UN Women: Systems Development Specialist - Business Applications
New York City (United States of America)
The UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women’s rights at the center of all its efforts, the UN Women will lead and coordinate United Nations system efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. It will provide strong and coherent leadership in support of Member States’ priorities and efforts, building effective partnerships with civil society and other relevant actors.
The Information Systems and Telecommunication (IST) Office located in the Division of Management and Administration, is responsible for the strategic planning and development of information and telecommunication systems and services, ICT solutions, sourcing of information systems and equipment to support business needs and for the maintenance, availability, reliability and quality of performance of information and telecommunications systems and services globally in all UN Women offices.
The IST Office is using Microsoft development platforms for building business applications and database systems, Sitecore CMS platform for public facing websites, Qlik for the business intelligence, and Oracle/ PeopleSoft for core HR, procurement and financial processes. Microsoft Office365 has been fully rolled out at the organization level and SharePoint online is used for Intranet and extranet collaboration purposes. All business applications, databases and websites are hosted at Microsoft Azure Cloud platform.
This position falls under Enterprise Applications Unit of IST office and the incumbent will work in collaboration with stakeholders, management, subject matter experts, solution architects, and technical teams to understand the business problems and opportunities in the context of requirements and effect solutions that enable the business clients to achieve the goals.
Under the overall guidance of Chief, Information Systems & Telecommunications Office and direct supervision of Manager Enterprise Applications, the incumbent’s is responsible for performing analysis for application design and workflow automation needs for UN Women information systems, driving design and architecture of solutions for enterprise applications across the IT platform and services, developing and implementing IT Standards and Quality Assurance processes.
Duties and Responsibilities
Perform analysis for application design and workflow automation needs for UN Women information systems:
- Conduct GAP analysis, process mapping, root-cause analysis and requirements elicitation;
- Define business requirements and provide analysis toward operational efficiency;
- Identify and clarify requirements using basic conceptual and logical process and data modeling tools and techniques;
- Discuss proposed solutions with users in a proactive/consultative fashion;
- Resolve issues by using strong analytical and technical skills to address a variety of system related problems;
- Liaise with users in business units, IT vendors, UN Women governing bodies and provide specialized advice to users;
- Apply rapid development and iterative prototyping methodology to complex software problems.
Drive design and architecture of solutions for enterprise applications across the IT platform and services:
- Use IT methodologies to ensure appropriate solutions are implemented;
- Develop high-level architecture design documents to facilitate integration of in-house development project and/or vendor based application within the existing enterprise architecture;
- Develop and maintain “Best Practices” policies/procedures for the technical implementations developed within the IST team;
- Develop detailed data models for logical and conceptual database designs. Apply data modeling techniques and enterprise data standards to highly complex business requirements;
- Perform initial design, problem solving and reviews of software architecture that conforms with the strategic direction of the corporate ICT strategy;
- Obtain more effective overall operations by recommending best practice technical solutions;
- Propose changes to improve work and process flows and be a change catalyst. Constantly considers new ways of operating and actively leads appropriate sustainable change initiatives consistent with the ICT strategy. Adapt priorities and actions to changing business situations;
- Ensure that the security, Information, business, Integration and application architecture interests are considered.
Develop and implement IT Standards and Quality Assurance processes:
- Develop, implement and monitor information system standards and guidelines;
- Ensure that software code adhere to the enterprise standards;
- Ensure data security and access controls considering both local and wide area issues;
- Research and analyze new technologies and make suggestions for their deployment;
- Participate in elaboration of internal procedures, mechanisms and controls to ensure stability, improved quality, security and performance of systems;
- Monitor responsiveness and robustness of usage and maintenance procedures;
- Coordinate efforts to develop and maintain the library of system documentation and internal user manuals, training materials, and guidelines and making recommendations on improvements;
- Maintain and update the Helpdesk knowledge base to support internal and external users;
- Liaise with users on information technology and systems issues by representing the IST Section in committees, task forces and steering groups and by regularly meeting with peers;
- Provide guidance to, and may supervises, new/junior staff, consultants, etc.;
- Follow corporate change management and release management standards for applications requests and deployment to production environments.
Key Performance Indicators:
The results of the functions performed directly impact the efficiency of the several key IT systems used to support the UN Women business, covering around 2000+ staff in Headquarters and field offices. The effective implementation of IT systems directly impacts the organization's capacity and credibility in providing timely and quality information to achieve organizational goals and it also impacts overall knowledge building and sharing in the organization.
The results of these functions indirectly impact: the ability of UN Women staff to provide timely and quality services to its key clients; the production and distribution of management information to Senior Management; and the preparation of results reports.
- Timely and accurate implementation of analysis for application design and workflow automation needs for UN Women information systems, based on annual workplan and budget;
- Timely and accurate design and architecture of solutions for enterprise applications across the IT platform and services, based on annual workplan and budget;
- Timely and accurate development and implementation of IT Standards and Quality Assurance processes based on annual workplan and budget;
- Information documentation and guidelines developed;
- Timely monitoring of systems and tools.
- Respect for Diversity;
- Awareness and Sensitivity Regarding Gender Issues;
- Creative Problem Solving;
- Effective Communication;
- Inclusive Collaboration;
- Stakeholder Engagement;
- Leading by Example.
Please visit this link for more information on UN Women’s Core Values and Competencies: http://www.unwomen.org/-/media/headquarters/attachments/sections/about us/employment/un-women-employment-values-and-competencies-definitions-en.pdf
- Ability to work independently and manage multiple projects and deadlines simultaneously with a sense of urgency;
- Ability to manage small to medium technical projects involving internal and external (outsourced) teams;
- Demonstrated proficiency to have analytical ability and thorough understanding of software development life cycle processes;
- Knowledge of information technology platforms for business intelligence and web applications;
- Actively seeks to apply current expertise and new ideas on how to optimize use of technology to streamline workloads;
- Able to identify and analyze clients' needs and develop appropriate technology solutions to meet business requirements; desire to organize and improve processes.
Required Skills and Experience
- Master’s degree in information technology, computer science, business administration or other related discipline is required.
- A first-level university degree in combination with 2 additional years of qualifying experience may be accepted in lieu of the Master’s degree.
Certification in following domains are strongly preferred:
- Agile / SCRUM;
- PRINCE2 or PMP;
- Systems development in Microsoft technologies (.Net, Azure).
At least 5 years of progressively responsible experience in the below:
- Experience in systems analysis, system development and system integrations;
- Hans-on experience in Microsoft .NET technology stack with demonstrated progressive levels of technical leadership, responsibility, knowledge and experience
- Experience in Cloud computing, preferably Microsoft Office365 and Azure
Experience below is an asset:
- Experience in writing documentation within the software development lifecycle and technical environment;
- Experience in content management systems especially Sitecore CMS or similar platforms;
- Knowledge of results based planning and budgeting systems
- Knowledge of Peoplesoft ERP system
- Experience leading a team.
- Fluency in English is required. Proficiency in another UN working language is desirable.
- All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from http://www.unwomen.org/about-us/employment Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.
In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.