMBs to implement measures to increase public confidence in election and democracy will be mainstreamed through the electoral assistance provided.
Organizational Context of the Post
Under the direct supervision of the Chief Electoral Advisor and in consultation with the Deputy Chief Electoral Advisor / Project Manager and the Senior EDR Policy Advisor to the ECC, the Election Dispute Resolution Specialist to the ECC is to assist the Commissioners and Staff of the ECC on the on the development and implementation of a complaints management process which is consistent with the UN mandate, international principles and best practices, from design through implementation, focusing on the achievement of the following results:
 Such as those articulated in agreements and statements issued ate the recent donor’s conferences in Brussel, Tokyo and London
Duties and Responsibilities
Summary of key functions:
- Advise the ECC Commissioners and staff of the ECC on the development and implementation of a complaints management process which is consistent with the UN mandate, international principles and best practices;
- Provide advice on the implementation of the necessary regulatory and procedural framework; IT infrastructure; staff capacity; and internal and external communication strategies;
- Monitoring and reporting of operational activities;
- Support to the Senior EDR Advisor in the initiation of planning by the ECC for the dispute resolution systems for upcoming electoral events;
- Implementation of the legislative structure, regulatory structure and the operational MOUs required for the electoral process.
1. Advise the ECC Commissioners and staff of the ECC on the development and implementation of a complaints management process which is consistent with the UN mandate, international principles and best practices.
2. Provide advice on the implementation of the necessary regulatory and procedural framework; IT infrastructure; staff capacity; and internal and external communication strategies:
- Advises ECC in setup of adjudication systems for complaints and appeals during electoral process and post-election activities;
- Coordinates UNESP support to the planning process for the upcoming elections by advising on the design of planning systems and processes in a way that maximizes capacity building for the ECC and enables the ECC to increasingly take the lead in the planning process;
- Advises on the development of the election dispute resolution budget process for 2017, 2018 and 2019 through the identification of systems, resource requirements and costing;
- Advises on the feasibility of information and communication technology solutions for electoral dispute resolution with special focus on case management;
- Advises and assists the ECC with the development of contingency plans to ensure the electoral dispute resolution process remains on track.
3. Monitoring and reporting of operational activities:
- In coordination with the Senior EDR Advisor provides support to the ECC in monitoring the adjudication of complaints and appeals raised during electoral activities, especially during peak times leading up to and immediately after events such as voter registration, candidate registration and election day activities of all electoral and advisory staff, and advises the ECC counterpart on implementation progress;
- Advises and monitors the ECC and reports to the Senior EDR Advisor, during electoral processes, the policies and procedures adopted by the national electoral management bodies and their implementation by local election administrations;
- Maintains a system of continuous evaluation of electoral dispute resolution activities;
- Advises the ECC on operational issues affecting delivery and overall adjudications;
- Identifies new approaches and modalities that are adaptable to achieve established targets.
4. Support to the Senior EDR Advisor in the initiation of planning by the ECC for the dispute resolution systems for upcoming electoral events:
- Assists the ECC in the development of planning processes for complaints and appeals in the upcoming elections, building on lessons learned from the previous planning processes;
- Provides all technical studies as required for each element of the process.
5. Implementation of the legislative structure, regulatory structure and the operational MOUs required for the electoral process.
- Assists the ECC in the implementation of the ECC legislative structure, regulatory structure and the MOUs required to support the dispute resolution process for the electoral cycle in Afghanistan.
- Promoting ethics and integrity, creating organizational precedents;
- Building support and political acumen;
- Building staff competence, creating an environment of creativity and innovation;
- Building and promoting effective teams;
- Creating and promoting enabling environment for open communication;
- Creating an emotionally intelligent organization;
- Setting standards;
- Sharing knowledge across the organization and building a culture of knowledge sharing and learning;
- Fair and transparent decision making; calculated risk-taking.
Knowledge, Management and Learning
- Promotes knowledge management in UNDP and a learning environment in the office through leadership and personal example;
- In – depth practical knowledge of interdisciplinary development issues;
- Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills;
- Seeks and applies knowledge, information, and best practices from within and outside of UNDP Programme.
Development and Operational Effectiveness
- Ability to lead strategic planning, change processes, results-based management and reporting;
- Ability to lead formulation, oversight of implementation, monitoring and evaluation of development projects;
- Ability to apply development theory to be specific country context to identify creative, practical approaches to overcome challenging situations.
- Builds strong relationship with clients, focuses on impact and result for the client and responds positively to feedback;
- Consistently approaches work with energy and a positive, constructive attitude;
- Demonstrates openness to change and ability to manage complexities;
- Ability to lead effectively, mentoring as well as conflict resolution skills;
- Demonstrates strong oral and written communication skills;
- Remains calm, in control, and good humored even under pressure;
- Proven networking, team-building, organizational, and communication skills;
- Capacity to work under pressure, manage stress and adapt to rapidly evolving situations;
- Sound time management and organized skills with the ability to handle multiple tasks;
- Ability to work in a multicultural environment with sound understanding and capability to empower and develop the capacity of national counterparts;
- Advanced computer skills and strong knowledge of various software including Excel, Power point and Word.
Required Skills and Experience
- Advanced university degree (Master or equivalent) in Law, International relations, Social Sciences, Development, Political Sciences, Management or other relevant fields.
- Minimum of 7 years of experience in legal or electoral assistance or related area, of which 5 are in electoral dispute resolution;
- Experience in advising in at least 3 state elections;
- Experience in large-scale post conflict electoral programs desirable;
- Proven management experience;
- Prior experience in Afghanistan, in particular on previous election dispute resolution programs, is an advantage.
- Fluency in written and spoken English is required;
- Knowledge of Dari/Pashto an asset.
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