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  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Kiev
  • Grade: LICA-6, Local Individual Contractors Agreement - Administrative support
  • Occupational Groups:
    • Information Technology and Computer Science
    • Administrative support
  • Closing Date: 2018-01-12

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ICT Associate

Kiev (Ukraine)

Background Information - Job-specific

Following the Maidan revolution of 2013/14, reform has moved to the top of the agenda for the Ukrainian government and its international partners. Within that context, reform of the civilian security sector has been identified as a key priority. 

The Government of Ukraine identified some specific reform needs and first steps have been initiated to address shortcomings in the Rule of Law area. The Ministry of Internal Affairs of Ukraine is undergoing a major restructuring with the creation of the National Police of Ukraine (NPU) as an independent agency in 2015, followed by the country-wide recertification process of the former militia staff. Further and complementary efforts are needed to guarantee sustainability of reforms.

UNOPS Ukraine.

The UNOPS Ukraine Office has been established in April 2017. At present UNOPS manages an extensive portfolio of projects in Ukraine and is seeking to expand its delivery. Accordingly, UNOPS is now shifting direct representational and oversight functions to Ukraine.

UNOPS works with multiple partners including the Governments of Ukraine, bilateral and multilateral donors, and United Nations Agencies, Funds and Programme. In keeping with EU-Ukraine Association Agreement of 27 June 2014 and other Government reform initiatives, UNOPS is particularly interested in strengthening its coordination and liaison capacity with relevant Government institutions, Government led mechanisms and emerging trust fund instruments.

The Support for Rule of Law Reforms in Ukraine Project.

UNOPS provides project management implementation services and support for the European Delegation and the Government of Ukraine project, focused on reform of the Rule of Law system in Ukraine and to align its functioning with the best European and International practices.

The Project aims to support the creation of an efficient law-enforcement system respectful of human rights in support of the people of Ukraine, via provision of the necessary support to the National Police and other Ukrainian authorities in charge of civilian law-enforcement. On substance matters, the project relies on the EU Advisory Mission [EUAM] to Ukraine which is a Rule of Law and Police Mission, based in Kiev and with presences in Kharkiv and Lviv.

Functional Responsibilities

Purpose and Scope of Assignment 

Under the direct operational supervision and guidance of the Project Manager, and in close collaboration with other personnel, the ICT Associate will work from the UNOPS’ offices Kiev. Under the guidance and direct supervision of the Project manager the ICT Associate is responsible for all ICT support and maintenance for the project and associated programmes.

In the discharge of her/his duties, the ICT Associate works with minimal supervision and liaises with UNOPS Programme Support Officers, Chief Technical Advisors, Portfolio Managers and Portfolio Assistants in order to ensure best support. 

The ICT Associate works in close collaboration with the Programme, Project and Operations staff in the Ukraine office and Regional centre and with UNOPS HQ staff to exchange information and ensure consistent service delivery.

The ICT Associate is responsible for the day-to-day delivery and management of the ICT services in support of the project as far as all system and functional interfaces are concerned and provides services to the Project Team as required. He/she is expected to meet and exceed the organizations performance and delivery goals.

Reporting to the Project Manager, the ICT Associate is responsible to read the project initiation documents (PID), Legal Agreement and have a thorough understanding of the terms, conditions, and the respective roles and responsibilities of the partners/stakeholders to ensure the project is delivered administratively correctly for UNOPS and the client. Success of the Project(s) and hence the ICT Associate will be based on the Success Criteria of UNOPS engagements which are linked to the below responsibilities. 

Monitoring and Progress Controls

The ICT Associate delivers to, and supports, the project life cycle. He/she must be able to apply, independently, the below duties and responsibilities of the project success criteria:

1. Stakeholder Management: 
a. Establish positive and fruitful working relationships with all members of the Project Team, Beneficiaries and Clients, as appropriate, providing advice and guidance on specific and general administrative issues and where appropriate system and filing matters.

