ICLA Project Officer - Irbid - Jordan

                                                                    Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

ICLA Project Officer - Irbid

Role Specific Information

The Officer within NRC’s Information, Counselling and Legal Assistance (ICLA) programme helps supervise a dynamic team of field staff providing refugees with information and counselling services on various topics (including legal and civil documentation, housing, land and property rights and work rights) during outreach and at NRC’s offices.

Generic responsibilities:

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated Core Competency project portfolio according to plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist.
• Promote and share ideas for technical improvement.

   

  Specific responsibilities

• Provides direct field support and coaching to staff who deliver information services to beneficiaries in his/her team.
• Ensures the team members' individual understanding of internal SOPs/guidelines on assistance, as well as counselling lines on legal and protection issues.
• Ensures effective identification of cases for protection referrals by his/her team.
• Acts as a focal point for community and services' mapping in his/her assigned geographical area of operation.
• Provides regular and ad-hoc, verbal and written reports on field trends, including needs and gaps faced by refugees and the operational challenges faced by the team.
• Provision of information, counselling and legal assistance, while ensuring the quality of services provided by the rest of the team as delegated by the Team Leader.

Our Ideal Candidate:

We are looking for candidates with a College/diploma degree in law/social/political science or equivalent with minimum 1 year of experience. Case management experience, with the knowledge of the displacement context in Jordan, Basic knowledge about data management, Native fluency in Arabic.

We are particularly looking for a positive individual with strong communication and interpersonal skills, who can build trust and confidently navigate both internally and externally at different levels, to have the ability to analyze data and trends for informed decisions and Capacity building skills.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early as applications will be screened as received and position will close once a suitable candidate is identified.

Contract period: 12 months

Salary/benefits: 1024 JOD (subject to social security and Income tax)

Duty station: Irbid

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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