2. Delivery and Performance:
a. Responsible for:
b. Implementation of ICT and operational strategies
c. Supervisory responsibilities (if applicable)
d. ICT management and administration
e. Network administration
f. Telecommunications and web management services
g. Support to knowledge building and knowledge sharing

3. Procedures:

a. Ensures implementation of ICT and operational strategies, focusing on achievement of the following results:
i. Full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.
ii. Contribution to the office’s ICT business processes mapping and to the elaboration of internal Standard Operating Procedures (SOPs) in ICT, in consultation with the direct supervisor and office management.

b. Undertakes supervisory responsibilities (if applicable), focusing on achievement of the following results:
i. Establishment of work plans, standards for performance evaluation, indicators for work progress and achievements, together with supervisee.  Timely corrective actions to achieve objectives and deadlines. 
ii. Provision of technical guidance and on-the-job training to ensure work standards are achieved in line with work objectives.
iii. Recommendation of training needs for supervisee to ensure skills are updated in accordance with relevant technological state of the art.

c. Ensures efficient and effective ICT management and administration, focusing on achievement of the following results:
i. Participation in the development of ICT standards and strategies.
ii. Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
iii. Interaction with HQ and ICT staff from other UN agencies in the area to share and exchange information and expertise on applications and tools. 
iv. Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
v. Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
vi. Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
vii. Supervision of information and communication services of the Regional Office/Projects Centre.
viii. Advice on project implementation on all activities involving ICT; 
ix. Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from ICT Development staff as required.
x. Liaison with UNOPS Headquarters, Decentralized Offices and project offices to determine hardware and software requirements.                                      
xi. Leader of information technology and systems planning exercises undertaken in the   office, representing the office in those undertaken throughout UNOPS.
xii. Acting as UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.
xiii. Advice on procurement process related to hardware and software and establishment and maintenance of a roster of potential suppliers.
xiv. Active networking with clients on how to address and improve mutually common areas of concern.

d. Ensures efficient network administration, focusing on achievement of the following results:
i. Maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support databases, documents, resources and data files;
ii. Installation, upgrading and maintenance of LAN/WAN systems, including applications used in the system;
iii. Management and maintenance of equipment and applications Analystd with electronic mail system;
iv. Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
v. Trouble-shooting and monitoring of network problems. Proper security to the LAN by stringent management of the Firewall. Ensure that the UNOPS desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
vi. Response to user needs and questions regarding network access.
vii. Maintenance of up-to-date parameters of information for the network clients and electronic mail.
viii. Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups. 
ix. Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
x. Maintenance of video conference applications and PABX operations.

e. Ensures efficient and functioning telecommunications system and web management services, focusing on achievement of the following results:
i. Proactive maintenance on telecom system to avoid disruption of service.
ii. Performance of minor repairs on hardware equipment, as required.
iii. Receipt, testing and installation of telecommunications hardware. 
iv. Support to the maintenance of the Regional Office website and Intranet.

f. Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:
i. Staff training and support on hardware familiarization and maintenance; software applications, file management/maintenance and LAN/WAN systems;
ii. Advice to management, clients and colleagues on subject matter expertise.
iii. Sound contributions to knowledge networks and communities of practice.

Performs other related duties as assigned.


  1. Secondary education required.
  2. Diploma or University Degree, preferably in information sciences, computer sciences or engineering highly desirable.


  1. 5 years of progressively responsible, job related experience in working in the field of information technology and/or telecommunications and systems, preferably in an international environment
  2. Previous experience with UNOPS or a UN Agency would be an advantage.


  1. Fluency in English and Russian and/or Ukrainian is required.

Functional competencies

  1. Core Values and Principles:
    1. Understand and respect UNOPS sustainability principles.
    2. Look for ways to embed UNOPS sustainability principles in day to day project management.
    3. Seek opportunities to champion gender equality at work place.
    4. Champion and communicate project’s sustainability aspects with key stakeholders.
    5. Understand and respect National ownership and capacity.
    6. Understand the principles of the Paris Declaration on aid effectiveness.
  2. Partnerships and Coordination.
    1. Understand the UN Development Assistance Framework (UNDAF) and UNOPS, the project’s place in the UN system.
    2. Know the Sustainable Development Goals (SDGs) and seek to contribute within the deliverables of the project.
    3. Strive to build strong partnerships and effective coordination among relevant project actors (e.g. United Nations, governments, and non-governmental organizations or other relevant partners.
  3. Accountability for results and the use of resources.
    1. The project management processes are designed to deliver maximum accountability, transparency and results. If a project or processes are not in line with this, it is the responsibility of the ICT Analyst to raise the issue to a supervisor.
    2. Identify and report potential business opportunities for UNOPS to supervisor.
    3. Seek opportunities to champion gender equality at work place.
    4. Champion and communicate project’s sustainability aspects with key stakeholders.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Individual Contractor Agreement (ICA)
Contract level: Local ICA Level 6
Contract duration: 1 year initially, renewable subject to satisfactory performance and funding availability.

For more details about the ICA contractual modality, please follow this link: 

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

Background information- ECR

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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